configure notification mails sent when changing order status

[jena]

Hi,

 

When I change order status from "Payment received" to "Shipped" an email notification is sent to the customer. I know that I can edit this message in root/mails/language/shipped.txt, but how to configure this notification mail so that it is not sent anymore.

 

Thanks in advance for any help!

 

Regards

Jena

[El Patron]

in back office

 

orders-->statues

 

find status 'shipped', edit it and turn off Send e-mail to customer

[jena]

That helped elpatron, thank you once again.

[mecollectibles]

I use Prestashop version 1.5.6 but no emails sent. Any help?

[thx2012]

 

 

n back office

orders-->statues

find status 'shipped', edit it and turn off Send e-mail to customer 

 

I followed the instructions above and I have enabled customer notifications..

 

mail alerts module is also configured and hooked accordingly.. Customer service is able to send to customer messages and customer receives them, however when it comes to updating order status, customer does not receive.

 

Previously I was running v.1.4.4.1 with customers receiving notifications.. However, once I upgraded over to v.1.6.0.9 customer notifications stopped working.

[thx2012]

Well, now it seems that only hotmail users don't receive notifications.. At least it's not all customers.