tomlacroix Posted December 10, 2012 Share Posted December 10, 2012 (edited) Hi, when I proceed to payment on my website www.iphonesia.fr, after payment when I came back to my shop, after have accepted payment, an issue appear : "Error occured, Merci de vous reférer aux logs : PayPal response: CHECKOUTSTATUS -> PaymentActionCompleted TIMESTAMP -> 2012-12-08T22:35:15Z EMAIL -> [email protected] PAYERID -> 6E5PYX5CHP6N6 PAYERSTATUS -> verified FIRSTNAME -> Thomas LASTNAME -> Lacroix COUNTRYCODE -> FR SHIPTONAME -> Thomas Lacroix SHIPTOSTREET -> 5 Rue St Hermentaire SHIPTOCITY -> Marseille SHIPTOZIP -> 13008 SHIPTOCOUNTRYCODE -> FR SHIPTOCOUNTRYNAME -> France ADDRESSSTATUS -> Unconfirmed CURRENCYCODE -> EUR AMT -> 1.01 ITEMAMT -> 0.01 SHIPPINGAMT -> 1.00 HANDLINGAMT -> 0.00 TAXAMT -> 0.00 INSURANCEAMT -> 0.00 SHIPDISCAMT -> 0.00 L_NAME0 -> Divers L_NUMBER0 -> 201 L_QTY0 -> 1 L_TAXAMT0 -> 0.00 L_AMT0 -> 0.01 L_DESC0 -> ... L_ITEMWEIGHTVALUE0 -> 0.00000 L_ITEMLENGTHVALUE0 -> 0.00000 L_ITEMWIDTHVALUE0 -> 0.00000 L_ITEMHEIGHTVALUE0 -> 0.00000 PAYMENTREQUEST_0_CURRENCYCODE -> EUR PAYMENTREQUEST_0_AMT -> 1.01 PAYMENTREQUEST_0_ITEMAMT -> 0.01 PAYMENTREQUEST_0_SHIPPINGAMT -> 1.00 PAYMENTREQUEST_0_HANDLINGAMT -> 0.00 PAYMENTREQUEST_0_TAXAMT -> 0.00 PAYMENTREQUEST_0_INSURANCEAMT -> 0.00 PAYMENTREQUEST_0_SHIPDISCAMT -> 0.00 PAYMENTREQUEST_0_TRANSACTIONID -> 2B4648015B651205G PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED -> false PAYMENTREQUEST_0_SHIPTONAME -> Thomas Lacroix PAYMENTREQUEST_0_SHIPTOSTREET -> 5 Rue St Hermentaire PAYMENTREQUEST_0_SHIPTOCITY -> Marseille PAYMENTREQUEST_0_SHIPTOZIP -> 13008 PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE -> FR PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME -> France PAYMENTREQUEST_0_ADDRESSSTATUS -> Unconfirmed L_PAYMENTREQUEST_0_NAME0 -> Divers L_PAYMENTREQUEST_0_NUMBER0 -> 201 L_PAYMENTREQUEST_0_QTY0 -> 1 L_PAYMENTREQUEST_0_TAXAMT0 -> 0.00 L_PAYMENTREQUEST_0_AMT0 -> 0.01 L_PAYMENTREQUEST_0_DESC0 -> ... L_PAYMENTREQUEST_0_ITEMWEIGHTVALUE0 -> 0.00000 L_PAYMENTREQUEST_0_ITEMLENGTHVALUE0 -> 0.00000 L_PAYMENTREQUEST_0_ITEMWIDTHVALUE0 -> 0.00000 L_PAYMENTREQUEST_0_ITEMHEIGHTVALUE0 -> 0.00000 PAYMENTREQUESTINFO_0_TRANSACTIONID -> 2B4648015B651205G PAYMENTREQUESTINFO_0_ERRORCODE -> 0 Cart changed since the last checkout express, please make a new Paypal checkout payment Sorry for my bad vocabulary in english, I'm french. So if somebody knows the issue, please tell me... Thank you Edited December 11, 2012 by tomlacroix (see edit history) Link to comment Share on other sites More sharing options...
tomerg3 Posted December 10, 2012 Share Posted December 10, 2012 What version of PS, what version of paypal? What do you see in the order page in the backoffice, usually there will be an error in red, possibly amounts do not match, or maybe no products showing in the order Link to comment Share on other sites More sharing options...
tomlacroix Posted December 10, 2012 Author Share Posted December 10, 2012 Prestashop 1.5.2 and PayPal 3.4 ... No error in back office... I don't really know what happened, but I found same topics as mine, and nobody know. That's really strange. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 10, 2012 Share Posted December 10, 2012 What makes you think there was an error? Link to comment Share on other sites More sharing options...
tomlacroix Posted December 11, 2012 Author Share Posted December 11, 2012 I think the issue comes from PayPal module... Link to comment Share on other sites More sharing options...
tomlacroix Posted December 11, 2012 Author Share Posted December 11, 2012 You told me why I think it's an issue ? Because it was writen "Error occured" I have sent an email to PayPal, PayPal prestashop, and to developpers of the module but no answer. I have searched on the web to try to find Answers to my issue but everyone who have the same issue didn't find solution... (Sorry for my bad vocabulary in English, I'm FR). Thanks. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 11, 2012 Share Posted December 11, 2012 Where did you see error occurred? Can you post screen shots of the order page in the back office? Link to comment Share on other sites More sharing options...
tomlacroix Posted December 11, 2012 Author Share Posted December 11, 2012 Hi. http://www.noelshack.com/2012-50-1355238017-erroroccured.png Link to comment Share on other sites More sharing options...
tomerg3 Posted December 11, 2012 Share Posted December 11, 2012 That's not the backoffice, nor is it a complete screenshot. Link to comment Share on other sites More sharing options...
tomlacroix Posted December 11, 2012 Author Share Posted December 11, 2012 Oh, sorry. But The back office didn't tell me it was an issue. It was writen only on logs and at the payment. Link to comment Share on other sites More sharing options...
tomlacroix Posted December 11, 2012 Author Share Posted December 11, 2012 Hi, I have solved the issue, it was just the module "SoColissimo" who makes this issue, so I uninstalled this module. Now it works. Thank you. Link to comment Share on other sites More sharing options...
duby2008 Posted May 29, 2013 Share Posted May 29, 2013 Hi, I have solved the issue, it was just the module "SoColissimo" who makes this issue, so I uninstalled this module. Now it works. Thank you. Good morning, tomlacroix, gives the same "warning" to the back, but it's funny with Paypal merchant account specifically with another account paypal does not happen. Can you tell me what is the module you mention and can not find it under that name, or send a screenshot?. Thank you. Link to comment Share on other sites More sharing options...
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