zakplata Posted January 27, 2013 Share Posted January 27, 2013 We have a store (www.botanica7mares.com) version 1.1.05. updated last year to 1.1.4.3. (I believe); we are opening a second one on 1.4.8. (www.saintmichaelimports.com). My problem is that customers from out of the U.s. get the "There are no carries available that deliver to that address" message every time they try to purchase something. At the beginning it wasn't a major issue because we didn't have many customers overseas but since we updated out catalog, increased the number of products and did advertisement, this has become a big issue. We have the same problem with the second store we are opening, even though is on a different version. I have been working on the issue for long time and just don't know what else to do. These are the steps we have done so far: 1. Creating zones, Enable countries, creating states, cities, and fixing the default address form for each one. 2. Assign every country to a zone 3. Change the default "zero" fees and weights for each carrier 4. Assign a carrier to each country. 5. We opened a ticket with PS, they told us the following: "Tell bluehost to enable the following Apache modules to get the MbString function: Mod_security MOD_FCGID." Which we did. Still, we are getting the same message. I have read pretty much everything related to this issue on the forums and followed all suggested solutions but the problem still remains. For an expert is probably something small that I haven't seen/done, please help me! I am attaching print screens of my BO and FO: If a freelancer knows how to fix the issue, please let me know how much your rate is going to be. Thank you! shipping messages.doc carriers.doc zones.doc price ranges.doc weight ranges.doc Link to comment Share on other sites More sharing options...
Bill Dalton Posted January 27, 2013 Share Posted January 27, 2013 Did you enable the Countries in BO > Payment ? Link to comment Share on other sites More sharing options...
zakplata Posted January 28, 2013 Author Share Posted January 28, 2013 Hi bill. thank you for reading my post. yes, all countries are enabled in b.o. Link to comment Share on other sites More sharing options...
Bill Dalton Posted January 29, 2013 Share Posted January 29, 2013 Yes, you enable countries in the BO, but you must also do a second step an enable the Country in Payments, did you do that? 1 Link to comment Share on other sites More sharing options...
El Patron Posted January 29, 2013 Share Posted January 29, 2013 I'm consfused, which url are you having the no carrier problem. I created and started check out on both sites (not knowing which you are having the problem with. both non-us countries...I received priority mail option(s) for both sites. Please clear up for us, the site that is having the problem...and the country that is not getting the shipping carrier. Fred Link to comment Share on other sites More sharing options...
zakplata Posted February 2, 2013 Author Share Posted February 2, 2013 anybody? Please, help me, this issue is driving me crazy, I can not ship anywhere out of the USA Link to comment Share on other sites More sharing options...
dformica Posted February 8, 2013 Share Posted February 8, 2013 Please somebody help with this issue: http://www.prestashop.com/forums/index.php?/topic/213971-there-are-no-carriers-that-deliver-to-the-address-you-selected/page__view__findpost__p__1100079 Do I have to select carriers for each product? If so, what would be the easiest way to assign the carriers to each of my 1K+ products? Link to comment Share on other sites More sharing options...
caprisofts Posted February 23, 2013 Share Posted February 23, 2013 No, Just Enable Countries from Localization > Countries. its work for me. Link to comment Share on other sites More sharing options...
HotBaristas Posted March 8, 2013 Share Posted March 8, 2013 If you are using advanced stock, make sure you have checked the 'stored' flag for each product under the product>warehouses tab. I was multiple days figuring this one out. It was also causing all my items to show as not in stock. Link to comment Share on other sites More sharing options...
Doulas Akula Posted June 12, 2013 Share Posted June 12, 2013 Also had a similar issue and this is how i fixed it. If the carrier is not free shipping ensure that under the prices ( fees by carrier,geographical zone and ranges) for each zone you dont have 0 as the price. It normally defaults to 0 when a new carrier is created. Look at attached screenshot. Link to comment Share on other sites More sharing options...
Destiny84 Posted June 17, 2013 Share Posted June 17, 2013 I ran into the same problem today and found that one of the products in the cart only had a carrier selected which was not assigned to the region of the customer. Up to dat moment I hadn't even realized that you could also assign carriers to specific products. Link to comment Share on other sites More sharing options...
jerson Posted August 19, 2013 Share Posted August 19, 2013 Thanks Doulas Akula Link to comment Share on other sites More sharing options...
samuel89 Posted December 24, 2013 Share Posted December 24, 2013 HotBarista solution was good for me. Make sure to look into warehouse settings for the products if you are looking at advanced stock management. Cheers. Link to comment Share on other sites More sharing options...
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