shop1on1 Posted February 13, 2013 Share Posted February 13, 2013 Could someone help me log into my back office. I have tried everything possible, even had my hosting tech support tried and still couldn't get this issue resolved. Thanks Link to comment Share on other sites More sharing options...
PascalVG Posted February 13, 2013 Share Posted February 13, 2013 Hmm, sounds very similar to this one (see link) Vekia wrote some possible solution for you here http://www.prestashop.com/forums/topic/224649-so-bored-with-my-dashboard/ (Sorry, cannot create a link on my iPad. Please Copy and paste URL) (Question remains, where does the problem come from???) Link to comment Share on other sites More sharing options...
vekia Posted February 13, 2013 Share Posted February 13, 2013 Could someone help me log into my back office. I have tried everything possible, even had my hosting tech support tried and still couldn't get this issue resolved. Thanks maybe this topic will help you: http://www.prestashop.com/forums/topic/224649-so-bored-with-my-dashboard/ Link to comment Share on other sites More sharing options...
shop1on1 Posted February 13, 2013 Author Share Posted February 13, 2013 thanks i'll try Link to comment Share on other sites More sharing options...
shop1on1 Posted February 13, 2013 Author Share Posted February 13, 2013 still couldn't get in. Is there any easier steps to follow since this is all new to me. Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 13, 2013 Share Posted February 13, 2013 Hello, if you are using 1.4, try this tutorial to "Reset your Password through the Database" http://www.webhostinghub.com/support/edu/prestashop/302-reset-admin-password There is no "easy" way to do this, for security reasons. 1 Link to comment Share on other sites More sharing options...
shop1on1 Posted February 13, 2013 Author Share Posted February 13, 2013 Hi I'm using 1.5.3 can it work the same way? I just downloaded the 1.5.3 and a new password was sent to me from simple scripts to my email. But still couldn't get to my back office Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 13, 2013 Share Posted February 13, 2013 Who is your hosting provider? That is something that simple scripts or your hosting provider should give more information on. Link to comment Share on other sites More sharing options...
vekia Posted February 14, 2013 Share Posted February 14, 2013 does your account exists in your database? 1 Link to comment Share on other sites More sharing options...
shop1on1 Posted February 14, 2013 Author Share Posted February 14, 2013 @ vekia i couldn't find my account in the database. @ Benjamin i'll contact my hosting provider to see if they could help Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 14, 2013 Share Posted February 14, 2013 Hello shop1on1, yes I think that would be a good idea because they may have the access to your shop password. Link to comment Share on other sites More sharing options...
shop1on1 Posted February 15, 2013 Author Share Posted February 15, 2013 thanks guys this is resolved. http://www.webhostinghub.com/support/edu/prestashop/302-reset-admin-password Link to comment Share on other sites More sharing options...
benjamin utterback Posted February 15, 2013 Share Posted February 15, 2013 Thanks shop1on1 for confirming the solution. I will go ahead and mark this thread as solved. Link to comment Share on other sites More sharing options...
Dev Franco Posted April 8, 2015 Share Posted April 8, 2015 Hi, I have moved my prestashop site from local to server, now I am unable to login through backoffice. employee does not exist error is showing. But the mail id n password exists in my db. I have ried changing my password using cookie key. but failed. Please help me to fix the issue. Link to comment Share on other sites More sharing options...
PascalVG Posted April 8, 2015 Share Posted April 8, 2015 H Dev, Did you only move your database to the server, or also all the files? If only the database, it may be that the config/settings.inc.php file has a different encryption key in us than the database: define('_RIJNDAEL_KEY_', '<some long code like string with numbers and letters>'); define('_RIJNDAEL_IV_', '<some little shorter code like string with numbers and letters>'); Did you already try to get back into the database following the instructions of the link mentioned in post #12 (in the article, have a look at the 2nd option, 'Resetting the password through the database') My 2 cents, pascal. Link to comment Share on other sites More sharing options...
Dev Franco Posted April 8, 2015 Share Posted April 8, 2015 Thank you so much Pascal. Resolved. The issue was in the encryption key. Link to comment Share on other sites More sharing options...
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