nuchie1 Posted February 26, 2013 Share Posted February 26, 2013 When I buy an item off my site I do not receive a confirmation email. Can someone please help? Link to comment Share on other sites More sharing options...
vekia Posted February 26, 2013 Share Posted February 26, 2013 you should check SPAM folder in your mailbox, maybe messages were marked as SPAM can you check it? Link to comment Share on other sites More sharing options...
nuchie1 Posted February 26, 2013 Author Share Posted February 26, 2013 you should check SPAM folder in your mailbox, maybe messages were marked as SPAM can you check it? Checked spam and nothing. Where do I configure the Invoice, shipping and other responses to customers? Nothing is being sent to them. Link to comment Share on other sites More sharing options...
vekia Posted February 26, 2013 Share Posted February 26, 2013 ok, i've got another question: have you got an access to error log in your webservice? By this i mean apache / php error log Link to comment Share on other sites More sharing options...
nuchie1 Posted February 27, 2013 Author Share Posted February 27, 2013 ok, i've got another question: have you got an access to error log in your webservice? By this i mean apache / php error log Where would I find out if I do? Link to comment Share on other sites More sharing options...
El Patron Posted February 27, 2013 Share Posted February 27, 2013 did you enable the mail alerts module? does the email of the language you are using have the emails defined? Link to comment Share on other sites More sharing options...
El Patron Posted February 27, 2013 Share Posted February 27, 2013 little word of advice...when you move to a vps or any other new hosting environment, first install a fresh ps, run the installation to find out if the new environment is set up for ps. Link to comment Share on other sites More sharing options...
nuchie1 Posted February 27, 2013 Author Share Posted February 27, 2013 (edited) little word of advice...when you move to a vps or any other new hosting environment, first install a fresh ps, run the installation to find out if the new environment is set up for ps. Will mail alerts mod send customer registrition and order confirmation,shipping info? When i order or reg I as customer receive nothing. If you like go to site and reg and orderTEST I priced it at 0 for testing. I am using godaddy hosting. and PS1.5.3 Link Edited February 27, 2013 by nuchie1 (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted February 28, 2013 Share Posted February 28, 2013 did you enable mail alerts..why not make sure you have the basics configured...then if you are still having issues, repost Link to comment Share on other sites More sharing options...
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