Emails are not being sent

[nuacco]

I have a Prestashop installation of 1.5.2 and no emails are being sent out - registration, forgot password, orders, etc

 

I am using PHP mail, and the test e-mail is being delivered

 

i have tried all possible things:

- checked that email addresses are correct wherever possible

- have tried suggestions with Swift.php, Message.php, etc

- checked tables in the database

- checked that i have alerts module switched on

 

please help, really desperate here

 

PS.the curious thing is that a version of 1.5.1 of prestashop of another webshop ON THE SAME SERVER works fine and delicers emails just fine (i have compared all settings..)

[El Patron]

are you using a language other than English? typically emails fail because there are no 'that language' translations for them....you can check this in localization-->translations-->emails...and then select the language...

[nuacco]

i am using spanish, yes. together with english.

 

and that i have checked before as well.. says 0 translations missing, and looks like all the files do exist in /es folders in /mails and in modules/name_of_module/mails/es/

[El Patron]

so much for the easy solution.

 

since your test email works...I have no more guesses...

 

one more thing you could try...get a clean copy of mail alerts...uninstall and delete the one on your 1.5.2...then re-install...little more work would be to compare your existing mail alerts code with your 1.5.0 code...see if there is any difference...

 

suerte

[nuacco]

i will try that..

i believe that registration and password emails should be arriving even without email alerts and they dont.. maybe my database is corrupted..

at this point i dont mind doing everything anew) just moving the theme and putting up the products, since they are quite few anyway..

 

and thnx! at least someone)

[El Patron]

you could also check your mail server...but since test emails work...well uh..stumped

[benjamin utterback]

Hello nuacco, I suggest to make a test domain with a new clean database and install a new version of PS 1.5.2 and see if you still have the problem. Since you only have a few number of products. Maybe a new installation will do the trick. Funny stuff can happen sometimes with files being downloaded and installed.

[nuacco]

it does work like this, so i will have to do all from the beginning

[benjamin utterback]

Hi nuacco, okay, did you test your E-mails before you started adding products and such? Was it working and then suddenly stopped working?

[nuacco]

no i didnt. i have been with this installation on and off for two months, since i have several projects at the same time, and now that i come to think about it, i dont remember any emails coming from the start.

whereas with a "neighbouring" presta installation, i have always received all emails both as a merchant and as a customer

but since i am new to prestashop, at that time, i didnt pay attention.

Edited December 14, 2012 by nuacco (see edit history)

[benjamin utterback]

Okay, I understand. Yes, it can be hard to keep up with several projects. If the time it takes you to add the new products again is less than the time you will take to figure it out and try and fix it, I would do another install to save time. Unless you really want to research into the issue to find out what caused it etc.