karthiiiiiiiiiik Posted January 22, 2013 Share Posted January 22, 2013 hi can anyone tell me how to resolve the internal server error 500? Link to comment Share on other sites More sharing options...
Yuvarajan Posted January 22, 2013 Share Posted January 22, 2013 You just informed it about your hosting provider Link to comment Share on other sites More sharing options...
tuk66 Posted January 22, 2013 Share Posted January 22, 2013 hi can anyone tell me how to resolve the internal server error 500? First, you have to enable displaying the error messages @ini_set('display_errors', 'on'); in /config/config.inc.php because 500 error is an unrecoverable error in the shop and you need more information. Link to comment Share on other sites More sharing options...
R Smithies Posted January 22, 2013 Share Posted January 22, 2013 (edited) Hi i am also getting the same error after migrating my hosting package on both of my shops. i am using Prestashop 1.4.7 and the only difference that i am aware of between the my previous hosting platform and my current hosting platform is the old one was using PHP version 5.2.x and the new one is using 5.3.20 Regards enabeling errors showed it was an mcrypt issue. i have requested my host enable this there are several threads discussing mcrypt on this forum Regards Edited January 22, 2013 by R Smithies (see edit history) Link to comment Share on other sites More sharing options...
rochancora Posted March 5, 2013 Share Posted March 5, 2013 These is my problem i try to delecte cache and also edit config. to true I have a host with Godaddy Warning: require(/home/content/52/10620552/html/admin5/functions.php) [function.require]: failed to open stream: No such file or directory in /home/content/52/10620552/html/admin5/index.php on line 31 Fatal error: require() [function.require]: Failed opening required '/home/content/52/10620552/html/admin5/functions.php' (include_path='.:/usr/local/php5_3/lib/php') in/home/content/52/10620552/html/admin5/index.php on line 31 Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/content/52/10620552/html/admin/themes/default/template/content.tpl'' in /home/content/52/10620552/html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/content/52/10620552/html/classes/controller/AdminController.php(1152): Smarty_Internal_TemplateBase->fetch() #1 /home/content/52/10620552/html/classes/controller/Controller.php(185): AdminControllerCore->display() #2 /home/content/52/10620552/html/classes/Dispatcher.php(348): ControllerCore->run() #3 /home/content/52/10620552/html/admin/index.php(50): DispatcherCore->dispatch() #4 {main} thrown in/home/content/52/10620552/html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 My site is rochancora.com.mx Thanks alot, Alan Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted March 5, 2013 Author Share Posted March 5, 2013 hi can you tell me clearly where is the error i visited your website? whether u have transformed presta from development environment to production or other domain that is on to rochancora.com Link to comment Share on other sites More sharing options...
rochancora Posted March 5, 2013 Share Posted March 5, 2013 Hello karthik how are you, thanks for your respond , the exactly problema is that i can log on to my admin (back office) I finish installation on www.rochancora.com.mx but i cant enter to the back office I delete installation folder on the FTP and also change the name to my admin folder. www.rochancora.com.mx/admin7 The url change to: http://rochancora.com.mx/admin7/index.php?controller=AdminLogin&token=19a9998a291562e1910f380cf6358197&redirect=AdminHome And Chrome show these info El sitio web ha detectado un error al recuperar la http://rochancora.com.mx/admin7/index.php?controller=AdminLogin&token=19a9998a291562e1910f380cf6358197&redirect=AdminHomehttp://rochancora.com.mx/admin7/index.php?controller=AdminLogin&token=19a9998a291562e1910f380cf6358197&redirect=AdminHome. Es posible que esta esté inactiva debido a tareas de mantenimiento o que se haya configurado de forma incorrecta. Hope you can help me, Thanks alot, Have a nice day Alan Link to comment Share on other sites More sharing options...
karthiiiiiiiiiik Posted March 6, 2013 Author Share Posted March 6, 2013 hi rochancora check the config.inc.php file in config folder and check for the database connection u have for ex: check the username,database name, and the password. whether u r able to access back office? reply to mail id [email protected] or at the forum i can help you to solve the problem . Link to comment Share on other sites More sharing options...
eStorePower Posted May 17, 2013 Share Posted May 17, 2013 Any help please.. I cannot access both the FO and BO.. I think I have accidentally overwritten some original files when I was uploading to different server using Filezilla. Fatal error: Class 'Cache' not found in classes/ObjectModel.php on line 195 Thanks for any help.. Link to comment Share on other sites More sharing options...
Herland Posted May 31, 2013 Share Posted May 31, 2013 Hi i am also getting the same error after migrating my hosting package on both of my shops. i am using Prestashop 1.4.7 and the only difference that i am aware of between the my previous hosting platform and my current hosting platform is the old one was using PHP version 5.2.x and the new one is using 5.3.20 Regards enabeling errors showed it was an mcrypt issue. i have requested my host enable this there are several threads discussing mcrypt on this forum Regards I have this same problem with Prestashop 1.4.7 specifically when I load the products accessories. This worked all well in the previous hosting, and after I migrated, I had this error. The client bought another hosting thinking it was the hosting issue, but the error happened again. Link to comment Share on other sites More sharing options...
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