santoshlucid Posted March 14, 2013 Share Posted March 14, 2013 Hi, I have a issue in back office > Tools > Translation. It show error is Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at www.thegadgetspot.nl Port 80 Please help!! Regards, Santosh Kumar Singh Link to comment Share on other sites More sharing options...
El Patron Posted March 14, 2013 Share Posted March 14, 2013 try this to get more information, now not enough info http://www.prestashop.com/forums/index.php?/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/page__view__findpost__p__1104709 Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted March 15, 2013 Share Posted March 15, 2013 have you turn on the errors as said by mr.elpatron ? have u resolved it? Link to comment Share on other sites More sharing options...
santoshlucid Posted March 15, 2013 Author Share Posted March 15, 2013 hi no i have not resolved it. i follow the step of mr. elpatron and nothing happen same error show right now. Link to comment Share on other sites More sharing options...
Radu Posted March 15, 2013 Share Posted March 15, 2013 In this specific case it happened to me also. You need to increase the max_input_vars in php.ini and restart apache It might work (since php 5.3.9) to create a php.ini file in your directory and add max_input_vars = 15000 to make sure you hold enough of them Link to comment Share on other sites More sharing options...
santoshlucid Posted March 15, 2013 Author Share Posted March 15, 2013 hi, when i see the admin area log file i found the error: PHP Warning: simplexml_load_file() [<a href='function.simplexml-load-file'>function.simplexml-load-file</a>]: ^ in /home/thegadge/public_html/classes/Module.php on line 461 Link to comment Share on other sites More sharing options...
Radu Posted March 15, 2013 Share Posted March 15, 2013 It's the log file of your control panel? you should check that as error 500 is not logged in presta admin log section Link to comment Share on other sites More sharing options...
santoshlucid Posted March 15, 2013 Author Share Posted March 15, 2013 In this specific case it happened to me also. You need to increase the max_input_vars in php.ini and restart apache It might work (since php 5.3.9) to create a php.ini file in your directory and add max_input_vars = 15000 to make sure you hold enough of them Hi, i increase the max_input_vars, memory_limit and max_execution_time in php.ini but no effect. It show in the language translation section when we click on translate it take too time and then show 500 Internal Server Error. Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted March 15, 2013 Share Posted March 15, 2013 i think you have not done correctly , i had face the same problem and the steps are are same as mentioned by radu if u have further clarification reply me please post your config.inc.php file have turn on the error sure , it will show the error . i vl get back to you and give the solution Link to comment Share on other sites More sharing options...
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