Remove item from Customers cart (I am confused)

[B@ndit]

Hi,

I just had a customer order some goods, of which 1 item is unavailable so I went into BO and went to their order to remove that item, My payment method is PAYPAL which says Authorization accepted from paypay, I have not clicked the get money now button, instead I clicked the box next to the item to remove from order and clicked Refund Products, that item is still visible as shown in screen-cap.

 

I need to remove it so the price is removed from the price before I click Get Money, as I don't want the customer charged. This is kind of urgent now if anybody can assist me I would be delighted...

 

Is this possible?

 

thanks in advance

 

Im Using ver PrestaShop™ 1.4.8.2

 

Steven

Edited March 13, 2013 by B@ndit (see edit history)

[tdr170]

Because the order has not been completed you cannot refund the money, complete the order then you should be able to refund the money for that item.

Also since you already have refund applied once you complete the order the money for that item will be refunded.

[B@ndit]

Thank you very much, you have really helped me out here... I'm still a Presta-Newbie....

 

Steven

[B@ndit]

Just to clarify so I am completely clear, once I tick the button to refund item, I take payment with the get money now paypal button and then the refund is automatic after that?

[tdr170]

Not 100% sure as I have never refunded any money but seems logical.

You can not refund money that you have not collected so give it a shot, if not automatic then you will need to do a refund in the order as you have already described.