G-Trade Posted March 3, 2013 Share Posted March 3, 2013 (edited) Hi to all, We are a Prestashop user for a while. We have the version 1.4.8.2. We have problems with uploading additional pictures of our new products in the catalog. A few days ago when we created new products the problems were not persisting. We are doing always the same way but now always the same error comes up: An error occurred while copying image. If we delete an old photo from the product that is already published, we have once again the problem of uploading it. Can someone helps us? Regards, G-trade Edited March 3, 2013 by G-Trade (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted March 3, 2013 Share Posted March 3, 2013 Have you converted the image system over to using the new image system? That might be the problem. I would backup before I converted it just in case anything goes awry. Link to comment Share on other sites More sharing options...
vekia Posted March 4, 2013 Share Posted March 4, 2013 maybe it is something with permissions to directories on your hosting ? Link to comment Share on other sites More sharing options...
jberezhnoy Posted March 4, 2013 Share Posted March 4, 2013 Besides the permissions, try to switch to the legacy images system (in preferences -> images). It helped me in similar situation 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted March 4, 2013 Share Posted March 4, 2013 In Preferences > Images, you can switch a legacy file system. Like Dh42 said, make sure you backup. This might work. Keep us posted! Link to comment Share on other sites More sharing options...
G-Trade Posted March 5, 2013 Author Share Posted March 5, 2013 Dear All, Thank you for all your tips, but we find out there were made some updates on our hosting that changed our permissions. We hope to solve the situation as soon as possible. Regards, G-trade Link to comment Share on other sites More sharing options...
vekia Posted March 6, 2013 Share Posted March 6, 2013 don't forget to inform us when everything will work fine Link to comment Share on other sites More sharing options...
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