simsworker Posted March 2, 2013 Share Posted March 2, 2013 Hello there, So everything in Prestashop works fine, except for this rather confusing glitch with the emails. The auto responses sent from the shop when a new account is created, or when a message is sent in via the contact form doesnt seem to work for gmail and hotmail clients. Also, the emails I send from the back office dont get to gmail, or hotmail clents. It works well for yahoo though, seamlessly. I have looked online, and found possible solutions, none of which worked for me. My core is front end design (graphics), so I'm not very proficient with back end terms. I am however willing to try. Will really appreciate the help, my client is getting upset. www.cetteonline.com Thanks, Simi. Link to comment Share on other sites More sharing options...
dahermit Posted March 3, 2013 Share Posted March 3, 2013 Let me understand you correctly. emails that are sent to yahoo accounts are fine, but not to hotmail or gmail? What about other email accounts that are not hotmail or gmail? Have they looked in the spam folders to make sure that the e-mails are not being marked as spam? Link to comment Share on other sites More sharing options...
simsworker Posted March 3, 2013 Author Share Posted March 3, 2013 Nah, google and hotmail are the main accounts that the client has complained about. There's no spam in their emails. I get this message in my webmail though.... This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after MAIL FROM:<[email protected]> SIZE=36048: host mx3.hotmail.com [65.55.37.104]: 550 SC-001 (COL0-MC3-F24) Unfortunately, messages from 129.121.176.250 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. ------ This is a copy of the message, including all the headers. ------ Return-path: <[email protected]> Received: from ogundowo by host.gigalayer.com with local (Exim 4.80) (envelope-from <[email protected]>) id 1UB7wI-0008G2-P1 for [email protected]; Thu, 28 Feb 2013 19:10:42 +0100 To: =?UTF-8?B?c2Nicm93bjE5QGhvdG1haWwuY29t?= <[email protected]> Subject: [Cette Online Store] An answer to your message is available #ct8 #tcbW04e8b2sgQX X-PHP-Script: cetteonline.com/presta1/Cette/index.php for 92.20.123.65 From: Cette Online Store <[email protected]> Reply-To: Cette Online Store <[email protected]> Date: Thu, 28 Feb 2013 19:10:42 +0100 X-LibVersion: 3.3.2 MIME-Version: 1.0 Content-Type: multipart/related; boundary="_=_swift-1892306213512f9da2aa2d80.76214113_=_" Content-Transfer-Encoding: 7bit Message-ID: <[email protected]> This is a message in multipart MIME format. Your mail client should not be displaying this. Consider upgrading your mail client to view this message correctly. --_=_swift-1892306213512f9da2aa2d80.76214113_=_ Content-Type: multipart/alternative; boundary="_=_swift-95638530512f9da2aa3424.00907663_=_" Content-Transfer-Encoding: 7bit --_=_swift-95638530512f9da2aa3424.00907663_=_ Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 8bit Dear Customer,<br /><br />Your comment has been noted.<br />We will get back to you shortly.<br /><br />Regards,<br />Customer service, Cette. Please do not reply to this message, we will not receive it. In order to reply, please use the following link: http://cetteonline.com/presta1/index.php?controller=contact&id_customer_thread=8&token=bW04e8b2sgQX --_=_swift-95638530512f9da2aa3424.00907663_=_ Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 8bit <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/1999/REC-html401-19991224/strict.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <title>Message from Cette Online Store</title> </head> <body> <table style="font-family: Verdana,sans-serif; font-size: 11px; color: #374953; width: 550px;"> <tbody> <tr> <td style="border: 1px solid #CCCCCC; background-color: #ffffff; padding: 10px; color: #383838; font-size: 12px;">Dear Customer,<br /><br />Your comment has been noted.<br />We will get back to you shortly.<br /><br />Regards,<br />Customer service, Cette.<br /><br /> <span style="color: #cc0000; font-weight: bold;">Please do not reply to this message</span>, we will not receive it.<br /><br /> In order to reply, please use the following link: <a href="http://cetteonline.com/presta1/index.php?controller=contact&id_customer_thread=8&token=bW04e8b2sgQX">http://cetteonline.com/presta1/index.php?controller=contact&id_customer_thread=8&token=bW04e8b2sgQX</a>.</td> </tr> </tbody> </table> </body> </html> --_=_swift-95638530512f9da2aa3424.00907663_=_-- --_=_swift-1892306213512f9da2aa2d80.76214113_=_ Content-Type: image/jpeg; name=logo.jpg Content-Transfer-Encoding: base64 Content-Disposition: inline; filename=logo.jpg Content-ID: <[email protected]> Link to comment Share on other sites More sharing options...
dahermit Posted March 3, 2013 Share Posted March 3, 2013 The answer is that is it nothing to do with Prestashop, the IP address of the e-mail server is on a blacklist of IP addresses because they have at some time been responsible for sending spam. The actual answer is in the e-mail: SMTP error from remote mail server after MAIL FROM:<[email protected]> SIZE=36048:host mx3.hotmail.com [65.55.37.104]: 550 SC-001 (COL0-MC3-F24) Unfortunately, messages from 129.121.176.250 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com...ing.aspx#errors. If you follow the link, the error 550 SC-001 says Mail rejected by Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation. If you are not an email/network admin please contact your Email/Internet Service Provider for help. You need to contact the ISP for your e-mail server. Link to comment Share on other sites More sharing options...
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