ftlrs Posted February 26, 2013 Share Posted February 26, 2013 Hey All, I downloaded PrestaShop 1.5.3.1, no customization done. When I installed my template, no images were showing. Problem: No images showing in products. So I found another discussion saying that one shouldchenge the name in preferences-images to short_mynewtemplate, medium_mynewtemplate etc. So basicly some of them came back, but in thickbox_... category_... and m_scene... I cant add the name of my new template. I simply get the message: The field name is too long (16 chars max). I use prestashop 1.5.3.1 and my theme is Tendance Mode whish should be ok and compatible with 1.5.3. I am a copletly beginning, so I hope there is a solution that won´t require too much. Thanks a lot for helping! Bernie Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 26, 2013 Share Posted February 26, 2013 Hi Bernie, this is a a job offer? EDIT: Moving to Configuring and Using PrestaShop Link to comment Share on other sites More sharing options...
ftlrs Posted February 26, 2013 Author Share Posted February 26, 2013 Thanks for moving the qustion to her Benjamin. Wasn´t a job offer.. I simply need some good advice... to to get it Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 26, 2013 Share Posted February 26, 2013 Could you show me the forum discussion that you are referring to? You can post it in this thread. How did you install the theme? Link to comment Share on other sites More sharing options...
ftlrs Posted February 26, 2013 Author Share Posted February 26, 2013 Hmm.. I dont remember precisly where I found it. But it did help - meaning when you click on a product the picture is shown. Just not in the catalogue. I think that might be because I didnt manage to change all of the names yet (too many char.). I paied for the theme. Downloaded it. then uploaded it to my host. Then it showed in the "themes" in the backend. I chose that theme, and lookslike it works ok, exempt the images are gone. Will be happy to send you login info. Thanks so far! Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 26, 2013 Share Posted February 26, 2013 Hello ftlrs, When you add images, or add a product image, does it work? Link to comment Share on other sites More sharing options...
ftlrs Posted February 26, 2013 Author Share Posted February 26, 2013 Nope.. itried that too.. Link to comment Share on other sites More sharing options...
ftlrs Posted February 26, 2013 Author Share Posted February 26, 2013 I see the images in the featured producs on the frontpage. and also once I click on the product. But not when I just look theough the catalogue. Couldn´t it be something with the couple of lines I didnt manage to change them name of? (to the name of my new template). Link to comment Share on other sites More sharing options...
vekia Posted February 26, 2013 Share Posted February 26, 2013 Hi im not sure, but probably it is a template issue. For example, you havent got pictures in homefeatured, so - can you check the: \modules\homefeatured\homefeatured.tpl and if exists: themes\YOUR_THEME\modules\homefeatured\homefeatured.tpl file ? you are looking for something like: <a href="{$product.link}" title="{$product.name|escape:html:'UTF-8'}" class="product_image"><img src="{$link->getImageLink($product.link_rewrite, $product.id_image, 'home_default')}" height="{$homeSize.height}" width="{$homeSize.width}" alt="{$product.name|escape:html:'UTF-8'}" />{if isset($product.new) && $product.new == 1}<span class="new">{l s='New' mod='homefeatured'}</span>{/if}</a> what have you got in (bold underlined text): <img src="{$link->getImageLink($product.link_rewrite, $product.id_image, 'home_default')}" height="{$homeSize.height}" width="{$homeSize.width}" alt="{$product.name|escape:html:'UTF-8'}" /> compare this value with: preferences -> images value of bolded text in example code and name field in your preferences -> images must be the same, otherwise pictures will not appear Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 26, 2013 Share Posted February 26, 2013 Hello vekia, thank you for the expert answer. Bernie, did you understand the steps to take? Link to comment Share on other sites More sharing options...
ftlrs Posted February 26, 2013 Author Share Posted February 26, 2013 Thanks Vekia and Benjamin.. Well. not really.. I guess this is somethingi in the css? How do I enter the css, in that case, and do I simply search for the line abow and then try to edit it? Thanks! Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 26, 2013 Share Posted February 26, 2013 Hi Bernie, are you familiar with FTP, you can then access root/themes\YOUR_THEME\modules\homefeatured\homefeatured.tpl Link to comment Share on other sites More sharing options...
vekia Posted February 27, 2013 Share Posted February 27, 2013 in my opinion it isn't css issue, as Benjamin said, try to open homefeatured.tpl file in text editor (like notepad in windows) and try to find line: <a href="{$product.link}" title="{$product.name|escape:html:'UTF-8'}" class="product_image"><img src="{$link->getImageLink($product.link_rewrite, $product.id_image, 'home_default')}" height="{$homeSize.height}" width="{$homeSize.width}" alt="{$product.name|escape:html:'UTF-8'}" />{if isset($product.new) && $product.new == 1}<span class="new">{l s='New' mod='homefeatured'}</span>{/if}</a> and compare 'home_default' (or something else ) with preferences-> images in your BO if your shop is online, you can provide an url, we will check front-office for issues Link to comment Share on other sites More sharing options...
ftlrs Posted February 27, 2013 Author Share Posted February 27, 2013 (edited) Thanks guys! Here is the link .... As you see I only get qustionmarks.. but when Clicking on the item, you do see the images. I´ll wait for your respons before trying the a bow, as I would need some help for that. I can send my login details, if that helps. Really appreciate your effort! Bernie Edited February 27, 2013 by ftlrs (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted February 27, 2013 Share Posted February 27, 2013 On 2/27/2013 at 11:02 AM, ftlrs said: Thanks guys! Here is the link ... As you see I only get qustionmarks.. but when Clicking on the item, you do see the images. I´ll wait for your respons before trying the a bow, as I would need some help for that. I can send my login details, if that helps. Really appreciate your effort! Bernie ahh i checked your website you have got almost all pictures - only images on product listing dont apear it's yeasy to debug i think if you want we can do it for you, of course for free - but you must create an employee account in your shop with granted permissions to preferecences section of your BO Link to comment Share on other sites More sharing options...
ftlrs Posted February 27, 2013 Author Share Posted February 27, 2013 Thas great news!!! I will try to do that right away. BTW. I think the reason why so many pictures are showing is a consequense of me changeing the _defalght to _mytheme as I describes in the first post. Maybe you can take a look at that too if you are there anyway. There are still some that I didnt managed to change because of "too many char." Link to comment Share on other sites More sharing options...
vekia Posted February 27, 2013 Share Posted February 27, 2013 you have to check preferences -> images for "prodlist_default" image without this, your categories photos will not appear Link to comment Share on other sites More sharing options...
vekia Posted February 27, 2013 Share Posted February 27, 2013 ok i added it, now you can personalize width and height by clicking on : remember to "regenerate thumbnails" after personalization of width and height of each image type above. to regenerate thumbnail scroll down and click on: Link to comment Share on other sites More sharing options...
ftlrs Posted February 27, 2013 Author Share Posted February 27, 2013 Thanks a lot! Just to be sure I understand: There was actually a "type of images" missing? The product list desappeared some how? And my adding that, it is solved. Should I changed back the _tendance to _default that I cheched earlyer? THANKS GUYS! Link to comment Share on other sites More sharing options...
vekia Posted February 27, 2013 Share Posted February 27, 2013 i checked your website once again and i think that you shouldn't change it to default again, leave these settings as they are now. i marked this topic as solved Link to comment Share on other sites More sharing options...
chemarock Posted March 13, 2013 Share Posted March 13, 2013 On 2/27/2013 at 11:17 AM, vekia said: you have to check preferences -> images for "prodlist_default" image without this, your categories photos will not appear vekia pls help me i have the same problem, my images are not appearing, pls thank you Link to comment Share on other sites More sharing options...
chemarock Posted March 13, 2013 Share Posted March 13, 2013 On 3/13/2013 at 5:03 PM, chemarock said: vekia pls help me i have the same problem, my images are not appearing, pls thank you here is the store http://www.cebamesa.com/tienda/es/ you can use this customer account to see what im talking about user: jrosadoyam@gmail.com pass: pebito Link to comment Share on other sites More sharing options...
vekia Posted March 13, 2013 Share Posted March 13, 2013 On 3/13/2013 at 5:04 PM, chemarock said: here is the store http://www.cebamesa.com/tienda/es/ you can use this customer account to see what im talking about user: jrosadoyam@gmail.com pass: pebito have you got home_default position in images, exactly as on image ? Link to comment Share on other sites More sharing options...
vekia Posted March 13, 2013 Share Posted March 13, 2013 please, continue topic here not on my PM i believe that it will be helpfull for other forum members so, you said me on PM that you've got it on list, i think that you must regenerate thumbnails Link to comment Share on other sites More sharing options...
chemarock Posted March 13, 2013 Share Posted March 13, 2013 i've regenerated my thumbnails but it gives me 2 erros Original image is missing or empty (/home/cebamesa/public_html/tienda/img/p/1/8/8/2/1882.jpg) Original image is missing or empty (/home/cebamesa/public_html/tienda/img/p/1/9/7/9/1979.jpg) btw as i told you, i do not have the prodlist_default on my image preferences. if you wish, i can give you my admin account to see what's going on. Thanks again vekia Link to comment Share on other sites More sharing options...
vekia Posted March 13, 2013 Share Posted March 13, 2013 prodlist_default isn't necessary in your case, because you use other template Link to comment Share on other sites More sharing options...
chemarock Posted March 13, 2013 Share Posted March 13, 2013 On 3/13/2013 at 10:59 PM, vekia said: prodlist_default isn't necessary in your case, because you use other template So what could it be the problem, im tired to prob many solutions Link to comment Share on other sites More sharing options...
vekia Posted March 13, 2013 Share Posted March 13, 2013 after thumbnail regeneration doesnt it work for you? Original image is missing or empty (/home/cebamesa/public_html/tienda/img/p/1/8/8/2/1882.jpg) Original image is missing or empty (/home/cebamesa/public_html/tienda/img/p/1/9/7/9/1979.jpg) this error said that pictures doesnt exists, can you check product (id)1882 and (id)1979 in your products tab in back office does any image appear for this product there? Link to comment Share on other sites More sharing options...
chemarock Posted March 13, 2013 Share Posted March 13, 2013 I made it, that products has no any image, im going to erase them, let's see whats happen On 3/13/2013 at 11:31 PM, chemarock said: I made it, that products has no any image, im going to erase them, let's see whats happen erase those products Link to comment Share on other sites More sharing options...
babyboombg.com Posted April 19, 2013 Share Posted April 19, 2013 On 2/26/2013 at 6:26 PM, Benjamin Utterback said: Hi Bernie, are you familiar with FTP, you can then access root/themes\YOUR_THEME\modules\homefeatured\homefeatured.tpl Hello, I have exactly the same problem as described here and I see all pics but not the category pictures and the small ones that are under the big product picture in the product page. I checked the line that you described here: root/themes\YOUR_THEME\modules\homefeatured\homefeatured.tpl I have only home and not home default. I`m already afraid to touch whatever because if I do something another thing bugs and just don`t know what to do. I have Prestashop 1.5.4 Please help me! Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 19, 2013 Share Posted April 19, 2013 Hi babyboombg, what have you already changed in your FTP? If you are not comfortable changing files then you should be very careful. Do you have back ups available? How abut themes? Default theme? Link to comment Share on other sites More sharing options...
babyboombg.com Posted April 19, 2013 Share Posted April 19, 2013 I don`t touch anything in ftp because yes I`m not good at this. In the default theme the situation is even worse- only home page images appear. My theme is Alysum. Two days already my site is stopped and don`t know what to do Link to comment Share on other sites More sharing options...
fashionpup Posted May 1, 2013 Share Posted May 1, 2013 Hi there I'm having some problems with product images. I accidentally clicked on "regenerate images" and now all the product images are missing. I have selected regenerate all products and still have some missing. Do I still keep going with the process? Would the images all appear? Thank you Link to comment Share on other sites More sharing options...
babyboombg.com Posted May 1, 2013 Share Posted May 1, 2013 Hello, I`ll explain step by step how it worked for me: 1. go to BO-Preferences-Images (you will see a table of image names and their sizes: example: large_default 100px 100 px) 2. now for all images with names ''........_default'' - you have to create the same images with the same size as you see now in the table but without ''_default''. DO NOT DELETE YOUR CURRENT IMAGES. JUST ADD THE NEW ONES. so for EXAMPLE large_default with size 100px 100px now you must have: large with size 264px 436px Please review my attached file how it looks in my BO but your sizes might be different- keep your sizes. Doc1.docFetching info... Link to comment Share on other sites More sharing options...
Tanu Posted July 5, 2013 Share Posted July 5, 2013 I am having same problem like this exactly the same error after I regenerated product thumbnails. I got the same error and afterwords all the product images gone from my BO. Please help how can bring back my pictures. Link to comment Share on other sites More sharing options...
vekia Posted July 6, 2013 Share Posted July 6, 2013 one post above you've got solution posted by babyboombg com 1 Link to comment Share on other sites More sharing options...
Tanu Posted July 6, 2013 Share Posted July 6, 2013 On 7/6/2013 at 9:06 AM, vekia said: one post above you've got solution posted by babyboombg com Yes I am trying to do that but it's going over my head. Shall I save images as new names? Link to comment Share on other sites More sharing options...
babyboombg.com Posted July 7, 2013 Share Posted July 7, 2013 Hello, try to keep the existing names and create the new names as well. 1 Link to comment Share on other sites More sharing options...
Tanu Posted July 7, 2013 Share Posted July 7, 2013 On 7/7/2013 at 5:16 PM, babyboombg.com said: Hello, try to keep the existing names and create the new names as well. Thanks babyboombg, for your reply. Actually, all my images on the website are very distorted and not at all good quality so I actually just figured out how to re-size according to the template image dimensions. So I will have to re-size the entire images which I am doing and deleting the previous images already in the product list. Photoshop re-sizing reduces the quality of the pictures so right now trying Gimp I hope this works well. Can you suggest how I can upload good quality pictures. My website is www.folkvilla.com Link to comment Share on other sites More sharing options...
babyboombg.com Posted July 7, 2013 Share Posted July 7, 2013 Hi, my pictures are preliminary ready with Photoshop. Their size is 800 px at the longer side and that`s it. Just upload them on the BO 1 Link to comment Share on other sites More sharing options...
Tanu Posted July 7, 2013 Share Posted July 7, 2013 (edited) On 7/7/2013 at 6:13 PM, babyboombg.com said: Hi, my pictures are preliminary ready with Photoshop. Their size is 800 px at the longer side and that`s it. Just upload them on the BO oh ok the template designer said that the source pictures should be 430 x 600 and the thick box has to be 600 x 600 px all my sizes are of different sizes so I am adding canvas size now they do not strech or get distorted .......but the quality is not good at all all piks seems sort of faded so in large default can I do 800 x 800 px to get the good quality pics even I am using photoshop for editing my images. I am not very good in technical part but learning each step of the way Edited July 7, 2013 by Tanu (see edit history) Link to comment Share on other sites More sharing options...
lubosl Posted December 15, 2013 Share Posted December 15, 2013 On 3/13/2013 at 11:27 PM, vekia said: after thumbnail regeneration doesnt it work for you? Original image is missing or empty (/home/cebamesa/public_html/tienda/img/p/1/8/8/2/1882.jpg) Original image is missing or empty (/home/cebamesa/public_html/tienda/img/p/1/9/7/9/1979.jpg) this error said that pictures doesnt exists, can you check product (id)1882 and (id)1979 in your products tab in back office does any image appear for this product there? Hello Vekia, I got this problem after upgrade form 1.5.4.1 to 1.5.6.1 No images for all products and after regeneration only error message: Original image is missing or empty (/home/gdb/root/e-shop/img/p/5/0/50.jpg) Images are in /img/p/ directory named as: 50-238.jpg 50-238-home_default.jpg 50-238-large_default.jpg Some chance to get them automaticaly into correct folder, or need to load all images manually again? Thanks, Lubos Link to comment Share on other sites More sharing options...
lubosl Posted December 15, 2013 Share Posted December 15, 2013 Hi, just found a solution for me, maybe will be usefull for someone... 1) Move images (Preferences Images); I probably switch to new file system in my previous PS... 2) Regenerate thumbnails (no error found ) 3) Legacy image filesystem -> NO Save, refresh, works. Thanks. Lubos 1 Link to comment Share on other sites More sharing options...
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