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prestashop developer needed glitch


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Hi i have installed Authorize.net and uninstalled , reinstalled 3 times and it shows in module , its all setup but wont work.

My IT guy says :

 

On prestashop

Authorize is not getting installed

so u need to contact their support

To check them what is the problem and y it is not getting installed there.

 

May be they need to reset some settings

The plugin is not being installed

so no authorize account can be added this time.

 

The support team needs to set it up.

 

Please help

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