how to resolve internal server error 500

[karthiiiiiiiiiik]

hi

can anyone tell me how to resolve the internal server error 500?

[Yuvarajan]

You just informed it about your hosting provider

[tuk66]

hi

can anyone tell me how to resolve the internal server error 500?

First, you have to enable displaying the error messages

 

@ini_set('display_errors', 'on');

 

in /config/config.inc.php because 500 error is an unrecoverable error in the shop and you need more information.

[R Smithies]

Hi

 

i am also getting the same error after migrating my hosting package on both of my shops.

 

i am using Prestashop 1.4.7 and the only difference that i am aware of between the my previous hosting platform and my current hosting platform is the old one was using PHP version 5.2.x and the new one is using 5.3.20

 

Regards

 

enabeling errors showed it was an mcrypt issue. i have requested my host enable this

 

there are several threads discussing mcrypt on this forum

 

Regards

Edited January 22, 2013 by R Smithies (see edit history)

[rochancora]

These is my problem i try to delecte cache and also edit config. to true

 

I have a host with Godaddy

 

Warning: require(/home/content/52/10620552/html/admin5/functions.php) [function.require]: failed to open stream: No such file or directory in /home/content/52/10620552/html/admin5/index.php on line 31

 

Fatal error: require() [function.require]: Failed opening required '/home/content/52/10620552/html/admin5/functions.php' (include_path='.:/usr/local/php5_3/lib/php') in/home/content/52/10620552/html/admin5/index.php on line 31

 

Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/content/52/10620552/html/admin/themes/default/template/content.tpl'' in /home/content/52/10620552/html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/content/52/10620552/html/classes/controller/AdminController.php(1152): Smarty_Internal_TemplateBase->fetch() #1 /home/content/52/10620552/html/classes/controller/Controller.php(185): AdminControllerCore->display() #2 /home/content/52/10620552/html/classes/Dispatcher.php(348): ControllerCore->run() #3 /home/content/52/10620552/html/admin/index.php(50): DispatcherCore->dispatch() #4 {main} thrown in/home/content/52/10620552/html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127

 

My site is rochancora.com.mx

 

Thanks alot,

Alan

[karthiiiiiiiiiik]

hi can you tell me clearly where is the error i visited your website? whether u have transformed presta from development environment to production or other domain that is on to rochancora.com

[rochancora]

Hello karthik how are you, thanks for your respond , the exactly problema is that i can log on to my admin (back office)

I finish installation on www.rochancora.com.mx but i cant enter to the back office

 

I delete installation folder on the FTP and also change the name to my admin folder.

 

www.rochancora.com.mx/admin7

 

The url change to: http://rochancora.com.mx/admin7/index.php?controller=AdminLogin&token=19a9998a291562e1910f380cf6358197&redirect=AdminHome

 

And Chrome show these info

 

El sitio web ha detectado un error al recuperar la http://rochancora.com.mx/admin7/index.php?controller=AdminLogin&token=19a9998a291562e1910f380cf6358197&redirect=AdminHomehttp://rochancora.com.mx/admin7/index.php?controller=AdminLogin&token=19a9998a291562e1910f380cf6358197&redirect=AdminHome. Es posible que esta esté inactiva debido a tareas de mantenimiento o que se haya configurado de forma incorrecta.

 

Hope you can help me,

 

Thanks alot,

 

Have a nice day

Alan

[karthiiiiiiiiiik]

hi rochancora check the config.inc.php file in config folder and check for the database connection u have for ex: check the username,database name, and the password. whether u r able to access back office? reply to mail id [email protected] or at the forum i can help you to solve the problem .

[eStorePower]

Any help please.. I cannot access both the FO and BO.. I think I have accidentally overwritten some original files when I was uploading to different server using Filezilla.

 

Fatal error: Class 'Cache' not found in classes/ObjectModel.php on line 195

 

Thanks for any help..

[Herland]

Hi

 

i am also getting the same error after migrating my hosting package on both of my shops.

 

i am using Prestashop 1.4.7 and the only difference that i am aware of between the my previous hosting platform and my current hosting platform is the old one was using PHP version 5.2.x and the new one is using 5.3.20

 

Regards

 

enabeling errors showed it was an mcrypt issue. i have requested my host enable this

 

there are several threads discussing mcrypt on this forum

 

Regards

 

I have this same problem with Prestashop 1.4.7 specifically when I load the products accessories. This worked all well in the previous hosting, and after I migrated, I had this error. The client bought another hosting thinking it was the hosting issue, but the error happened again.