Diabloflash Posted March 6, 2013 Share Posted March 6, 2013 Need help with some errors! Running Prestashop Version 1.5.3 Running Paypal Verson 3.4.5 Busniess / Ship only in Canada! Most of the time its this! ---- Happens to often! PayPal response:TIMESTAMP -> 2013-03-05T14:33:56ZL_ERRORCODE0 -> 10729L_SHORTMESSAGE0 -> Shipping Address State EmptyL_LONGMESSAGE0 -> The field Shipping Address State is requiredL_SEVERITYCODE0 -> Error And sometimes---------- Sometimes! PayPal response:TIMESTAMP -> 2013-03-06T04:43:54ZL_ERRORCODE0 -> 10417L_SHORTMESSAGE0 -> Transaction cannot complete.L_LONGMESSAGE0 -> The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.L_SEVERITYCODE0 -> Error Never had these problems beforel I upgraded to 1.5.3 Please keep this thread only for Paypal Please! 1 Link to comment Share on other sites More sharing options...
Presta Virgin Posted March 7, 2013 Share Posted March 7, 2013 I have the same problem when my customers use vouchers. I use 1.4.4. Link to comment Share on other sites More sharing options...
The D-Man Posted March 21, 2013 Share Posted March 21, 2013 I'm on prestashop 1.4.9.0 and my canada customers are getting the same error. Paypal V3.4.5 as well Link to comment Share on other sites More sharing options...
king888 Posted March 24, 2013 Share Posted March 24, 2013 For error 10729 . Try to solution on this thread. You need to edit the process.php file http://www.prestashop.com/forums/topic/225187-paypal-express-checkout-error-the-field-shipping-address-state-is-required/ Link to comment Share on other sites More sharing options...
urko1982 Posted April 20, 2013 Share Posted April 20, 2013 Any solution for error 10417? I have this error message: Mensaje del cliente: PayPal response:TIMESTAMP -> 2013-04-15T22:46:44ZL_ERRORCODE0 -> 10417L_SHORTMESSAGE0 -> Transaction cannot complete.L_LONGMESSAGE0 -> The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.L_SEVERITYCODE0 -> Error Any advice? Version 1.5.3.1 Paypal module version 3.4.8 Link to comment Share on other sites More sharing options...
w3bsolutions Posted April 23, 2013 Share Posted April 23, 2013 I am getting this all the time too: PayPal response:TIMESTAMP -> 2013-04-23T13:21:59ZL_ERRORCODE0 -> 10417L_SHORTMESSAGE0 -> Transaction cannot complete.L_LONGMESSAGE0 -> The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.L_SEVERITYCODE0 -> Error What is causing the error? Link to comment Share on other sites More sharing options...
viper357 Posted April 25, 2013 Share Posted April 25, 2013 I'm also getting the 10417 error, prestashop 1.4.10 Link to comment Share on other sites More sharing options...
bellini13 Posted April 25, 2013 Share Posted April 25, 2013 http://www.prestashop.com/forums/topic/133762-to-read-error-10417-transaction-cannot-complete/ This is a normal Paypal error, the customer should contact Paypal and ask why their payment is failing. It could be simply that their credit card on file is expired. Link to comment Share on other sites More sharing options...
hihihihi88 Posted May 1, 2013 Share Posted May 1, 2013 I have this problem too~~~ 1 Link to comment Share on other sites More sharing options...
Herbalife Posted May 14, 2013 Share Posted May 14, 2013 I'm getting the 10472 error on my mobile website, not on the desktop. I'm running 1.5.4.1 Paypal 3.5. Link to comment Share on other sites More sharing options...
Logical IT Posted August 5, 2016 Share Posted August 5, 2016 I found this solution on stackoverflow.com, hopefully will help others: http://stackoverflow.com/questions/15561078/paypal-accounts-funded-by-credit-cards-10417-error "Update: Resolved: Turns out it was a problem with our account and more specifically our category of industry. It would have helped of course had someone told me that the half a dozen or so times I called over the past week - yesterday on the phone i asked an agent if she was 100% certain this was a problem with a customers card, bank or billing address. I knew it wasn't so i wanted just to see if she'd commit to it. Her response - "yes sir, i'm 100% certain". Sums it all up. Hopefully this will help someone else out there... if you're getting 10417 errors, try changing the business category or subcategory in a bid to stop you going insane..." Link to comment Share on other sites More sharing options...
milanleft Posted December 13, 2016 Share Posted December 13, 2016 I have the same error... Link to comment Share on other sites More sharing options...
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