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Random popup ad appearing on my shop


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Hi just loaded my site and 'VIEW' from 'VIEW FULL SIZE' was black and underlined on one of the product pages, and on hovering over it an ad popped up and clicking on it sent me to a survey. I checked other products and there was nothing. When I refreshed the same product it had gone.

 

Not much of an issue I suppose but a bit concerning. (to make it clear I haven't tried to put ads on the site or anything).

 

Anyone got any advice? Thanks

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first thing to do is change your ftp password for that hosting account.

 

on your home/business computer make sure you have an antivirus program installed an up to date

 

then using an ftp program, download your site root files (all files)

 

that should identify any maleware

 

once you identified the file(s) you can replace them with good files

 

good luck

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