kevincote89 Posted March 7, 2013 Share Posted March 7, 2013 i did a copy of one of my prestashop store. Everything work fine except customer register. When i try to register, i have this error : An error occurred while creating your account. But if i try to register again i have this message : An account is already registered with this e-mail, please fill in the password or request a new one. I have prestashop 1.4.6.2 Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted March 7, 2013 Share Posted March 7, 2013 can you tell your website url so that i can check it..? Link to comment Share on other sites More sharing options...
kevincote89 Posted March 7, 2013 Author Share Posted March 7, 2013 Sure! Thanks for your answer rubmap.fomdi.com Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted March 8, 2013 Share Posted March 8, 2013 hi kevin check you have enabled the country , go to the back office and under the localization menu check for the country, i have just visited your site , check and tell me . Link to comment Share on other sites More sharing options...
killerkhan Posted April 18, 2013 Share Posted April 18, 2013 Hello, I am also facing the same problem. Earlier customers were able to register on my website but some days before t has stopped and is giving me error message. There is 1 error : An error occurred while creating your address.I am using Prestashop 1.4.6.2 and my website is http://www.ambrosiawholesale.com.au Thanks for your help. Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 18, 2013 Share Posted April 18, 2013 (edited) hi killerkhan , i have successfully registered in to your have u resolved it earlier? or get the solution from my earlier post.. Edited April 18, 2013 by karthik who_am_i (see edit history) Link to comment Share on other sites More sharing options...
killerkhan Posted April 18, 2013 Share Posted April 18, 2013 Thanks for your reply Yes i managed to get the customer registered but the addresses are not saved. Do you want me to make it with the error message?? Thanks Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 19, 2013 Share Posted April 19, 2013 yes of course tell me the error message also Link to comment Share on other sites More sharing options...
killerkhan Posted April 19, 2013 Share Posted April 19, 2013 Hello KarthiK, You can check it now. And the error message is There is 1 error : An error occurred while creating your address.Thanks Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 22, 2013 Share Posted April 22, 2013 (edited) hi killerkhan, i am able to register in to your shop....successfully i got confirmation about registration successful, i tried to login it says authentication failed. can you post any screenshot of your error message and specify where exactly the error message comes... Edited April 22, 2013 by karthik who_am_i (see edit history) Link to comment Share on other sites More sharing options...
killerkhan Posted April 22, 2013 Share Posted April 22, 2013 Hello Karthik Please try now and you will get the error message. Thanks Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 22, 2013 Share Posted April 22, 2013 k i have checked the error is coming i vl be going through this and let me find a solution.... k Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 22, 2013 Share Posted April 22, 2013 (edited) hi khan, what is the address format your are using for the countries...? have u check another thing after getting this error message , i am able to login properly and can access my account info... we have to check for the address format each countries in localization->countries. r u using your own address format... Edited April 22, 2013 by karthik who_am_i (see edit history) Link to comment Share on other sites More sharing options...
killerkhan Posted April 22, 2013 Share Posted April 22, 2013 Hello Karthik, Following is the address format i am using for Australia. firstname lastname company address1 address2 city State:iso_code postcode Country:name phone Thanks. Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 22, 2013 Share Posted April 22, 2013 This is the address format for all the countries are for only australia. can you check with out using state:iso_code ... whether you want all the customers from any part of the world allowed to register or doing your business with in your country. Link to comment Share on other sites More sharing options...
killerkhan Posted April 22, 2013 Share Posted April 22, 2013 I tried the same but is still the same. My webstore is open for all but restricting it with active carriers. Do you want me to send you the admin credentials so that you can see the back end settings. Thanks, Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 22, 2013 Share Posted April 22, 2013 have u tried any other formats... ? the default format and all ? Link to comment Share on other sites More sharing options...
killerkhan Posted April 22, 2013 Share Posted April 22, 2013 It all happened over night. I have around more than 150 registered customer which doesn't have any problem in saving the address. But now since last some days customers are not able to save the address. Thanks Link to comment Share on other sites More sharing options...
killerkhan Posted April 22, 2013 Share Posted April 22, 2013 Hello Karthik, Sent you the admin login info in your message box. Please check and suggest some modification so that it can start working. Thanks Link to comment Share on other sites More sharing options...
kevincote89 Posted April 26, 2013 Author Share Posted April 26, 2013 Still user login don't work on my side Link to comment Share on other sites More sharing options...
kevincote89 Posted April 26, 2013 Author Share Posted April 26, 2013 rubmaps.fomdi.com Can't login, no error message on my side.. Just redirect to the login page. Authentificaition failed on my boss computer. Really weird everything was working last days, nothing changed. Link to comment Share on other sites More sharing options...
killerkhan Posted April 27, 2013 Share Posted April 27, 2013 Hello Kevincote89, Did you figured out the problem?? Thanks, Link to comment Share on other sites More sharing options...
kevincote89 Posted April 27, 2013 Author Share Posted April 27, 2013 No! It come and go.. That's weird. i generate htaccess, disable enable friendly url then i empty my cash and it work for a limited time.. Then it won't work again. Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted April 29, 2013 Share Posted April 29, 2013 hi kevin, i have registered successfully and i am able to login ... where you find the problem.... at tha backend you dont get the registered user details and all? Link to comment Share on other sites More sharing options...
kevincote89 Posted April 30, 2013 Author Share Posted April 30, 2013 No it's a recurrent problem.. Sometime it's work sometime it's dont. Do the same with the cart.. Sometime when i add product to cart and click buyout.. I have a "empty cart" problem.. If i empty my cash and retry it work.. Link to comment Share on other sites More sharing options...
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