New Instalation Of Version 1.5.3.1 Blank Page Front Office

[lawrencec]

Good Afternoon all

 

currently have just installed Prestashop 1.5.3.1 on a fresh install on new hosting, it installed no problem I can access the back office but when i goto the front office it is blank.

 

I have searched around found the treads about turing the error log on but cannot locate it in the config file

 

any help would be great

 

best regards

[vekia]

open defines.inc.php file _PS_MODE_DEV_ change it to true and make sure that display_errors is "on" in:

 

define('_PS_MODE_DEV_', false);
if (_PS_MODE_DEV_)
{
@ini_set('display_errors', 'on');
define('_PS_DEBUG_SQL_', true);
/* Compatibility warning */
define('_PS_DISPLAY_COMPATIBILITY_WARNING_', true);
}

[Guest]

Hi

 

URL of the store would be good so we can check if the problem is there for us

 

This is how you switch on errors with 1.5.3

 

1. You need to know the error

for 1.5.3

modify config/defines.inc.php. to

 

define('_PS_MODE_DEV_', true);

 

SNAP

Edited February 18, 2013 by Guest (see edit history)

[lawrencec]

Hi thanks for the prompt reply

 

i will pm you a login for the shop best regards

[benjamin utterback]

Hi lawrenec, when you turn on error reporting, please elt us know of any errors that show up, if any. Thank you!

[lawrencec]

Ok i have done that now how do I find the errors ?

 

here is the url

 

http://bmwpartssuperstore.com/

[benjamin utterback]

Hi lawrencec, how did you install this? I suggest a reinstall. Did you use FTP?

[lawrencec]

hi ben I used filezilla to upload to the root folder then ran the install configured no problems at all then i deleted the install file and renamed the back office folder

 

i did this twice

[vekia]

have you got an access to php error log or to the apache error log? you can check your ftp for error_log files or sth similar, you can also check your webhosting control panel for logs

[benjamin utterback]

Thanks vekia, I agree. The next thing I would do is check the server error logs and double check the configuration. Who is your hosting provider?

[Guest]

Check your root folder for index files

 

Typing in http://bmwpartssuperstore.co.uk goes to a blank page

Typing in http://bmwpartssuperstore.co.uk/index.php works just fine

 

Perhaps you have an index.html already there?

[lawrencec]

thanks haylau

 

is it ust a case of deleting the index.html then the server will look for the index.php? im hosted with 1and1

[Guest]

Probably

 

Rather than delete it though I would rename it to indexold.html then if anything goes wrong just rename it back

 

Fairly certain it will be fine though

[lawrencec]

Hi there Ive removed the index.html and still going to blank page do I have to regen any files at all ?

[Trip]

I tested your site with lynx and found no problems. You can use sites like http://netrenderer.com/index.php or http://www.webpagetest.org and many others to check if the problem is on your site (browsercache or whatever).

Regads, trip

[lawrencec]

thanks trip it now works

 

I had to clear my browser

 

Thanks for all the help