[tutorial] fixing "no carriers" issue in order process

[vekia]

I've noticed that many of forum members have got problems with "no carriers" message when they want to select carrier (shipping method) in order process. I decided to write simple tutorial about that.

So, the tutorial is available here: fixing "no carriers" issue in prestashop

 

if you've got any other problems with "no carriers" issue feel free to write here, I will help you to solve your problems

[mathsolutions]

doesn't work with prestashop 1.5.3.1

[devilfunk]

same problem with me

[vekia]

try to create new carrier in shipping section. It helps to resolve issue. And remember that you must use correct customer address!

 

for example, if you shop working only in Germany, the customer bust be from germany, not france - as default.

[devilfunk]

mine is resolved thanks

[vekia]

I forgot to wrote about it in tutorial, so i will update this papper Thank you for information that it working

 

 

I wish you all the best (and incredible HUGE income hehe) with prestashop software!

[devilfunk]

@Vekia your welcome. i have some other issues also which i cant resolve and started topic but didnt got any reply yet. currently i am using other ECommerce software since 4 years but someone suggested me prestashop so i am testing it.

 

i am still facing problem in payment method, products position. till now.

[vekia]

I'm reading forum and writing replies I replied to you in other topic that you made a seconds ago.

Ok, let's back to other topic because we make little offtopic here

 

This topic is about fixing "no carriers" issue in prestashop

and if someone still got problems, the answer is above: http://www.prestashop.com/forums/index.php?/topic/212972-tutorial-fixing-no-carriers-issue-in-order-process/page__view__findpost__p__1057825

[mathsolutions]

Even creating a new carrier, the problem persist for me with prestashop 1.5.3.1 while it works in 1.5.2.0.

[vekia]

customer address is correct?

[mathsolutions]

yes, the address is right. It works in ps 1.5.2.0, but after the upgrade it doesn't work anymore. The cart shows only the total of selected products, shipping is 0. And during check out, it shows the message "no carrier....". I've noticed, looking into the db, that if i modify a carrier, it adds a new record instead of updating the existing one.

Edited January 7, 2013 by mathsolutions (see edit history)

[zbyszekz10]

I have this problem but for selected customers (few from hundreds).

Usually everything works fine, but for some I can't create any order for anything.

What can be a reason?

[vekia]

maybe the issue is related to your customers address definitons ? maybe they used countries which arent available in your store?

[zbyszekz10]

Thanks for replay.

Country and address data was fine

Customer was not assigned to any customer group, even default!

So question, how to find all other customers not belonged to default group? How it can hapend?

[Timerider]

I finally solved this by making sure that the Warehouse contained the carrier:

1. Product must contain the carrier and be in the respective warehouse.

2. Carrier must have the countries enabled.

3. Countries must be enabled.

4. Warehouse must contain the carrier you need.

Happy selling!

[chaosicq]

Really struggling with no carrier available to customers, the odd one works and that is it, have done all the localisation settings, product sizes and weights, shipping preferences and tried adding carriers, would the uk county pack fix the issue?. do not want to buy it and have same issue

Edited July 20, 2020 by chaosicq (see edit history)