leejsmith Posted November 25, 2012 Share Posted November 25, 2012 (edited) I have worked on my site for a few weeks but friday while adding a new product I found it would not accept the 3rd image, I thought nothing of it at the time until yesterday when I wanted to change the subcategories and update the top horizontal menu to reflect the changes. When I delete or add anything to the top menu in the back office they are just forgotten and I get no error. After a bit more checking I found lots of other things do not change like enable store for example. I have checked folder permissions and database access are all ok. I also restored the database to one from a few days ago and this did not help so it makes me think it's not database related. I did notice this error in the logs [09-Nov-2012 19:33:35 UTC] PHP Warning: is_dir() [<a href='function.is-dir'>function.is-dir</a>]: open_basedir restriction in effect. File(/) is not within the allowed path(s): (/home/:/usr/lib/php/:/usr/local/lib/php/:/usr/share/php/:/tmp:/usr/local/apache/htdocs/) in /home/e15deep/public_html/prestashop/config/config.inc.php on line 52 [12-Nov-2012 13:53:56 UTC] PHP Fatal error: Class 'ToolsCore' not found in /home/e15deep/public_html/prestashop/classes/Tools.php on line 3 I dont know if this has anything to do with the problem but it would make sense if there was a problem with php / forms posting my changes. http://www.shop.deepbeatlab.co.uk prestashop 1.4.8.2 with free black and white theme. I used 1.4.8.2 because I use a mp3 module that did not work with any version higher. Edited November 25, 2012 by leejsmith (see edit history) Link to comment Share on other sites More sharing options...
shacker Posted December 2, 2012 Share Posted December 2, 2012 try to update to ps 1.4.9 Link to comment Share on other sites More sharing options...
Guest Posted January 23, 2013 Share Posted January 23, 2013 I have worked on my site for a few weeks but friday while adding a new product I found it would not accept the 3rd image, I thought nothing of it at the time until yesterday when I wanted to change the subcategories and update the top horizontal menu to reflect the changes. When I delete or add anything to the top menu in the back office they are just forgotten and I get no error. After a bit more checking I found lots of other things do not change like enable store for example. I have checked folder permissions and database access are all ok. I also restored the database to one from a few days ago and this did not help so it makes me think it's not database related. I did notice this error in the logs [09-Nov-2012 19:33:35 UTC] PHP Warning: is_dir() [<a href='function.is-dir'>function.is-dir</a>]: open_basedir restriction in effect. File(/) is not within the allowed path(s): (/home/:/usr/lib/php/:/usr/local/lib/php/:/usr/share/php/:/tmp:/usr/local/apache/htdocs/) in /home/e15deep/public_html/prestashop/config/config.inc.php on line 52 [12-Nov-2012 13:53:56 UTC] PHP Fatal error: Class 'ToolsCore' not found in /home/e15deep/public_html/prestashop/classes/Tools.php on line 3 I dont know if this has anything to do with the problem but it would make sense if there was a problem with php / forms posting my changes. http://www.shop.deepbeatlab.co.uk prestashop 1.4.8.2 with free black and white theme. I used 1.4.8.2 because I use a mp3 module that did not work with any version higher. Did you get sorted? I have a very similar issue Link to comment Share on other sites More sharing options...
tomerg3 Posted January 23, 2013 Share Posted January 23, 2013 If you use the caching system (bottom of the performance tab), try to disable it. Link to comment Share on other sites More sharing options...
leejsmith Posted January 23, 2013 Author Share Posted January 23, 2013 It was a problem with my host and just resolved it's self over night. Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 23, 2013 Share Posted January 23, 2013 Hello leejsmith, how are you sure that it was a problem with your host? Were you able to speak with them? Link to comment Share on other sites More sharing options...
Guest Posted January 23, 2013 Share Posted January 23, 2013 If you use the caching system (bottom of the performance tab), try to disable it. Not using Cache, managed to turn it on, then off and no effect. I am not getting an errors in the log. There are very few places in the back office that will now save. Link to comment Share on other sites More sharing options...
Guest Posted January 23, 2013 Share Posted January 23, 2013 Are preferences for things like force compile module configurations one step / 5 step order where are the saved in the tables or to disk? Saving to table seems to work becuase orders can be taken, and statuses changed etc, could it be they are require save to disk? All fodlers are 755 and files are 644 Link to comment Share on other sites More sharing options...
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