balburl Posted February 27, 2013 Share Posted February 27, 2013 I am still having a problem with the API in that every day, at just about the same time - within minutes each day - I receive an error message in my inbox that says: "A client has encountered a problem with the module PayPalAPI, see the report:" So I go to my error log in my hosting account and I find this: PHP Warning: Division by zero in /home3/mysignin/public_html/classes/controller/FrontController.php on line 869 On line 869 I find this: "$pages_nb = ceil($nbProducts / (int)$this->n);" Now I have no idea what this means as I am not a programmer! I probably know just enough code to be dangerous!! LOL Oh BTW, I am using Version 1.5.3.1. I hope someone can help me, please! Everything seems to be working fine as far as people being able to check out - just get this error every day. I have not received a complaint from any customer, so not sure why it is saying a client has encountered this problem! Thanks in advance, Brenda Link to comment Share on other sites More sharing options...
balburl Posted February 28, 2013 Author Share Posted February 28, 2013 Hello!!! Can anyone help, please?? Thank you! Link to comment Share on other sites More sharing options...
PascalVG Posted March 2, 2013 Share Posted March 2, 2013 Hi Brenda, Before we dig deeper, can you check a few things for me: Please go to Preferences->product in your back office. Scroll a little down. Can you check what value you have at 'Products per page'? If it currently is 0, please change into 10 and see if this helps. If if currently some other value, please tell me what value you have there. Another quick try: Clear your cookies in your browser and see if this helps. Last quick try: Can you work with cPanel (or something similar) on your host? If so, please check if there is any 'cron'-command scheduled at/around the time of your error. (If this doesn't ring any bell, just skip this step :-) ) Please feedback if anything changes (or not). My 2 cents, Pascal Link to comment Share on other sites More sharing options...
PascalVG Posted March 2, 2013 Share Posted March 2, 2013 hmm, the message comes from the Paypal MAIL part. Can you quickly check in in your paypal account and see if your Email address is properly set? Pascal Link to comment Share on other sites More sharing options...
balburl Posted March 3, 2013 Author Share Posted March 3, 2013 Hi Pascal, Preferences-products per page is at 10 already. Cleared cookies and cache. I will try to check on the "cron" command but not sure exactly where to look? I do use C-Panel. In PayPal, my email address is correct. Any other suggestions? Thank you for answering! Brenda Link to comment Share on other sites More sharing options...
PascalVG Posted March 3, 2013 Share Posted March 3, 2013 Hi Brenda, when time, I'll try to delve some deeper, see when the errors are triggered. Strange error indeed... Ask your host about the cron stuff, they may be able to help you with that. Shortly explain that you get something strange every day same time. They probably can have a look for you then. Pascal Link to comment Share on other sites More sharing options...
elpadrinoirl Posted March 4, 2013 Share Posted March 4, 2013 Hi I have same problem with paypal how nick - balburl. Every day I receive same messages about 10 messages same time : A client has encountered a problem with the module PayPalAPI, see the report : but there is not report. Yesterday I receive over 100 mails with this problem and client has problem pay on my website. Show me this report : PAYMENT ERROR : PayPal response:TIMESTAMP -> 2013-03-03T19:40:40ZL_ERRORCODE0 -> 10417L_SHORTMESSAGE0 -> Transaction cannot complete.L_LONGMESSAGE0 -> The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.L_SEVERITYCODE0 -> Error I have instaled presta 1.5.3.1 paypal modul 3.4.5 PLEASE HELP 1 Link to comment Share on other sites More sharing options...
balburl Posted March 5, 2013 Author Share Posted March 5, 2013 Hi Pascal, I checked on my CPanel and there are no cron jobs at all. I also checked with the host and they said there were none on my site. At least my customers can order. This seems to be a non-order related error. Any other ideas? Link to comment Share on other sites More sharing options...
balburl Posted March 6, 2013 Author Share Posted March 6, 2013 (edited) I may have found the problem but need some help, please! My error log says: [06-Mar-2013 12:40:41] PHP Warning: Division by zero in /home3/.../public_html/classes/controller/FrontController.php on line 869 In my FrontController.php lines 869, 870 and 871 are: $pages_nb = ceil($nbProducts / (int)$this->n); if ($this->p > $pages_nb && $nbProducts <> 0) Tools::redirect(self::$link->getPaginationLink(false, false, $this->n, false, $pages_nb, false)); I am not sure what this means, but any help would be greatly appreciated!! Thanks, Brenda Edited March 6, 2013 by balburl (see edit history) Link to comment Share on other sites More sharing options...
montesdesigns Posted May 18, 2013 Share Posted May 18, 2013 am getting the same error! need a fix on this!!! has anyone tried contacting paypal? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now