dibs223 Posted December 8, 2012 Share Posted December 8, 2012 Im having problem when I click on the image url buttton my screen its just white! im not getting anything showing up on the screen! It was fine yestreday but today Im getting nothing at all on the screen! Ive tried all browsers! hope you can help me out 1 Link to comment Share on other sites More sharing options...
dibs223 Posted December 9, 2012 Author Share Posted December 9, 2012 Im having problem when I click on the image url buttton my screen its just white! im not getting anything showing up on the screen! It was fine yestreday but today Im getting nothing at all on the screen! Ive tried all browsers! hope you can help me out is there anything i can do to fix this or another way to add images? Link to comment Share on other sites More sharing options...
dibs223 Posted December 9, 2012 Author Share Posted December 9, 2012 Just had a look in ie and its saying its a HTTP 500 Internal Server Error how can i fix this please help my site dead now :-( 3 years work gone :-( now Ive looked at permissions and i think they are all 755 but not 100% sure on this! Link to comment Share on other sites More sharing options...
Guest Posted December 9, 2012 Share Posted December 9, 2012 Have you made any changes at all to the site over the last few days / weeks? Upgraded perhaps? If you have done nothing the try clearing out all your chaches (on you computer and on the site) If it is still problematic it may well be an issue with your host - contct them to see if they are having any problems If you have made some changes then you will need to guide us and tell us versions of prestashop, what changes you have made, did you make backups etc Link to comment Share on other sites More sharing options...
dibs223 Posted December 9, 2012 Author Share Posted December 9, 2012 (edited) Thanks haylau for the help! ive not made any changes as i can think of apart from Force compile. How can I clear the chaches on prestashop? The version of prestashop im using is 1.4.6.2 not made any backups :-( been working too hard on it and left it too late :-( Im trying to think of any changes ive made and can't think of any apart from the above and the .htaccess file. Is there anything i need to ask my host provider? thanks again for getting too me :-) really need the help on this one! Edited December 9, 2012 by Didszzz (see edit history) Link to comment Share on other sites More sharing options...
barajaj Posted December 9, 2012 Share Posted December 9, 2012 Hello, I am having the exact problem. Please help! I can see nothing but a blank screen. I have already had 2 calls from customers complaining. I don't even have a back office. What can I do to fix this? This also started yesterday. Link to comment Share on other sites More sharing options...
Guest Posted December 9, 2012 Share Posted December 9, 2012 Thanks haylau for the help! ive not made any changes as i can think of apart from Force compile. How can I clear the chaches on prestashop? The version of prestashop im using is 1.4.6.2 not made any backups :-( been working too hard on it and left it too late :-( Im trying to think of any changes ive made and can't think of any apart from the above and the .htaccess file. Is there anything i need to ask my host provider? thanks again for getting too me :-) really need the help on this one! hi not sure we are getting all the information here. That dialgue box is in the back office yes? When you are trying to embed an image into a product description? How has that affected all your 3 years work. All ot would do is prevent you from adding an image to that product descrption More details required. Please tell us exactly what you are trying to do, where you are doing it. is it affecting your front office (Shop) etc Link to comment Share on other sites More sharing options...
dibs223 Posted December 9, 2012 Author Share Posted December 9, 2012 its ok now i think! Ive just disabled the last two products i added as i addeed images to these and it seems to have made the text editor work again. How can this be? is it related to image size, image file name, image extenstions? im using png files and jpg at a size of 150x150 Link to comment Share on other sites More sharing options...
dibs223 Posted December 10, 2012 Author Share Posted December 10, 2012 (edited) Its come back again now! blank screen :-( any clues whats going on here? im using opera! one sec it works the next it dosent its doing the same with the comments module too! one min the correct pictures go to Fb the next they dont! Could this be anything to do with catch in prestashop or url re write? Edited December 10, 2012 by Didszzz (see edit history) Link to comment Share on other sites More sharing options...
dibs223 Posted December 10, 2012 Author Share Posted December 10, 2012 Ive just removed the optimization option in tools/generators and re created a .htaccess file. This has got it working again as you will see in the images ive uploaded for you to see! hope this helps others! :-) Link to comment Share on other sites More sharing options...
dibs223 Posted December 10, 2012 Author Share Posted December 10, 2012 Ive just removed the optimization option in tools/generators and re created a .htaccess file. This has got it working again as you will see in the images ive uploaded for you to see! hope this helps others! :-) Link to comment Share on other sites More sharing options...
dibs223 Posted December 10, 2012 Author Share Posted December 10, 2012 Trouble is now im getting this showing up in my products :-( so Im stuck now as everything is working ok! facebook comments and img url. seems that im having problems with the correct .htaccess settings. plz help Link to comment Share on other sites More sharing options...
dibs223 Posted December 10, 2012 Author Share Posted December 10, 2012 Trouble is now im getting this showing up in my products :-( so Im stuck now as everything is working ok! facebook comments and img url. seems that im having problems with the correct .htaccess settings. plz help Link to comment Share on other sites More sharing options...
dibs223 Posted December 10, 2012 Author Share Posted December 10, 2012 site not working at all now :-( Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 Does anyone know if there is a script error? I have already contacted my web host and it's not a problem on their end. I am still having a blank screen, just white. There is no back office or anything. Please help. Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 10, 2012 Share Posted December 10, 2012 Hello barajaj, there are many reasons why a blank page occurs. It is difficult for us to provide support on the forum without more information. 1 Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 What information do you need? Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 10, 2012 Share Posted December 10, 2012 Did you or somebody else do any changes to the website that could have caused this. Normally websites do not display a blank screen randomly. Have you turned on Error reporting? What is the URL of your website and what version of PrestaShop are you using? Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 My domain name is http://wheretemptationsbegin.com My back office is http://wheretemptationsbegin.com/admin89 I can't see anything on either site. I don't have a back office to fix anything. Please let me know what I can do. Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 10, 2012 Share Posted December 10, 2012 What version of PrestaShop are you using? Have you turned on Error Reporting in your /config/config.inc.php line 29 "Display Errors On" When was the last time you had your website working and what was the last thing that you had changed before the website went blank? Do you have a backup ready? 1 Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 (edited) I updated to prestashop 1.4.9 from 1.4.6.2 and everything went well. Then I updated to 1.5.2 and I tried to purchase an item and it was giving free shipping and Paypal had been removed and so had my carrier. So I reverted to 1.4.9 and when It was finished it was "successful" but as I refreshed the page it was just blank. So I thought I would give it some time. A day went by and nothing. I started to get worries yesterday, on Sunday, but I knew there was nothing I could do on the weekend. Anyway, there is no way I can fix anything since I don't have a back office. What can I do? Edited December 10, 2012 by barajaj (see edit history) Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 I updated to prestashop 1.4.9 from 1.4.6 and everything went well. Then I updated to 1.5.2 and I tried to purchase an item and it was giving free shipping and Paypal had been removed and so had my carrier. So I reverted to 1.4.9 and when It was finished it was "successful" but as I refreshed the page it was just blank. So I thought I would give it some time. A day went by and nothing. I started to get worries yesterday, on Sunday, but I knew there was nothing I could do on the weekend. Anyway, there is no way I can fix anything since I don't have a back office. What can I do? Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 The last time my site was working properly was Saturday, December 8. The last thing I did was the 1-click upgrade from 1.4.6 to 1.4.9 and then to 1.5.2 but since that version was missing some of my major modules like payment and shipping I reverted to 1.4.9 Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 No I don't have a backup ready but how would this help? I can't even see my back office. Link to comment Share on other sites More sharing options...
Guest Posted December 10, 2012 Share Posted December 10, 2012 Your site link seems to be disp[laying the Magento logo? How does that fit in? Can you ask your host if they can restore the site to an earlier date? Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 yeah, i wanted to Start over with Magento after this happened Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 10, 2012 Share Posted December 10, 2012 Hello, did you did you revert back to 1.4.9 from the updated 1.5.2 version? Using the rollback feature? Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 I managed to get into a new script. It seems I have to start all over. This is ridiculous! I can't believe all my work is gone, just like that. Utterback, Yes I did revert back using the rollback feature. Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 10, 2012 Share Posted December 10, 2012 Hello barajaj, thank you for this information. It is strange that all your data was seemingly lost, but you could just use your backup that you created before you upgraded to another version. That way you can be for certain that no matter what happens, you still have your important data and files/settings/orders/customers. If you have a working and confirmed backup of your database tables and PrestaShop files, you can be sure that you won't lose anything. Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 (edited) Haylau, I submitted a ticket to my host asking if he can do anything to fix this, thank you for your suggestion. Edited December 10, 2012 by barajaj (see edit history) Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 (edited) How/Where do I import a backup file into my office? The autoupgrade seems to have done these backups. How can I retrieve them? Edited December 10, 2012 by barajaj (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 10, 2012 Share Posted December 10, 2012 Hello barajaj, do you have your mySQL backup and PrestaShop files backup from right before you upgraded? Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 (edited) No, but I do have an earlier update of the prestashop files. I was under the impression that the 1-click upgrade did a backup for the files. Edited December 10, 2012 by barajaj (see edit history) Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 ok, now there seems to be an error. It displays a 404 error the first file is displayed when http://www.wheretemptationsbegin.com is entered in the address bar the second file only seems to show up under http://www.wheretemptationsbegin.com/ecommerce/index.php Link to comment Share on other sites More sharing options...
sebkos Posted December 10, 2012 Share Posted December 10, 2012 Hi barajaj, what's your situation now? Are you going to downgrade and want to use backup? 1 Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 Yes I would like to try anything that works, I would like to get my customers and my orders back, even for a brief period until I create a new store or something. Link to comment Share on other sites More sharing options...
sebkos Posted December 10, 2012 Share Posted December 10, 2012 at this moment it looks like there are not all needed directories and files on your server Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 ok, now there seems to be an error. It displays a 404 error the first file is displayed when http://www.wheretemptationsbegin.com is entered in the address bar the second file only seems to show up under http://www.wheretemp...merce/index.php I am not sure what directories I need but this is what my page shows. I have contacted my web host and unfortunately the only do backups of the day prior. I would like to get rid of prestashop as soon as I can fix this problem. Sebkos, Thank you for your help. Link to comment Share on other sites More sharing options...
sebkos Posted December 10, 2012 Share Posted December 10, 2012 but where presta is installed: in root directory or ecommerce? If it should be in root directory I can't see for example index.php or theme directory. Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 (edited) I am not sure where it was installed before this whole mess. I recently downloaded it to ecommerce, but have already deleted the application from there. Here is a screenshot of the cpanel. Edited December 10, 2012 by barajaj (see edit history) Link to comment Share on other sites More sharing options...
sebkos Posted December 10, 2012 Share Posted December 10, 2012 admin89 directory should be also inside ecommerce and rest of files (look at clear installation) wow, something starts to work BO is back! 1 Link to comment Share on other sites More sharing options...
Guest Posted December 10, 2012 Share Posted December 10, 2012 The backup files created by the autoupgrade are in the Admin>autoupgrade>backup folder Link to comment Share on other sites More sharing options...
barajaj Posted December 10, 2012 Share Posted December 10, 2012 I really don't know what happened, but thank you VERY much for reading through my comments. Link to comment Share on other sites More sharing options...
sebkos Posted December 10, 2012 Share Posted December 10, 2012 well, I can see you are on right way for security reason change "admin89" directory name 1 Link to comment Share on other sites More sharing options...
dibs223 Posted December 15, 2012 Author Share Posted December 15, 2012 (edited) Still need a fix for this img url missing. So far ive fig its related to the .htaccess file every time i add the this code to it suPHP_ConfigPath /home/?????/public_html <Files php.ini> order allow,deny deny from all </Files> the text editor stops working. Can anyone please help me out ive been in contact with host who say the code is correct and that somthing prestashop as added is causing the promble. Edited December 15, 2012 by Didszzz (see edit history) Link to comment Share on other sites More sharing options...
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