Yossefelbaz Posted January 14, 2013 Share Posted January 14, 2013 (edited) Hi. The website is: www.dressmeupny.com The system is: PrestaShop Ver. 1.4.9.0 The problem is: Very slow of loading the shopping cart page after click on the "Check Out" button at the Cart Block. Also, very slow removing/deleting an item/product from the Shopping Cart page when click on the X icon. This happens with or without logging in. I tried to disable AJAX from the module, that caused of jumping to the Shopping Cart page with every item added to the cart... Not to mention that the problem of the speed didn't fix. Any suggestions of what might cause it? Edited January 14, 2013 by Yossefelbaz (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 Do you have a link to your site? More than likely you have a slow host. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 First, i wrote the website's address -> www.dressmeupny.com Second, i have a dedicated server account with GoDaddy. Which i find very fast and powerful. Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 Godaddys servers have being going through a ddos this weekend. Did the problem just happen? Sorry, I missed the link. Disable your shipping options and see if the page is faster, more than likely that is your hold up. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 I had this problem since the beginning but only when it was as guest, not under a logged in condition (the first problem mentioned). But the second problem has been always... I will check the shipping now. Thanks. Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 It seems to be the ups shipping that is taking the longest. Think about it this way, the way that you have the shipping set up when i click checkout, it queries the ups server. Then it queries the fedex server. Then it queries the usps server. Once it gets back with information from all of them it will show me your cart page. Its like loading 4 pages when pressing your cart page. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 I disabled all the shipping modules without any luck. I cleared the cache before checking. Still stuck... Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 Really? It loads a lot faster for me now. Here is a video of how fast it loads for me. http://screencast.com/t/Qlip2crlEHE Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 Ye, i see now... Thanks. Try please to see why i have the second problem... Removing items. Please add 2 or more different items and then remove one in the shopping cart page. Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 I am getting a bit a latency on that. Do you know if your SQL server is hosted on the same machine? Your site is never going to be as quick as it can be using godaddys sql farm. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 So.. it's all GoDaddy's fault? Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 More than likely I would guess yes. It is a server side issue and they are not a good hosting company. For most sites you are going to get better performance is your sql instance is hosted on the local machine versus another machine. I mean is that machine down the hall or across the country? Is some other site using it under heavy load? This is kind of where they get you. Most people think dedicated machine, it will all be my traffic. Which is not true with someone like godaddy. They host your database in their db farm with who knows how many other people. Plus the machines they lease are low spec to make up for that. http://www.godaddy.com/hosting/dedicated-servers.aspx?ci=9014 Look at their $200 a month server, single processor with 4 cores and 4gb memory. Now look at a reputable companies $139 server. https://order.webhostingbuzz.com/signup/plan/18176 4 processor with 4 cores and hyperthreading, which means it handles 32 processes compared to 4. Plus it is built on the xeon server architecture. In short, godaddy is a big advertiser and they do not provide realist level of service for the cost Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 I have a VPS not a real dedicated server, but it's for $35 a month... I already transferred from FatCow.... What you suggest me to do now? Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 What made you transfer from fatcow? I hate to say it, but I might consider moving somewhere else if I were you. I would contact a host and tell them your issue, and ask them if they could set you an account up for a day or two so you could see if things were faster. You wouldn't believe how many people will do things like that. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 (edited) Can you give me a list of 3 best hosting providers? All the "top 10 ..." online are marketing websites, so i don't trust it. Edited January 14, 2013 by Yossefelbaz (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 One thing I take into account that I think some people do not, is where is your target market at? Getting a host close to your target market always helps in speeding things up. For that reason it is hard to say one host is better than another. If you are selling in australia an excellent US host is not your best option if you know what I mean. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 I got you. Basically it's worldwide business, so it makes it hard to decide. But, since we are from NY and we sell here too, i think it's better to have it hosted here in the US. Link to comment Share on other sites More sharing options...
Dh42 Posted January 14, 2013 Share Posted January 14, 2013 I like webhosting buzz, they have always been good to me. They have pretty fast machines too, that is where I host my clients. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 14, 2013 Author Share Posted January 14, 2013 (edited) From experience in life i decided first to face GoDaddy support to see what they have to say. They showed me in the server's processes that when i click on Check Out it is spiking to 99% usage of the CPU and to almost 45% when removing items. Now, the process that causing it is the PHP-CGI. They said i have to check the PHP or MySQL script, because something is wrong there. Is it a BS or they can be right? Edited January 14, 2013 by Yossefelbaz (see edit history) Link to comment Share on other sites More sharing options...
yaniv14 Posted January 14, 2013 Share Posted January 14, 2013 I am very satisfy with linode vps (www.linode.com). they have a nice plan for $39.95 Link to comment Share on other sites More sharing options...
tannerS Posted January 14, 2013 Share Posted January 14, 2013 I've been with Godaddy for years and I guess I need to change very soon since the service is getting worse. For the last three days I've had issues with very slow db access. Can't tolerate it with a growing site anymore. They are not cheap either. Link to comment Share on other sites More sharing options...
clayton29657 Posted January 14, 2013 Share Posted January 14, 2013 Hey guys just a little input. There was many host over the weekend that got hit with ddos attacks and I for one was part of this and my site went down for a half hour. after many emails with my host they finally got my site back to normal. DH42 is correct and he knows a lot about this stuff and I can assure you he knows what he's talking about. I for one wouldn't use godaddy they are to over rated. Good luck and just so you know i am looking for a good vps host still Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 17, 2013 Author Share Posted January 17, 2013 Hi. I have setup and tested the server couple of times. GoDaddy has very good servers, the only issue with them is the help when you are not paying for managing your server... You need to understand and do everything by yourself completely. Now, i am still having the same problem, and i will explain: When adding new item to the cart and clicking checkout it is very slow. The Net tab in FireBug (Firefox addon) showing times for Get quick-order between 15s - 20s. Now, if you'll just go outside the cart page and won't add any new item you'll get times between 1s - 4s when clicking checkout again. Something make it work slow when the info is updating with new item... This is something in the script i'm sure. Mainly because it's an AJAX process... Any suggestions? Link to comment Share on other sites More sharing options...
Dh42 Posted January 17, 2013 Share Posted January 17, 2013 What carriers are you using? Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 17, 2013 Author Share Posted January 17, 2013 FedEX, UPS and USPS. We also trying to get DHL later. Just to clarify, even after removing all the carriers (disabling the module) i am getting 12s. Link to comment Share on other sites More sharing options...
Dh42 Posted January 17, 2013 Share Posted January 17, 2013 Disable them, turn on the debugging console and post a link. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 17, 2013 Author Share Posted January 17, 2013 (edited) OK, so i attached the lines of the files. If there is need to post all the page i will see how to do it... (it's long with all the variables) ** Sorry, this one is with the carriers enabled. I will disable again and will post debug file. debug.txt Edited January 17, 2013 by Yossefelbaz (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted January 17, 2013 Share Posted January 17, 2013 A link to the site and the debug window on.... Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 17, 2013 Author Share Posted January 17, 2013 This file attached is with the carriers disabled. the debug is on and the website is www.dressmeupny.com debug.txt Link to comment Share on other sites More sharing options...
Dh42 Posted January 17, 2013 Share Posted January 17, 2013 I still feel like the problem is your host. Do you know how to dump your sql db? I can set you up a test account on my server for a day or two if you want to try the site on another server. Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 17, 2013 Author Share Posted January 17, 2013 Yes, i can do it... Thanks. So i will need to copy the ftp folder and the DB... Link to comment Share on other sites More sharing options...
Dh42 Posted January 17, 2013 Share Posted January 17, 2013 Right, let me set something up and I will pm it to you. 1 Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 17, 2013 Author Share Posted January 17, 2013 Ok, thank you so much. Link to comment Share on other sites More sharing options...
Bill Dalton Posted January 17, 2013 Share Posted January 17, 2013 The only slow down I see is when something new is added to the cart and then it seems to be the quick-order module that slows down. It seems to reload a ton of js everytime something new is added to the cart. So my question is do you get this delay when not using the "quick-order" module? Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 18, 2013 Author Share Posted January 18, 2013 I am not using any quick order module... This is the SEO Friendly URL page name for the one age checkout... If the one page checkout is disabled so it's running much faster. Link to comment Share on other sites More sharing options...
Bill Dalton Posted January 18, 2013 Share Posted January 18, 2013 (edited) It's not a module? Your one page is not like my standard one page check out. To get what you have you must replace the standard one page check out. I like the way your checkout looks, but it needs to work as well. If it doesn't work, you can't really use it. Slow checkout will kill sales. Edited January 18, 2013 by Bill Dalton (see edit history) Link to comment Share on other sites More sharing options...
Yossefelbaz Posted January 18, 2013 Author Share Posted January 18, 2013 Thanks, I did some changes with CSS and jQuery. In fact, i changed the whole template. But it's the regular one page checkout. The last change was to have the subject separated and hidden. This way i am planning to build a AJAX script to load the carriers and the account check after the page loads. This will keep customers even if there is delay like now. But, i hope things will be resolved and i will have it fast as it should be. Link to comment Share on other sites More sharing options...
spirits999 Posted March 6, 2013 Share Posted March 6, 2013 We have been facing the same problem. Can you tell us if this is resolved? If yes, how? Link to comment Share on other sites More sharing options...
benjamin utterback Posted March 6, 2013 Share Posted March 6, 2013 Hi Spirits999, you would need to provide a URL for us to test it. Also, are you on a GoDaddy server? More details would be appreciated. Link to comment Share on other sites More sharing options...
writingjobs Posted March 7, 2013 Share Posted March 7, 2013 Yes,as i seeing very much slow loading ,removing items as much improvement as seen on these pages.. Link to comment Share on other sites More sharing options...
spirits999 Posted March 7, 2013 Share Posted March 7, 2013 Hey Benjamin, Appreciate your reply. Yes we are on a GOdaddy with a 4GH plan. Link to comment Share on other sites More sharing options...
spirits999 Posted March 7, 2013 Share Posted March 7, 2013 The url is rationhut dot com Link to comment Share on other sites More sharing options...
spirits999 Posted March 7, 2013 Share Posted March 7, 2013 Possible to remove what? Link to comment Share on other sites More sharing options...
swankiat Posted July 21, 2015 Share Posted July 21, 2015 To whom encounter the same problem: Slow ajax response when checkout or add / remove items, I have solved this problem. The cause of this problem is, it will execute modules that hook to "cart" when you try to do the above mentioned actions. and one of my module (affinity items) will be hooked. However this module has internal error and cause the response so slow. So when I uninstall this module, everything runs smoothly! Cheers~ Link to comment Share on other sites More sharing options...
ivanson7 Posted December 10, 2015 Share Posted December 10, 2015 Hi, i have the same problem. Anyone have a solution for this problem? regards Link to comment Share on other sites More sharing options...
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