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[tdr170]

So my issue is getting answers on the forge, I have had an issue with 1.5 taxes since 1.5.1 and have had a bug about tax setup since Aug 27th the was assigned, then seemingly ignored.

 

I have emailed the assignee with no return, I have posted several times to see if that would draw attention it didn't.

 

I even cloned it to see if that might grab someones attention it did not.

 

However in the mean time all sorts of other minor bugs reported assigned and fixed.

 

For myself I can not use PS 1.5 for a live shop until the taxes are corrected and if they are not I will have no choice but to search out other eCommerce solutions.

 

The problem is that the way it is now if you need to charge county surtax there is no way to enter the zip codes except with ranges, ranges in Florida do not work because some zips are used in more then 1 county and have different surtax rates.

If you enter the counties with a zip range and a zip falls in more then one range anyone with that zip will be charged surtax for both counties.

 

The only solution is to enter the county with one zip, enter the county with the next zip, enter the county with the next zip and so on.

This would take weeks with 67 counties and 100s and 100s of zips.

 

In 1.4 you could enter the county and all the zips, and if a zip was already used you would get a warning that this zip is already in use, so you could just move past that zip or see where you had used it and move if you wanted.

 

 

Here is the post for more of an explanation.

http://forge.prestashop.com/browse/PSCFV-3757

and the clone:

http://forge.prestashop.com/browse/PSCFV-6091

 

Frustrated thanks for listening - LOL

[Online Office USA]

They clearly are not. I couldn't agree with you more. I live in fear that at any stroke of a key there will be some sort of new aggrevating challenge to face. It is well past the whole "oh it's still in development" and "what do you want for a free program?" rhetoric.

 

You are no newbie...I have seen many posts etc by you so you are not some random passerby who thought they would give PS a try...nor am I and yet here we are struggling with this thing. Ridiculous isn't even close to the right term...

[tdr170]

Not by any means am I still a newbie I answer way more questions then I ask and help as many people as I possibly can.

 

I am hoping the powers that be will see this post and give my bug/issue a little attention or at the very least tell me they will not change this part of the program so I can look for another way of resolving.

 

I had another issue with product comparison and was told that it would not be fixed because they would have to change the whole process, but at least they responded.

http://forge.prestashop.com/browse/PSCFV-5678

[Ulisses Ramos]

Good luck with reports on Forge. I made several about CSV import problems 3 months ago... and no one cares.

The priority is not to repair major issues.

The priority is to keep the number of issues reported low. So if you create an issue about an translation error or say that "About" is written as "Abot", those issues will be solved in a hurry.

 

In their view.. they solved 20 bugs today.. even if they are the most ridiculous ones. If a bug takes a week to repair.. it gets postponed.

I had bugs assigned about CSV Import issues.. and after a month .. they just unassigned them and moved on.

[mohsart]

Not arguing about your problems with 1.5, but regarding how/which bugs are fixed.

Also not about the specific bugs, but a general remark for those not accustomed with software developement.

 

Any company in the computer software development business will know about this dilema, all bugs cannot be fixed NOW.

And the crew of developers is usually too small and the more experienced ones usually too few (and having a bigger crew/everybody at top notch is ineffective in most cases)

 

Having small bugs fixed fast and bigger ones remaning unassigned seems quite normal. You simply cannot assign all forces on the major bugs or nothing will happen for a too long time, and the less experienced developers will more or less be sitting rolling their thumbs.

 

My experience is that 1.5 isn't buggier than previous major versions (but then i haven't used the new functionalities, eg multistore).

 

/Mats

[tdr170]

I agree but in the case of taxes anyone wanting to properly apply taxes to their site in the US when living in a destination state can not use 1.5 without weeks of typing.

While you could enter a county and 1 zip then that county and the next zip, this would be weeks of typing for what used to take 1 day.

There are 67 counties in Florida and 100's of zip codes you do the math, 1.5 took a step back in the tax area.

In France where this software is actually produced there is one tax VAT so the current system would be fine not here in the US.

 

My bug report on the taxes was assigned then just ignored I hope this is not Prestashop at its best.

 

I also reported a translation bug in the BO, when hovering on Duplicate in product list it would say bad sql query, this is not possible as its just a hover so I spent days waiting for a response while in the mean time looking for the answer myself.

It turned out that the translation file was wrong and had Bad SQL query where it should have had duplicate.

I fixed this myself, reported my fix on the bug then got a response that yes the translation file was wrong.

 

I agree 1.5 is no buggier then previous versions just some programming errors that need to be corrected as in the tax area.

 

 

I actually like 1.5 to bad I can't use it, 1.5 is useless without the ability to add counties and zips in a way that makes since.

Edited December 14, 2012 by tdr170 (see edit history)

[Online Office USA]

Not by any means am I still a newbie I answer way more questions then I ask and help as many people as I possibly can.

 

I am hoping the powers that be will see this post and give my bug/issue a little attention or at the very least tell me they will not change this part of the program so I can look for another way of resolving.

 

I had another issue with product comparison and was told that it would not be fixed because they would have to change the whole process, but at least they responded.

http://forge.prestas...owse/PSCFV-5678

Not by any means am I still a newbie I answer way more questions then I ask and help as many people as I possibly can.

 

I am hoping the powers that be will see this post and give my bug/issue a little attention or at the very least tell me they will not change this part of the program so I can look for another way of resolving.

 

I had another issue with product comparison and was told that it would not be fixed because they would have to change the whole process, but at least they responded.

http://forge.prestas...owse/PSCFV-5678

 

not sure what your comparison issue was or is, but I had one and found that there was a syntax error on line 30 of product-compare.tpl

var min_item = '{l s='Please select at least one product' js=1}'; I changed to:

 

var min_item = "{l s='Please select at least one product' js=1}"; and have no more issues...hope that helps

[tdr170]

not sure what your comparison issue was or is, but I had one and found that there was a syntax error on line 30 of product-compare.tpl

var min_item = '{l s='Please select at least one product' js=1}'; I changed to:

 

var min_item = "{l s='Please select at least one product' js=1}"; and have no more issues...hope that helps

 

 

Not it try changing compare # to 5 products and see what happens.

If you look at the bug report you will see that here I also posted a workaround/fix.

[Online Office USA]

Not it try changing compare # to 5 products and see what happens.

If you look at the bug report you will see that here I also posted a workaround/fix.

 

sorry...didn't even look at the report

 

fortunately I "currently" am not experiencing any difficulties with the number of items...knocking all the wood I can see!

[Dh42]

I don't think your problem is anywhere as simple as you think the fix is. I would be hard pressed to think that many other e-commerce applications offer it, especially free ones. Here is a solution to your problem though, http://www.avalara.com/e-commerce/prestashop

[tdr170]

I don't think your problem is anywhere as simple as you think the fix is. I would be hard pressed to think that many other e-commerce applications offer it, especially free ones. Here is a solution to your problem though, http://www.avalara.c...erce/prestashop

 

Wrong, 1.4 taxes were easy to set up and work perfecly, in 1.5 they changed the tax layout removed counties and made it next to impossible to set tax up for county surtax.

All they need to change is the zip input area, need to be able to enter zips one by one adding to the list for each county.

You can not use a range because some zips are in several counties with different surtax rates.

If you take the time to look at me bug report you will see that I have offered several solutions or ideas with no feedback.

 

Wow, they changed my title with no explanation or comment.

Edited December 14, 2012 by tdr170 (see edit history)

[Ulisses Ramos]

Yes.. they are now censoring posts. One of mine was changed and closed. You cannot criticize prestashop. Don´t say bad things about the "great leader".

 

This is becoming North Korea.

[Dh42]

I cannot speak for why it was taken out, but I can tell you basing taxes on county or city is not reliable way of charging taxes. I am guessing in your current shop you have taxes turned on for FL, make an order input the address for a fl address, but for state select Alabama. Use a FL zip code. The order will be charged without tax. The main a letter filled out with the same information, it will make it to the address in FL, even though the state says AL.

 

With the frequency of tax rate changes and new cities being added, it would seem like it would be a full time job for one person to keep the tax rates working right.

[tdr170]

This is how taxes are applied industry wide and the only system we have, The only way it would be better is if there was a system for checking that zip matches state.

You can enter Alabama but enter a Florida zip you would be charged surtax but not state tax, if you entered Forida but an Alabama zip you would be charged State tax but not surtax.

I'm not saying it's perfect but it works as long as the customer knows their own address.

Cities being added are irrelevant because they would be added to a county, there have been no counties added or changed in Florida for as long as I can remember.

Tax rates on a State or county basis have not changed in years and do not change often if ever so just a one time job.

 

I see that you are in Tennessee and that state also is a destination state meaning that items shipped from your store must have tax applied based on point of delivery.

So for you to have an online store and charge tax correctly this should concern you.

[tdr170]

One more thing I don't want anyone to think I'm complaining just to complain, check my stats, I have been here 1 year have 129 likes and a 4 star excellent rating was 5 stars but after the change in the forum it went to four and has never changed regardless of how many likes I get.

 

I have never had an issue that was not resolved by the forum or the forge until now.

 

Its just this one issue that seems to not be getting any attention from the Prestashop team.

 

I also help and answer as many questions as I can here on the forum and will continue to do so until the time comes that the software no longer meets my needs. ( I hope that does not happen)

[benjamin utterback]

Yes.. they are now censoring posts. One of mine was changed and closed. You cannot criticize prestashop. Don´t say bad things about the "great leader".

 

This is becoming North Korea.

 

Hi Ulisses Ramos,

 

I have sent you a private message regarding why your post was changed. I first invite you to read the forum rules, if you haven't already. http://www.prestasho...stions-for-use/

 

Because you used offensive language, instead of deleting your whole post, I simply edited it to remove the nasty content. As for the reason why I changed the title off the topic. It is because the topic was not related to the post, it was not an appropriate title. It is better fit to be inside the message. That is also mentioned in the rules as well. So please, be careful next time.

 

 

 

One more thing I don't want anyone to think I'm complaining just to complain,

 

Tod, you don't have to worry about that. We are trying our best to make the best possible solution. It is something that you and I have talked about together and unfortunately I was not able to get this issue taken care of. Thank you for all your support you give people on the forum. We appreciate it so much.

[Dh42]

Tdr,

Tennessee is origin based, so it is not a problem, but I don't have any e-commerce stores either. The plugin I sent you will work for charging taxes correctly for you.

 

I think what you don't realize is taxes are not based on county, or zipcode, or state. Most of the time they work like this, there is a base state tax, then there is a county tax, then there is a city tax. Using just a county setup will put in you breach of city taxes. So in the laws eyes, it is just as illegal.

[tdr170]

That is incorrect there is no city tax in Florida and taxes are based on Florida state sales tax plus any county surtax.

 

Please do not try and say what I do not realize as I am a business owner and have a vast amount of experience in taxes and how they are applied and collected.

 

I can only assume since you do not have any eCommerce site that you can not speak of this subject from experience just opinion.

 

Your state is a destination state not an origin state as you believe.

 

 

 

 

Everything you need to know aboutTennessee state sales and use tax

 

 

What is the sales tax rate in Tennessee?

 

Click for larger image

The Tennessee sales tax rate is currently 7%. In Tennessee, each county, city and special district can add sales taxes on top of the state rate.

Taxes in Tennessee are destination-based, meaning the sales tax rate is based, or determined from, the destination location an item is shipped to. This complicates business for retailers who need to have the exact and up-to-date sales tax rate for every shipment they make.

To see a full breakout of sales tax rates in TN by state, county, city and special district, use our easy Tennessee sales tax calculator. After putting in any ZIP code, you can enter a retail price to calculate sales tax totals.

Edited December 14, 2012 by tdr170 (see edit history)

[tdr170]

Nothing Yet, twiddle twiddle!

[Dh42]

Oh, and on the Tennessee tax point. We don't collect sales taxes currently on internet purchases if the online retailer does not have a retail store front. http://www.nashvillescene.com/pitw/archives/2012/04/25/amazons-tennessee-customers-will-probably-get-right-on-paying-this-tax Amazon got this passed for us.

 

Still, I know this is not ideal, but it would constitute a major change in the software, so I would not expect it soon. Use the plugin I posted earlier, that is what plugins do, extend what the stock software cannot.

[tdr170]

I am not sure what you are reading but that is not what I read, It states that Amazon customers must pay tax on purchases at Amazon and customers were unaware of this because Amazon was not collecting tax.

If you read further they expect you the consumer to fill out the necessary forms and pay the states sales tax yourself or your a law breaker..

No where in this article does it state that Amazon got any laws changed or passed that do not require an internet site to collect tax with or without an actual store.

And Im not going to pay for something that the version I am currently using does, I will just not upgrade.

 

 

(copied from the article)

 

Haslam spokesman David Smith said consumers have been required to pay "consumer use" tax to the Tennessee Department of Revenue when making an online purchase from any retailer that does not collect sales tax.

 

Think about that. You may consider yourself a law-abiding citizen. But if you've purchased even one thing from Amazon and failed to pay this tax, you are a lawbreaker.

[Dh42]

Read it again, the CUSTOMERS have to pay the tax. Amazon is not collecting the tax. The liability for the tax is shifted to the customers. It is a local thing to me, but I kept up with it well. In every state if you buy something online, you have to make sure the tax is paid no matter what.

 

Amazon is not collecting tax, companies without a store front in Tennessee do not have to collect tax.

 

Read this article, it does not go into all of the intricacies of the law, but it outlines it http://www.bizjournals.com/nashville/news/2011/10/06/haslam-seals-amazon-deal-in-tennessee.html?page=all

[tdr170]

You read it again according to the article customers purchasing products from Amazon are required to pay sales tax on all products purchased from Amazon because Amazon does not collect the taxes not because they do not have to pay taxes on online purchases.

Furthermore no where in any of the articles does it state that online retailers are exempt from collecting tax and Amazon is trying to move around collecting tax through legislation or requiring customers to pay the tax themselves.

Amazon negotiated a deal with Tennessee not to collect tax based on bringing in hundreds of jobs this does not effect any other companies doing business online in Tennessee.

You can read this any way you wish all I know is what the law states and it states you must collect tax based on point of delivery whether online or in a retail store.

Call your Tennessee Dept. Of revenue and you will see.

 

 

(copied from article)

Haslam’s announcement confirmed what the Nashville Business Journal first reported Thursday morning: that Amazon would not collect sales taxes for two years while it attempts to get the federal government to pass legislation addressing collections nationwide. If Congress doesn’t pass a law requiring all online retailers to collect sales taxes nationwide, Amazon would begin doing so in Tennessee in 2014, Haslam said.

[bryanblue]

any solution to this whole surtax thing? i am still waiting for it.

[benjamin utterback]

any solution to this whole surtax thing? i am still waiting for it.

 

Quote from http://www.prestashop.com/blog/en/answers-to-your-questions-about-prestashop-1-6/

 

"We are aware of the important work to be done on taxes in PrestaShop. Many patches will be made with 1.6 although much remains to be done. We expect a very important update on taxes in the coming months but we encourage you to migrate without waiting on 1.6 for now to enjoy the first corrections."