HTTP Error 500 (Internal Server Error)

[Menai]

We have the prestashop new installation set up and have created a couple of products available in the store, we have installed the API for paypal and everything seemed ok, we can proceed to add an item to the cart without any problems but as soon as we go to checkout an error page appears. Has anybody got any ideas please.

The webstore is menaiangling.co.uk

 

Thanks

Edited February 12, 2013 by Menai (see edit history)

[El Patron]

take a look at this post to get started.

http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/

[Menai]

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 24 bytes) in /home/menaiang/public_html/tools/smarty/sysplugins/smarty_internal_templateparser.php on line 562

 

is what is displayed!!

[doubleD]

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 24 bytes) in /home/menaiang/public_html/tools/smarty/sysplugins/smarty_internal_templateparser.php on line 562

 

is what is displayed!!

Try to increase memory limit

@ini_set('memory_limit','128M');

Edit config/config.inc.php

for example after

@ini_set('display_errors', 'off');

[Menai]

Thanks for the above, but am still getting the same problem

[Menai]

If i up the memory to 256 and re do the check i get the following..

 

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 1966080 bytes) in /home/menaiang/public_html/cache/smarty/compile/a1105f012131e5b971a58ad41bae1ad431ffbfe1.file.product.tpl.php on line 831

[doubleD]

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 1966080 bytes) in /home/menaiang/public_html/cache/smarty/compile/a1105f012131e5b971a58ad41bae1ad431ffbfe1.file.product.tpl.php on line 831

I'm pretty sure this error indicates that you have to change memory limit value. Try to edit php.ini, if you have access to the file or configuration.

 

And i'm not able to view any product page... get error 500

[El Patron]

as doubleD suggested you may need to chagne your php.ini...if you have access

 

otherwise, contact your hosting provider...get at least 128mb...256mb would be very nice

[Menai]

Thank you guys i am hoping this sorted it, I logged into my VPS and updated the advised php settings and gave myself 256 meg.

 

Thank you both

[Admin@s]

Maybe it will be useful information for some of you:

 

I had problems with HTTP Error 500... and spend many hours reading forum topics and trying many solutions... turning on error reporting / disabling some modules / reuploding files / cheking server configuration and many more...

 

Finaly I found solution in some blog, away from PS community Its:

1. Turn On and turn Off the SEO friendly URLs. This will generate the a .htaccess file on your root.
2. Download the .htaccess file. Comment the line “SetEnv HTTP_MOD_REWRITE On” by putting # before the line and reuplod.
3. If the version of PHP running on your server is 5.4 (5.5 / 5.6), change it to 5.2.

 

This should solve your problem