Paypal Error code 3005

[richard2011]

For the past week my customers have been getting an error code 3005 when using paypal. My site is running on prestashop Version 1.4 and has the latest paypal 3.4 installed with the backward compatability also running. The site ran fine for 6 month with paypal.

 

Does anyone have a fix for this as my other site using the same set up is running ok.

 

I have looked on the web and there are reports of error code 3005 in 2010.

 

This is not great timing 3 weeks before Christmas

 

Any help appreciated

 

Richard

[iYann]

I do have the same problem since more than a week. Running 1.5.2.0, Paypal 3.4

 

Paypal says the code means it sees the transaction as a zero$, null transaction.

However it is not the case.

I am having a terrible time getting support from paypal developers

 

Did you find any solutions or clues yet ?

Edited December 12, 2012 by iYann (see edit history)

[iYann]

Solved for me (1.5.2.0, Paypal 3.4, error code 3005):

I had a few inactive country codes CA (Canada). 1.5 does not accept duplicates. Therefore I had renamed the active one to CAN. Paypal must have not liked.

Went in database to remove unused IDs in ps_country, and renamed country code canada "CA". Now works !

Hope that helps

[richard2011]

Thanks for the advice but I have not changed any country codes.

 

Got a reply from paypal though

 

"Thank you for contacting Merchant Technical Support.

 

3005 means that your cart is passing a $0.00 amount to PayPal for processing. We are unable to process a payments a $0.00 amount. Please contact your shopping cart to see why it is not sending a positive amount to us for processing. "

 

Which seems strange as when you get taken to paypal payment the amount to pay is shown on the paypal site. I get the impression from other posts on the web that paypal does not no how to fix this error.

 

I am now looking at other payment gateways for this site.