Error message on order confirmation page after paypal

[trekker00]

Hi all,

 

I really do hope someone can help me.

I have Prestashop 1.5.2.0 and the latest Paypal module.

 

If I dont use the cart to buy, but directly the Paypal checkout, (i mean, if i simply click on paypal icon and complete without being redirected to my site)all works fine.

 

If I use the ordinary or the checkout express procedure all is fine while im on paypal, but when Im redirected to my site to confirm order i get, on my page, this error message:

Error occurred:

 

 

Si prega di fare riferimento ai log:

1. PayPal response:
   
2. CHECKOUTSTATUS -> PaymentActionNotInitiated
   
3. TIMESTAMP -> 2012-12-01T11:44:52Z
   
4. EMAIL -> [email protected]
   
5. PAYERID -> MM4Y2YSSWZJUE
   
6. PAYERSTATUS -> unverified
   
7. FIRSTNAME -> Carlo
   
8. LASTNAME -> Rocca
   
9. COUNTRYCODE -> IT
   
10. SHIPTONAME -> Carlo Rocca
    
11. SHIPTOSTREET -> Via Balestrazzi 21/ 16
    
12. SHIPTOCITY -> Genova
    
13. SHIPTOSTATE -> Genova
    
14. SHIPTOZIP -> 16135
    
15. SHIPTOCOUNTRYCODE -> IT
    
16. SHIPTOCOUNTRYNAME -> Italy
    
17. ADDRESSSTATUS -> Unconfirmed
    
18. CURRENCYCODE -> EUR
    
19. AMT -> 0.03
    
20. ITEMAMT -> 0.03
    
21. SHIPPINGAMT -> 0.00
    
22. HANDLINGAMT -> 0.00
    
23. TAXAMT -> 0.00
    
24. INSURANCEAMT -> 0.00
    
25. SHIPDISCAMT -> 0.00
    
26. L_NAME0 -> Test
    
27. L_NUMBER0 -> 8
    
28. L_QTY0 -> 1
    
29. L_TAXAMT0 -> 0.00
    
30. L_AMT0 -> 0.03
    
31. L_DESC0 -> testetsttttttt...
    
32. L_ITEMWEIGHTVALUE0 -> 0.00000
    
33. L_ITEMLENGTHVALUE0 -> 0.00000
    
34. L_ITEMWIDTHVALUE0 -> 0.00000
    
35. L_ITEMHEIGHTVALUE0 -> 0.00000
    
36. PAYMENTREQUEST_0_CURRENCYCODE -> EUR
    
37. PAYMENTREQUEST_0_AMT -> 0.03
    
38. PAYMENTREQUEST_0_ITEMAMT -> 0.03
    
39. PAYMENTREQUEST_0_SHIPPINGAMT -> 0.00
    
40. PAYMENTREQUEST_0_HANDLINGAMT -> 0.00
    
41. PAYMENTREQUEST_0_TAXAMT -> 0.00
    
42. PAYMENTREQUEST_0_INSURANCEAMT -> 0.00
    
43. PAYMENTREQUEST_0_SHIPDISCAMT -> 0.00
    
44. PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED -> false
    
45. PAYMENTREQUEST_0_SHIPTONAME -> Carlo Rocca
    
46. PAYMENTREQUEST_0_SHIPTOSTREET -> Via Balestrazzi 21/ 16
    
47. PAYMENTREQUEST_0_SHIPTOCITY -> Genova
    
48. PAYMENTREQUEST_0_SHIPTOSTATE -> Genova
    
49. PAYMENTREQUEST_0_SHIPTOZIP -> 16135
    
50. PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE -> IT
    
51. PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME -> Italy
    
52. PAYMENTREQUEST_0_ADDRESSSTATUS -> Unconfirmed
    
53. L_PAYMENTREQUEST_0_NAME0 -> Test
    
54. L_PAYMENTREQUEST_0_NUMBER0 -> 8
    
55. L_PAYMENTREQUEST_0_QTY0 -> 1
    
56. L_PAYMENTREQUEST_0_TAXAMT0 -> 0.00
    
57. L_PAYMENTREQUEST_0_AMT0 -> 0.03
    
58. L_PAYMENTREQUEST_0_DESC0 -> testetsttttttt...
    
59. L_PAYMENTREQUEST_0_ITEMWEIGHTVALUE0 -> 0.00000
    
60. L_PAYMENTREQUEST_0_ITEMLENGTHVALUE0 -> 0.00000
    
61. L_PAYMENTREQUEST_0_ITEMWIDTHVALUE0 -> 0.00000
    
62. L_PAYMENTREQUEST_0_ITEMHEIGHTVALUE0 -> 0.00000
    
63. PAYMENTREQUESTINFO_0_ERRORCODE -> 0
    
64. Cannot update existing cart
    

 

Can some one really kind help me?????

I have to change something in the submit.php file?

 

thanks and ciao from Italy

[sebow13]

I have the same problem. When I click confirm on my paypal site last step of the process(to confirm payment) I get Error occurred message back on my shop website? don't know what to do. Please help.

[trekker00]

yes sebow13, just the same as me, anyone can help us???

[appliances]

Couple things you guys can do that worked for me is that have someone else on their computer go through the order process with their credit card. PayPal picks up the IP address and if the checkout name is associated with the PayPal account it will not go through. This is the problem I was having. Another thing is that if PayPal blocks orders very frequently and is very strict when it comes to the checkout process.

[sebow13]

Hi,

 

Still no luck can't do anything. I have tried from different computer different paypal account and had the same problem. Can someone help?

Edited December 7, 2012 by sebow13 (see edit history)

[Kaja]

Unfortunately I have the same problem after installation of prestashop 1.5.2 (paypal 3.4).

I tried to back to 1.5.1 but noting have changed.

I contacted Paypal - they asked me to write to prestashop.

I'm waiting for the answer.

Is there anybody who can help us, please?

[Kaja]

I think that for me it was :

Preferences - SEO & URLs

domain name and SSl domain wasn't the same

Edited December 7, 2012 by Kaja (see edit history)

[tomlacroix]

Hi.

 

I have the same issue, but for me everything completed, and I received orders.

Only the empty white page and if reload page -> the same issue like yours.

 

I have sent an email to Paypal, and to developpers of the module Paypal 3.4

 

I run on PS 1.5.2 & Paypal 3.4

 

I'm waiting for their answer, If they give me the solution, I'll post on your forum.

 

Good luck to you.

 

Tomlacroix

[nuacco]

have the same problem

1. PayPal response:
   
2. CHECKOUTSTATUS -> PaymentActionNotInitiated
   

Versión : 3.4 presta 1.5.2

Edited December 12, 2012 by nuacco (see edit history)

[cfelipe76]

I think that for me it was :

Preferences - SEO & URLs

domain name and SSl domain wasn't the same

That's the right answer! Changing the ssl domain solves my problem too.

Version: 3.4 Presta 1.5.2

[TheMissingNTLDR]

I think that for me it was :

Preferences - SEO & URLs

domain name and SSl domain wasn't the same

 

You saved my day Kaja... Thanks for this. I had the same problem and now it works after your suggestion!!!

[verbalinsurection]

Hi,

I have the same problem on 1.5.3 and Paypal 3.4.1. (after a migration from older version).

The domain and SSL domain is the same but still have the

• PAYMENTREQUESTINFO_0_ERRORCODE -> 0
  
• Cannot update existing cart
  

In the same way, I have another error when I confirm my cart and arrive at the shipping step (the shipping is free) :

- (not sur for the exact error message, is in french) Error on updating cart

I think this two error is linked

 

Any idea ?

 

Thanks

Edited January 2, 2013 by verbalinsurection (see edit history)

[verbalinsurection]

More informations :

In deug mode the "Error on updating cart" error :

Warning: PDO::query() [function.PDO-query]: SQLSTATE[HY093]: Invalid parameter number: mixed named and positional parameters in classes/db/DbPDO.php on line 80

 

Seems to be with the free shipping on update cart. In fact, all the time when I navigate on the shop with one item in cart, I have "Free shipping !" in cart. When I validate the ship free in validation cart, it appear 0.00 € in place of the Free shipping string. After this, all refresh or navigate on shop generate warning :

Warning: Invalid argument supplied for foreach() in classes/Cart.php on line 2340

Or line 2403

[DNRas]

Did you find a solution to this problem?

[verbalinsurection]

Found this, solve for me :

./modules/paypal/api/paypalconnect.php

@curl_setopt($ch, CURLOPT_VERBOSE, true);

to

@curl_setopt($ch, CURLOPT_VERBOSE, false);