[Solved] Problem With Invoices

[Artem]

Hello. I cant generate any invoices. Either its through test customers, or in back office when i try to generate invoice. It just sends me to blank page, no errors appear. Didnt find a similar problem on forum solutions. How can i solve it?

PS v1.4.9

Edited March 7, 2013 by Artem (see edit history)

[adser]

Hi ... I posted a in januari the same problem. Not a lot reaction on my post and no solution came out ... but you can read what they say to me on http://www.prestashop.com/forums/topic/218337-can-not-create-pdf-documents/page__p__1077855#entry1077855

[Artem]

Heh, it seems like when they dont know the answer, they choose to ignore the problem.

[manch84]

dear Artem,

 

have you got the same problem?

[Artem]

I dont think so, cause for me it just sends me to blank page. It doesnt show any error or anything.

[Artem]

thats the error im getting

 

Warning include_once(public_html/tools/tcpdf/tcpdf.php) 'function.include-once': failed to open stream: No such file or directory in /public_html/override/classes/PDF.php on line 31

 

Warning: include_once() function.include]: Failed opening '/public_html/tools/tcpdf/tcpdf.php' for inclusion :/usr/lib64/php:/usr/lib/php:/usr/share/pear') in /public_html/override/classes/PDF.php

 

Fatal error Class 'TCPDF' not found in /public_html/override/classes/PDF.php on line 33

Edited March 4, 2013 by Artem (see edit history)

[Artem]

i dont have tcpdf folder, i have fpdf folder, same goes for tcpdf.php

[jberezhnoy]

Hi,

Try to download prestashop installation package, extract tcpdf folder's content & upload to appropriate folder on your site

Then check the outcome

[Artem]

I've added tcpdf folder from 1.5.3, cause in 1.4.8 or 9, there are no such folders.

Now im getting this error:

TCPDF ERROR: Could not include font definition file: dejavusanscondensed

[jberezhnoy]

Strange thing... interesting to know what has caused the original problem (i mean blank page instead mentioned in your 1st post).

 

Now it seems that tcpdf requires this font "TCPDF ERROR: Could not include font definition file: dejavusanscondensed"

If you have this font - please put it into the folder "...tools\tcpdf\fonts"

 

Otherwise you can try to change the font in configuration :

in the file classes/pdf/PDFGenerator.php

find a string (in the very beginning)

const DEFAULT_FONT = ‘helvetica’;

 

in your case it's probably not helvetica but 'dejavusanscondensed'

or something like this

 

try to replace this line as follows

const DEFAULT_FONT = ‘freeserif’;

 

And tell us if something changes

[Artem]

I didnt have /pdf/pdfgenerator.php, so i added folder from 1.5.3, and changed const DEFAULT_FONT to freeserif.

still getting the same error

[jberezhnoy]

bad news ((

 

 

 

try to put the missing font in the appropriate tcpdf folder

 

I've googled for this file and was able to download it from the first link

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDEQFjAA&url=http%3A%2F%2Fwww.bvbcode.com%2Fcode%2Fa620fisr-733584-down&ei=3M01UY7WF6n14QSw3IEY&usg=AFQjCNEPWssK_sPRzA-6FOo_BBYfIrDSiw&bvm=bv.43148975,d.bGE&cad=rja

[tuk66]

Mixing folders or files from different version is not good thing. I think you have an installation problem. Check if your PrestaShop installation contains all folders and files for the right version.

 

FTP upload sometime failed.

[Artem]

where can i find a proper version of PS v1.4.9?

[tuk66]

http://sourceforge.net/projects/prestashop/files/prestashop%20v1/

[Artem]

thank you tuk66.

but again, there is no tcpdf directory in 1.4.9 that i downloaded from the link that you gave me. maybe something is wrong with my DB version.

is it possible for you to help me out, what do i need to change in database for invoices to work?

[tuk66]

Oh, you probably have an uncompatible module which overrides /override/classes/PDF.php file. V1.4.9.0 doesn't use tcpdf library.

[Artem]

and how can i find this module? any specific ones you would advise me to look for? or just checking one by one?

[tuk66]

Check time of the PDF.php file change and try to find all third-party modules in /modules directory.

[Artem]

strange. i did what you've told me. pdf.php in override/classes was changed last time 5th february. none of the modules were changed on that day.

[tuk66]

Rename /override/classes/PDF.php and you will see what failed.

Edited March 7, 2013 by tuk66 (see edit history)

[Artem]

thank you tuk66!

renamed the file, then tried using every single module, everything was working properly, and then i tried to download invoice and it worked, lol.

thank you once more!