Pink Perfection Posted February 6, 2013 Share Posted February 6, 2013 hi everyone, i'm having an issue ive been battling ALLL DAY...i'm using cart block and for the love of god i cant get it to register tax..i've done the customer group thing, i've assigned tax to each product and i've enabled tax. i've tried to see if it loads with being logged in and being logged out.. i've tried in diff parts of the ordering process in hopes it will kick in..i can't figure it out at all....Please someone help out and let me know what todo..i dont have much knowledge of the back end but with the construction of this site i've learned alot...if you tell me step by step i can figure it out just please don't abbreviate words...appreciate any help here is my site if you want to see what i'm talking about. http://www.pinkperfectioncandles.com Link to comment Share on other sites More sharing options...
clayton29657 Posted February 6, 2013 Share Posted February 6, 2013 Hello Pink Perfection, Just an idea for you to check by chance in each product do you have which tax setting to be charged on? It's on the the 1st page within each product. Link to comment Share on other sites More sharing options...
Pink Perfection Posted February 6, 2013 Author Share Posted February 6, 2013 do you mean under the prices tab when you create a product...then yes i've even tried several different ones to see if it works Link to comment Share on other sites More sharing options...
Pink Perfection Posted February 6, 2013 Author Share Posted February 6, 2013 anyone?? Link to comment Share on other sites More sharing options...
Pink Perfection Posted February 6, 2013 Author Share Posted February 6, 2013 can anyone tell me why this is not calculating tax please...i'm getting close to opening and need to get this resolved Link to comment Share on other sites More sharing options...
El Patron Posted February 7, 2013 Share Posted February 7, 2013 (edited) go to your back office-->groups edit your visitor or default group (check others as well) I think this should be set to tax excluded. that's probably not it, I'm not great on the tax... can you post some screen shots of one of your products that has taxes assigned...I'll go create a test order on your site.. Edited February 7, 2013 by elpatron (see edit history) Link to comment Share on other sites More sharing options...
Pink Perfection Posted February 7, 2013 Author Share Posted February 7, 2013 ok i set them all up for tax EX-cluded and still not showing the tax when you check out...how do i set up a screen shot? Link to comment Share on other sites More sharing options...
El Patron Posted February 7, 2013 Share Posted February 7, 2013 ok I think the problem is for example in the US, you only charge a tax for the states you are located in, so for example you business is in Alaska. You would then associate the tax for Alaska to the. This is the tax table imported by prestashop. Depending on your tax setup, i.e on delivery or invoice address (localization taxes), if they register or the delivery address is then in Alaska then and only then would the tax be shown shown...else there would be no tax. This can be confusing because the way ps loads all the us states with tax by state, when you see the product and all those taxes you think the product is associated to them all...my testing says otherwise, it is only associated to the state you select. I almost gave up as well... Link to comment Share on other sites More sharing options...
El Patron Posted February 7, 2013 Share Posted February 7, 2013 so the question is, what state tax do you have 'selected' for your product(s)? then I can change my registered account on your shop and test it. Link to comment Share on other sites More sharing options...
Pink Perfection Posted February 7, 2013 Author Share Posted February 7, 2013 well i have them all set to california for the tax rate of 8.25 which is what my tax rate is....i live in houston texas and prestashop has our tax rate at 6.25.. so i picked california so the tax rate is correct Link to comment Share on other sites More sharing options...
Pink Perfection Posted February 7, 2013 Author Share Posted February 7, 2013 i really appreciate the help elpatron...greatly appreciated Link to comment Share on other sites More sharing options...
El Patron Posted February 7, 2013 Share Posted February 7, 2013 (edited) ok, changed my address to California, now I have a tax... so that was it, I have to go now, my mom says it's late and I have to go to bed you can fed us trolls by hitting the like button.. Edited February 7, 2013 by elpatron (see edit history) 1 Link to comment Share on other sites More sharing options...
El Patron Posted February 7, 2013 Share Posted February 7, 2013 On 2/7/2013 at 1:29 AM, Pink Perfection said: well i have them all set to california for the tax rate of 8.25 which is what my tax rate is....i live in houston texas and prestashop has our tax rate at 6.25.. so i picked california so the tax rate is correct you should change the tax state to Texas, and then just change the rate under tax rules... 1 Link to comment Share on other sites More sharing options...
Pink Perfection Posted February 7, 2013 Author Share Posted February 7, 2013 ok i changed tax rate for the texas state..and i adjusted all the tax....but when i load items into my cart and checkout there still is no tax showing...how did you get it to show for you? Link to comment Share on other sites More sharing options...
myjaguar Posted April 12, 2013 Share Posted April 12, 2013 I cannot make it to work either. Tax is not showing in registered users from California. Any help would be much appreciated. Link to comment Share on other sites More sharing options...
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