TRUTHSEEKER Posted June 30, 2009 Share Posted June 30, 2009 hi all,I set my shop up two days ago, now my customers are saying they are not getting any confirmation emails, i get their their payment email confirming they have paid, but they are recieving nothing from me, please advise further Link to comment Share on other sites More sharing options...
TRUTHSEEKER Posted June 30, 2009 Author Share Posted June 30, 2009 is there anyone on here who can help me with this issue thanks/has same issue Link to comment Share on other sites More sharing options...
TRUTHSEEKER Posted July 1, 2009 Author Share Posted July 1, 2009 Is there anybody that can help me with this problem please Link to comment Share on other sites More sharing options...
Patric Posted July 1, 2009 Share Posted July 1, 2009 Does the "contact us" form run ? Link to comment Share on other sites More sharing options...
TRUTHSEEKER Posted July 1, 2009 Author Share Posted July 1, 2009 Hi thanks for your response,The contact us form says that the messaage has been sent but i recieve no email, i have selected customer service and webmaster as the subject and neither workedTruthseeker Link to comment Share on other sites More sharing options...
davidtnb Posted July 1, 2009 Share Posted July 1, 2009 Do you have the mail folder permissions setup correctly? Are you able to reset your password and receive an email for the new pass?Are you getting any emails at all?If not, there is something wrong with your hosting. Link to comment Share on other sites More sharing options...
TRUTHSEEKER Posted July 1, 2009 Author Share Posted July 1, 2009 Yes i just noticed when i select subject as customer service using the contact us form it does go through Link to comment Share on other sites More sharing options...
TRUTHSEEKER Posted July 1, 2009 Author Share Posted July 1, 2009 Slight update:It appears some of the message i send to customers are getting throughthe ones that have got through so far are the refund and preparation in progress forms, the shipping form does not get sent,i am testing this as i type Link to comment Share on other sites More sharing options...
TRUTHSEEKER Posted July 6, 2009 Author Share Posted July 6, 2009 Yeah sorry bout this folks, according to my host it was just propergation. as the emails were been sent out the next day problem solved admin can close this forum now thanks Link to comment Share on other sites More sharing options...
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