zollgut Posted January 3, 2013 Share Posted January 3, 2013 Sorry if this should be in a different area of the forum, I did not see any suitable categories. I've purchased the following module (developed by Prestashop): http://addons.prestashop.com/en/payments-gateways-prestashop-modules/1733-rbs-worldpay.html I was told before purchasing that it is compatible with the client's version (1.2.3.0), but having uninstalled the package and uploaded to the /modules directory, there is no sign of it in the backoffice, not under the payments tab, or under the modules tab. Can anyone please help? Any suggestions or assistance is much appreciated! Thanks in advance Link to comment Share on other sites More sharing options...
zollgut Posted January 4, 2013 Author Share Posted January 4, 2013 Can anyone help? Link to comment Share on other sites More sharing options...
rubenvincenten Posted January 4, 2013 Share Posted January 4, 2013 The module lists itself as compatible with PrestaShop v1.3.0.1 - v1.5.2.0. WHo told you it was compatible with PS 1.2? Link to comment Share on other sites More sharing options...
zollgut Posted January 4, 2013 Author Share Posted January 4, 2013 Prestashop did when I emailed them about it Link to comment Share on other sites More sharing options...
zollgut Posted January 4, 2013 Author Share Posted January 4, 2013 Since they confirmed that is was fully compatible the client has signed up with Worldpay, and we have purchased the module with plan to use that. If we had been told beforehand that it was not compatible we could have gone down a different route and chose a different payment gateway. I would appreciate if a member of Prestashop can offer some assistance in regards to this issue as it is something they should address directly. Is it a compatibility issue? If not is there some sort of installation guide you can offer please as clearly the usual way of installing the module does not seem to work? As a paid module (and quite an expensive one at that), I would expect some sort of support on this without needing to purchase an additional support plan. Thanks Link to comment Share on other sites More sharing options...
Dh42 Posted January 4, 2013 Share Posted January 4, 2013 Have you tried contacting the support on the addons store? Also you might try calling too, they are open right now. Link to comment Share on other sites More sharing options...
zollgut Posted January 4, 2013 Author Share Posted January 4, 2013 Thanks for the reply Dh42. I've already emailed them but no reply yet. I also called twice but each time was asked to either post here in the forum, or to buy a paid support plan in order for them to help, so it's very frustrating. I will try emailing again too. Link to comment Share on other sites More sharing options...
rubenvincenten Posted January 4, 2013 Share Posted January 4, 2013 Have you checked if the module directory is correct? Sometimes when you unzip a file it extracts the module in a subdir. You should have at least the file modules/<nameofmodule>/<nameofmodule>.php It might be that you uploaded as modules/<nameofmodule>_v1.0/<nameofmodule>/<nameofmodule>.php or something. In other words, each module has a php file with the same basename as the module folder name.. 1 Link to comment Share on other sites More sharing options...
Dh42 Posted January 4, 2013 Share Posted January 4, 2013 I will forward this post on to someone I think might be able to help. Link to comment Share on other sites More sharing options...
zollgut Posted January 4, 2013 Author Share Posted January 4, 2013 Thanks for the reply rubenvincenten, your comment has actually helped a lot! As it turns out the extractable files provided by Prestashop are not actually pre-zipped into a folder the way the usual modules are.. so I had to create a folder in the modules directory for it. Not knowing that both folder and filename need to be exactly the same I named it 'rbsworldpay' instead of 'worldpay'. So I now see the module in the back office, many thanks for your help, I hope all the rest goes smoothly! 1 Link to comment Share on other sites More sharing options...
rubenvincenten Posted January 4, 2013 Share Posted January 4, 2013 As it turns out the extractable files provided by Prestashop are not actually pre-zipped into a folder the way the usual modules are.. so I had to create a folder in the modules directory for it.Haha, I'm glad this worked. This is a known problem when installing modifications/modules that are compressed, and not just for prestashop Link to comment Share on other sites More sharing options...
Porpoise Posted March 21, 2013 Share Posted March 21, 2013 (edited) I too discovered this cock-up on the part of the module packers (keep it consistent please guys!) On the next step - there doesn't seem to be any hote as to what the return URL should be. I'm surmising that it should be: sitename/modules/worldpay/validation.php ?!??!! Great documentations - as ever Edited March 21, 2013 by Porpoise (see edit history) Link to comment Share on other sites More sharing options...
Porpoise Posted March 21, 2013 Share Posted March 21, 2013 Well, it seems to be working up to the point where it's supposed to re-direct to "order-confirmation.php" but it never quite gets there - it just hangs (although the transaction does complete and the order is generated). This is the same issue I'm getting with the payment by cheque module. The Bank Wire module seems to make it OK, so I don't get what the issue is here. Whatever it is, we need to get it fixed pronto. Link to comment Share on other sites More sharing options...
Porpoise Posted March 22, 2013 Share Posted March 22, 2013 During further thought on this... Do I recall correctly, something to do with "URL too long" issues somewhere on this forum? Link to comment Share on other sites More sharing options...
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