straybulletcustoms Posted December 2, 2012 Share Posted December 2, 2012 I can't install Prestashop, it goes as far as Step 2 but when I clicked 'Next' it just returns to Step 1 starting over. I have absolutely no errors at the moment, the "can open external urls" & "Is PHP register global option off" were red X'd but I fixed the code accordingly so now every thing in the list is green checked but it still won't go past Step 2. I added a new MySQL database and uploaded Prestashop using Filezilla to my FTP which is hosted through iPage.com any ideas??? Link to comment Share on other sites More sharing options...
tdr170 Posted December 2, 2012 Share Posted December 2, 2012 What version a PHP.ini are you using 5.2 or 5.3. At one time I had swithed to 5.3 and had the same issue I returned to 5.2 and the install proceeded. I also am on Ipage. Link to comment Share on other sites More sharing options...
straybulletcustoms Posted December 2, 2012 Author Share Posted December 2, 2012 What version a PHP.ini are you using 5.2 or 5.3. At one time I had swithed to 5.3 and had the same issue I returned to 5.2 and the install proceeded. I also am on Ipage. It's on 5.3 right now, whenever I switch to 5.2 it shows only those 2 errors again (because I haven't added the changes to that version) and it still won't continue past Step 2. Link to comment Share on other sites More sharing options...
tdr170 Posted December 3, 2012 Share Posted December 3, 2012 Try configuring the 5.2 version then try the install again. Link to comment Share on other sites More sharing options...
straybulletcustoms Posted December 3, 2012 Author Share Posted December 3, 2012 (edited) Try configuring the 5.2 version then try the install again. just did, still not working. i'm going to delete it and reupload it. pretty bummed on deleting and reuploading 7500 some-odd files again.... 0_o Edited December 3, 2012 by straybulletcustoms (see edit history) Link to comment Share on other sites More sharing options...
straybulletcustoms Posted December 3, 2012 Author Share Posted December 3, 2012 *double post* I really need help. I don't want to have to go to Magento or Opencart, I would like to use Prestashop, but it isn't working! I re-uploaded Prestashop to my FTP and now it's giving me an Internal Service Error and won't fully load Step 1. Help!!! Any information you might need to know: Windows 7 Firefox browser (wouldn't work in Chrome either) Prestashop 1.5.2 iPage.com for hosting Filezilla for uploading Unzipped the Prestashop folder and uploaded it to it's own Prestashop folder on my FTP created a new MySQL database checked both 5.3 and 5.2 PHP both 5.3 and 5.2 had "can open external url" and "Is PHP register global option off", but i made the proper changes to fix those errors, upon last verification, all items were green checked. it takes a good hour to upload the contents (7,500 files) of the Prestashop folder via Filezilla, so i'm not looking forward to continuous problems with this stuff. but i'm willing to give a few more tries before I abandon this place and move on to opencart or something. please help!! Link to comment Share on other sites More sharing options...
tdr170 Posted December 3, 2012 Share Posted December 3, 2012 If you will PM me FTP log in details I will have a look, I have 1.4.7, 1.4.9, 1.5.2 all loaded on Ipage with no issues. I may also need access to your control panel to check your PHP.ini settings. I am sure this can be figured out. 1 Link to comment Share on other sites More sharing options...
ninostar Posted December 4, 2012 Share Posted December 4, 2012 Same here... I just can't get over page two, although I get message "Your configuration is valid, click next to continue!"... everything is green and ready to go, but I can't proceed with install... Link to comment Share on other sites More sharing options...
tdr170 Posted December 4, 2012 Share Posted December 4, 2012 (edited) This is an issue with your PHP.ini file and sessions, look for the variable session.save_path, will look like code below, you need to enter a path to your cgi-bin tmp file similar to below. Or call your host and have them set this correctly for you, I fixed straybulletcustoms with this last night. (the yourdomain does not include the .com) ; where MODE is the octal representation of the mode. Note that this ; does not overwrite the process's umask. session.save_path = /home/users/web/b1447/ipg.yourdomain/cgi-bin/tmp Edited December 4, 2012 by tdr170 (see edit history) 2 Link to comment Share on other sites More sharing options...
ninostar Posted December 5, 2012 Share Posted December 5, 2012 Thanks, this helped... problem solved. Got message from my server admin: "Permission of session directory /var/lib/php/session/ is corrected." Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 5, 2012 Share Posted December 5, 2012 Thank you Todd for helping. I will go ahead and mark this thread as solved. Thanks for choosing PrestaShop! Link to comment Share on other sites More sharing options...
dsimms Posted December 16, 2012 Share Posted December 16, 2012 I am not sure why anyone would want to upload 7,500 files... upload your zip to cgi-bin then use file manager to unpack. then in file manager copy files to appropriate area.... Either take an hour to upload 7500 files or take 5 min or so using the above method... *double post* I really need help. I don't want to have to go to Magento or Opencart, I would like to use Prestashop, but it isn't working! I re-uploaded Prestashop to my FTP and now it's giving me an Internal Service Error and won't fully load Step 1. Help!!! Any information you might need to know: Windows 7 Firefox browser (wouldn't work in Chrome either) Prestashop 1.5.2 iPage.com for hosting Filezilla for uploading Unzipped the Prestashop folder and uploaded it to it's own Prestashop folder on my FTP created a new MySQL database checked both 5.3 and 5.2 PHP both 5.3 and 5.2 had "can open external url" and "Is PHP register global option off", but i made the proper changes to fix those errors, upon last verification, all items were green checked. it takes a good hour to upload the contents (7,500 files) of the Prestashop folder via Filezilla, so i'm not looking forward to continuous problems with this stuff. but i'm willing to give a few more tries before I abandon this place and move on to opencart or something. please help!! Link to comment Share on other sites More sharing options...
techfirestudio Posted March 7, 2013 Share Posted March 7, 2013 This is an issue with your PHP.ini file and sessions, look for the variable session.save_path, will look like code below, you need to enter a path to your cgi-bin tmp file similar to below. Or call your host and have them set this correctly for you, I fixed straybulletcustoms with this last night. (the yourdomain does not include the .com) ; where MODE is the octal representation of the mode. Note that this ; does not overwrite the process's umask. session.save_path = /home/users/web/b1447/ipg.yourdomain/cgi-bin/tmp Thank you so much! I was having this problem trying to install 1.5.3. Works perfectly now, only wish I had found this before I spent 6hrs trying everything under the sun! As a note for others, in your php.ini file the "/home/users/web/b1447/ipg.yourdomain" part of the solution trd170 posted will be different for every user. Not just the yourdomain, with iPage you can find the entire address just above php.ini editor. Just append "/cgi-bin/tmp" to the end. 1 Link to comment Share on other sites More sharing options...
Gear Up Tactical Supply Posted April 13, 2013 Share Posted April 13, 2013 This is an issue with your PHP.ini file and sessions, look for the variable session.save_path, will look like code below, you need to enter a path to your cgi-bin tmp file similar to below. Or call your host and have them set this correctly for you, I fixed straybulletcustoms with this last night. (the yourdomain does not include the .com) ; where MODE is the octal representation of the mode. Note that this ; does not overwrite the process's umask. session.save_path = /home/users/web/b1447/ipg.yourdomain/cgi-bin/tmp I can't find the PHP.ini file does that mean i got lost in upload? only file i have thats similar is PHP.js Link to comment Share on other sites More sharing options...
tdr170 Posted April 14, 2013 Share Posted April 14, 2013 I can't find the PHP.ini file does that mean i got lost in upload? only file i have thats similar is PHP.js No the PHP.ini filr is on the server side usually available in your host control panel. If you can not find it call your host and ask them to set this for you and ask if the file is available for editing by you. Link to comment Share on other sites More sharing options...
Musicainstrumentstore Posted April 16, 2013 Share Posted April 16, 2013 Im using PrestaShop 1.5.3.1. When I edit the product I click the save button or save&stay button after that show page not available 404. Please help me to resolve this. Link to comment Share on other sites More sharing options...
delroyp Posted May 29, 2013 Share Posted May 29, 2013 what should be in the php.ini file? all content Link to comment Share on other sites More sharing options...
Bassbase Posted May 31, 2013 Share Posted May 31, 2013 (edited) Thanks for the information! Just what i needed. Edited May 31, 2013 by Bassbase (see edit history) Link to comment Share on other sites More sharing options...
PascalVG Posted August 24, 2013 Share Posted August 24, 2013 Someone else had the same problem. His was solved by re-adding the tmp folder which was deleted: http://www.prestashop.com/forums/index.php?/topic/269295-solved-doesnt-pass-license-agreement-fresh-install/page__view__findpost__p__1350633 My 2 cents, pascal Link to comment Share on other sites More sharing options...
agustin.allera Posted December 30, 2014 Share Posted December 30, 2014 Hello, i have the same problem in guadalupenatural.com.ar I talked with my hosting to do the session path thing but i have still this problem and i have no errors What could it be? Regards! Link to comment Share on other sites More sharing options...
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