Gafo84 Posted March 14, 2013 Share Posted March 14, 2013 Hello, We have launched our online shop some weeks ago and we have had an extrange case. A customer has paid by PayPal an order which does not appear in the shop's order list. The customer has sent us the invoice from PayPal where the products appear with their prices and it coincidices with a shopping cart made by this customer but which has not been registered as an order. What has happened and how can we solve it? Thank you very much. Link to comment Share on other sites More sharing options...
Gafo84 Posted May 1, 2013 Author Share Posted May 1, 2013 Does someone know what has happened and how can we solve it? Thank you very much. Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 1, 2013 Share Posted May 1, 2013 Hi Gafo84, I'm not sure. You need to provide more information. What version of PrestaShop and PayPal are you using? Also, is this a recurring problem, or did this just happen one time. Link to comment Share on other sites More sharing options...
doctorlady Posted June 25, 2013 Share Posted June 25, 2013 First of all tell me what version of presta shop you are using? Link to comment Share on other sites More sharing options...
Kogkalidis Posted June 25, 2013 Share Posted June 25, 2013 You mean maybe the default John Doe? If so don't worry, if there is another one, then you have to worry if you don't have the required amount of money.. As referred above tell us version of both presta and paypal and maybe if you did some custom job on the module or on the e-shop.. Thanx in advance! Link to comment Share on other sites More sharing options...
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