Art100 Posted January 31, 2013 Share Posted January 31, 2013 Hi there I have a strange problem. The voucher field does not show up in the cart (with Firefox, if I check out using Chrome it is showing up normally!). I have the version 1.4.7 and it has been working perfectly up to few weeks ago. I did not touch or update recently. I have just realized the problem becasue a recent customer did contact me saying that he could not find where to type the vaucher code in. I did already enable/disable etc... Attached you will find the 2 check out of the same presta, same shop, same customer ... one with firefox and the other with with chrome. Please can someone knows where to start with. Thanks in advance Link to comment Share on other sites More sharing options...
handzon Posted February 20, 2013 Share Posted February 20, 2013 I have PrestaShop v 1.5.3.1 and this is happening to me as well. Link to comment Share on other sites More sharing options...
vekia Posted February 20, 2013 Share Posted February 20, 2013 maybe it is cache issue? well, if your shop is online please provide an url to it i can check it Link to comment Share on other sites More sharing options...
handzon Posted February 20, 2013 Share Posted February 20, 2013 http://bestfromparris.com/shop Add something to your cart and check out. Do it once in Firefox, once with Chrome. You'll see that the voucher code field is deleted by javascript, but only in Firefox. I've gone through the code and it looks like the script block for single-page checkout runs on Firefox for some reason. Hope you have some ideas! Mike Link to comment Share on other sites More sharing options...
prettiesplease Posted March 27, 2013 Share Posted March 27, 2013 I am also having the same problem in PS 1.5.3.1. Has anyone found a solution yet? 1 Link to comment Share on other sites More sharing options...
tsaf11 Posted March 30, 2013 Share Posted March 30, 2013 Just like vekia mentioned it must be a cache / cookies issue. From the Firefox menu click on Start Private Browsing and try to complete checkout. The vouchers field should be shown. Clear your cache and delete your cookies. Link to comment Share on other sites More sharing options...
handzon Posted March 31, 2013 Share Posted March 31, 2013 This is not a solution, obviously. You can't expect customers to switch to private mode, clear cookies and cache in order to successfully use the shopping cart in Firefox, especially if it doesn't happen in Chrome. What this is is proof of the problem. Link to comment Share on other sites More sharing options...
vekia Posted March 31, 2013 Share Posted March 31, 2013 handzon but this issue is realted (probably) only to your firefox... all new customers will see this field in checkout Link to comment Share on other sites More sharing options...
greeniche Posted March 31, 2013 Share Posted March 31, 2013 I use Chrome but it happens to me after I have been checking if all the vouchers I set up in BO are working. As handzon said, you can't expect customer to figure this out. You gave them voucher code but no voucher field in the website. How unfriendly to them. Link to comment Share on other sites More sharing options...
tsaf11 Posted April 2, 2013 Share Posted April 2, 2013 This is not a solution, obviously. You can't expect customers to switch to private mode, clear cookies and cache in order to successfully use the shopping cart in Firefox, especially if it doesn't happen in Chrome. What this is is proof of the problem. Your first time client would see the field when using firefox. The issue you'are experiencing is related to your cache and history within the browser. Try to clear your cache: History > Clear Recent History Link to comment Share on other sites More sharing options...
vekia Posted April 2, 2013 Share Posted April 2, 2013 i open your website in my other pc and the voucher files appears correctly but you've got issue with css styles Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 2, 2013 Share Posted April 2, 2013 Add something to your cart and check out. Do it once in Firefox, once with Chrome. You'll see that the voucher code field is deleted by javascript, but only in Firefox. I was able to see the voucher code field, first time, on both Firefox and Chrome. Consistent with the other users on this forum. That picture is from Firefox, on Chrome I was able to see the voucher code the same as vekia did, with css issues. 1 Link to comment Share on other sites More sharing options...
vekia Posted April 2, 2013 Share Posted April 2, 2013 So, finally the conclusion is simple - it is cache issue only in greeniche webbrowser. If customers open website and go to the checkout process will see it without errors Link to comment Share on other sites More sharing options...
greeniche Posted April 2, 2013 Share Posted April 2, 2013 I know it's my browser problem. I just worry if my customers will encounter the same problem. They may not know it's the cache issue. Instead, they may think I'm cheating telling them the code but unable to enter. We should think from the customer's view, right? Link to comment Share on other sites More sharing options...
vekia Posted April 2, 2013 Share Posted April 2, 2013 right, but in this case you do not have to worry :-) Link to comment Share on other sites More sharing options...
Ron morales Posted April 5, 2013 Share Posted April 5, 2013 (edited) happens to me as well and cleared the cache, cache manually cleaned off will not compile and I get prestashop 1.5.3.1 and 1.5.4 don´t work Edited April 5, 2013 by Ron morales (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted April 7, 2013 Share Posted April 7, 2013 happens to me as well and cleared the cache, cache manually cleaned off will not compile and I get prestashop 1.5.3.1 and 1.5.4 don´t work can you provide an url? i will check it in my browsers Link to comment Share on other sites More sharing options...
Ron morales Posted April 7, 2013 Share Posted April 7, 2013 (edited) http://peoplecornella.com/ are disabled and still appear Tortitas de Clara y Avena (Pancakes) 600 Gr sabor : Vainilla Edited April 7, 2013 by Ron morales (see edit history) Link to comment Share on other sites More sharing options...
Ron morales Posted April 7, 2013 Share Posted April 7, 2013 (edited) This is the configuration of 50 € of purchase, now insert this code for the coupon NC0VD0UW for test, insert the coupon if nothing comes up, if I go back to insert says it is using it, if they bought the gift I appears Edited April 7, 2013 by Ron morales (see edit history) Link to comment Share on other sites More sharing options...
Ron morales Posted April 7, 2013 Share Posted April 7, 2013 this is the test of of purchase Link to comment Share on other sites More sharing options...
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