FabGraham Posted February 10, 2013 Share Posted February 10, 2013 I have recently started to build a shop. However when loading some items I think I made a mistake.... As one of my catagories has been deleted and now I receive a 500 internal server error and a 404 message. I checked with the server company and they said everything is ok their end soooo that leads me to conclude it is prestashop... I am a complete novice and think the $399 for technical support may be worth it, However, What I need to know is the support 24hours a day ??? As I live in S. Korea so it is usually morning here when it is evening in NY.. Thanks Link to comment Share on other sites More sharing options...
PascalVG Posted February 10, 2013 Share Posted February 10, 2013 (edited) You can contact them here and ask: http://www.prestasho...m/en/contact-us (N.B. I think support is located in France...) Edited February 10, 2013 by PascalVG (see edit history) Link to comment Share on other sites More sharing options...
FabGraham Posted February 11, 2013 Author Share Posted February 11, 2013 Thanks. But that does not answer my question.... My question is: if I subscribe to the $399 helpline is it accesible 24/7 ??? Thanks Link to comment Share on other sites More sharing options...
PascalVG Posted February 11, 2013 Share Posted February 11, 2013 I think THEY can answer that question only... So contact them... Link to comment Share on other sites More sharing options...
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