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Shipping Carriers asking French Questions - how to fix?


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I have set up a shop without code modifications and with the standard theme. When I place an order and it asks me to select a courier Prestashop gives me the options but has an extra entry box that says:

Afin d'ameliorer les conditions de livraison, veuillez renseigner votre numero de mobile

Numero de telephone mobile:

 

Asking for a phone number. This even though my default language is English and even though the address registered already has a phone number. I've looked everywhere in the backoffice I can think of to fix this.

 

Please can someone help on this.

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This sounds awfully familiar...

I had a problem where a customer got Spanish explanations from the Moneybookers module, or rather from Moneybookers themselves.

I cannot recall exactly where the problem was, but I think it had to do with a mixup of ISO codes for languages/countries.

I could be mistaken, but I've had a couple of problems with Sweden getting ISO code sv, which is the ISO code for Swedish, not Sweden. Or was it the other way around...

 

/Mats

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Sorry, slight newbie. I assumed because this was the 1.5 section it was obvious but I guess its not specific. I am using 1.5.2

I looked in translations but everything is set to English. Any help would be appreciated.

 

Am I supposed to edit a file?

 

so what version of 1.5? There are several.

so anyway...lets continue the 20 questions

 

I searched for the string in a 1.5.2 native system with default theme...

 

was not found

 

do you have the capability to search your files for a string?

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Thanks, that last hint helped. When I first started I installed the TNT shipping module because I wanted to use TNT, but I found out the module only works with the French TNT site and the Front End is only in French as far as I could tell. It appears that having that module installed adds the french request for a phone number on all other shipping carriers/modules even when not using TNT. I uninstalled it and the question is no longer there.

 

Out of interest if I did want to do a text search in my files on the server without having to download all the files to my local PC is there a good way to do that? I have access to my server's cpanel.

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Thanks, that last hint helped. When I first started I installed the TNT shipping module because I wanted to use TNT, but I found out the module only works with the French TNT site and the Front End is only in French as far as I could tell. It appears that having that module installed adds the french request for a phone number on all other shipping carriers/modules even when not using TNT. I uninstalled it and the question is no longer there.

 

Out of interest if I did want to do a text search in my files on the server without having to download all the files to my local PC is there a good way to do that? I have access to my server's cpanel.

 

there might be something in your hosting panel...depends on what it is...if you host allows ssh...then you can use linux commands...

 

it's nice to have a copy of your remote site on your local...just for such things...doesn't really need to be up to date...

 

good luck in your business

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