Estafado al comprar un modulo de prestashop

[rferrero]

Hola,

 

Me gustaría avisar a la gente que no compre en la tienda http://shop.prestalia.it/, compré un módulo de paypal con comisión, pagué por transferencia bancaria la cantidad de 39.99€, resulta que me piden 18€ más porque su banco le ha cobrado comisión, hablé con mi banco y me dice que la comisión se la ha cobrado su banco y que debe asumirla el, parece ser que la cuenta bancaría está en un paraíso fiscal.

 

Al final se ha quedado con el dinero y no da señales de vida, la gente que está detrás de esta web es [email protected].

 

El módulo

http://shop.prestalia.it/it/sistemi-di-pagamento/63-paypal-free-prestashop-15.html

 

No recomiendo para nada esta web

 

Gracias y espero que nadie vuelva a picar

 

Un saludo

[joseantgv]

Haz una reclamación por Paypal para que te devuelvan el dinero.

[rferrero]

Lo pagué por transferencia bancaria

[El plan de Dan]

Haz una reclamación por Paypal para que te devuelvan el dinero.

 

Si el chico ha pagado por transferencia...

 

Gracias por avisar, había pensado en la posibilidad de comprar ese módulo y tenía la URL guardada, aunque a decir verdad me inspira poca confianza esa tienda. A ver si tienes suerte y te devuelven lo tuyo

Edited November 23, 2012 by claramaria (see edit history)

[joseantgv]

Perdón, no lo había leído :rolleyes:

[nexxuseis]

Que pena, la verdad, se pierden un cliente

Edited November 23, 2012 by nexxuseis (see edit history)

[nadie]

Le acabo de enviar un privado al usuario: http://www.prestashop.com/forums/user/360181-bikelover/ que es el usuario que vende el modulo de forma oficial en el foro, para que se pase por este post.

 

Un Saludo,l

[rferrero]

Le acabo de enviar un privado al usuario: http://www.prestasho...0181-bikelover/ que es el usuario que vende el modulo de forma oficial en el foro, para que se pase por este post.

 

Un Saludo,l

 

Muchas gracias "nadie", si hace falta os envío el justificante del pago, mi pedido es el 378

 

Un saludo

[jordiob]

Comentarte que, hasta 30 días (creo), puedes tirar para atrás la transfer. Vé a la oficina y que te informen.

[jordiob]

Otro tema, 18€ de comisión por un importe de 39€, es decir, un 50% de comisión por una transferencia internacional es imposible. Ningún banco, ni el banco de Satanás te cobraría el 50% por una transacción así que, efectivamente, apunta a que te están tomando el pelo.

[rferrero]

Comentarte que, hasta 30 días (creo), puedes tirar para atrás la transfer. Vé a la oficina y que te informen.

 

Hola Jordi, me informaron del banco que no había esa posibilidad que en una transferencia no era posible, en un cargo

en la cuenta si, hasta 30 días.

 

Un saludo

[jordiob]

Pues entonces, mal vamos a ver si le contestan a nadie pero, como te decía, ningún banco cobra 50% por una transfer

[rferrero]

Pues entonces, mal vamos a ver si le contestan a nadie pero, como te decía, ningún banco cobra 50% por una transfer

 

Si, la verdad es que no es normal, el asegura que solo ha recibido 21.99€, entonces faltan 18€, yo le recomendaría que utilizara uno de sus modulos de pago + comision,

 

Un saludo

[laurapessoa]

Por lo que yo sé hasta hace poco en Italia cobraban 16 euros por cambiar los cheques de San Marino, y esto debìdo a que los bancos no formaban parte del circuito internacional. Ahora la cosa ha cambiado para Italia porque si no, no venderìan nada de nada. Pero de todas formas este concepto lo deberìa abonar quién recibe el pago no quien lo hace.

 

Una empresa con sede en San Marino sabe perfectamente que va a vender al extrajero, por lo que deberìa tener los precios configurados con el sobreprecio que ellos deban pagar. O por lo menos configurar mejor los paìses en el BO de su Prestashop, ya que venden mòdulos se presupone que como mìnimo la configuraciòn deberìan saberla hacer.

 

Un saludo desde Italia (a 20 km. de San Marino)

[emarsax]

Existen otros módulos para aplicar comisiones en pago de paypal más baratos que ese.

[Prestalia]

Good evening to all,

Thank you to nadine that WRITE to us.

We read all, AND we think that before WRITE something that don't know THE people must think well.

 

We are a company AND not a robber, we don't take money from our client for nothing.

ALL PEOPLE OF THIS FORUM ARE COMPANY THAT SELL PRODUCT WITH ECOMMERCE,

IF A CLIENT BUY A PRODUCT YOU WANT ALL MONEY OR NOT?

IF I COME IN YOUR SITE, YOU SEND ME THE PRODUCT IF IN YOUR BANK DON'T ARRIVE ALL MONEY?

We sell a module for 39.99 (is Too expencive or not, this is OUR price) and when a client pay we must have 39.99.

In our bank arrive 21.99 of the client and we write it to him,

we are not a bank but the problem is that THE bank transfer is start we fee to us and OUR bank take it.

18 euro is impossible ? Come in our country and talk with the bank......

We works with all world and we don't have problem, IN OUR SITE IS ACTIVE OUR MODULE PAY PAL

YOU DON'T WANT PROBLEM WITH INTERNATIONAL BANK TRANSFER? USE PAY PAL WHEN FIND IT

For us this is not an hobby but a work that we do every days.

 

Other post where client talk about our company:

http://www.prestashop.com/forums/topic/168467-module-module-ebay-es-ps-13-14-15/page__st__20__p__1016555__hl__ebay__fromsearch__1

 

Have a Good evening to all

Antonio

 

 

[joseantgv]

If YOUR bank takes you a 18€ comission is your problem, nor costumer. You have 2 choices, increase the price of the module if the customer choose to pay by bank transfer of only let Paypal payment.

 

Actually, you have a module for 39.99€, the customer pay 39.99€ and he doesn't have the module. You can take your own conclusions...

[Prestalia]

My conclusion is that we sell a PRODUCT for 39.99 AND now we have 21.99

 

If CUSTOMER don't do it correct bank transfer with all international Fee to him is a my problem?

Bank transfer with Fee is a Good idea for a new module.

You say that we must set THE price to 39.99+18 with bank transfer?

I think that this CUSTOMER don't us pay pal in OUR site because there is a Fee of 2 euro.

 

Think to this before write

[Prestalia]

I don't remeber to WRITE:

OUR bank don't take 18 every time, we have some spanish client that pay with bank transfer, but only if THE bank of CUSTOMER says that THE international Fee is for us

 

[joseantgv]

Ok Bikelover, if the customer makes you pay the fee i agree with your decision. I don't know if he know about it.

 

Is there any option to refund all the money?

[Prestalia]

All 39.99 no, the 18 euro is Fee that THE bank take AND don't give back.

 

FOR THE CUSTOMER : we can send you the module but you must send us 2 euro ( symbolic) with pay pal

 

TO USE FOR ALL CUSTOMER OF FORUM:

When you work with international company ( also out europe) if you do a bank transfer, your bank use a partner to send the money.

The partner in 99%, of time is in Swisse and want a Fee.

The CUSTOMER can :

- SET ALL THE FEE TO HIM

- SET ALL THE FEE TO OTHER

- SET THE FEE 50/50

If THE CUSTOMER don't say nothing to his bank go in automatic with second options

 

Good night

Edited November 23, 2012 by Bikelover (see edit history)

[ABOGADO]

It's Incredible. If it's your bank which takes you 18 €, itsn't a problem of the costumer.

 

If you are a right company, you would must to retry the money to the costumer....all the money.

 

This is a poor publicity for your company...it's your decision.

 

I now my english is too bad, but i think you undertand it

[joseantgv]

It's Incredible. If it's your bank which takes you 18 €, itsn't a problem of the costumer.

 

If you are a right company, you would must to retry the money to the costumer....all the money.

 

This is a poor publicity for your company...it's your decision.

 

I now my english is too bad, but i think you undertand it

 

ABOGADO, cuando realizas una transferencia tienes 3 maneras de "gestionar" las comisiones, como bien ha dicho Bikelover:

 

- Que lo pague todo el que emite la transferencia

- Que lo pague todo el que recibe la transferencia

- Pagarlo a medias

 

El que emite la transferencia define cómo quiere pagar la comisión. Si no ha dicho nada o ha dicho que lo pague todo el que recibe la transferencia, no es culpa de él! Yo entiendo que es el comprador el que tiene que asumir la comisión.

[Prestalia]

It's Incredible. If it's your bank which takes you 18 €, itsn't a problem of the costumer.

 

If you are a right company, you would must to retry the money to the costumer....all the money.

 

This is a poor publicity for your company...it's your decision.

 

I now my english is too bad, but i think you undertand it

 

Sorry if i WRITE, but you think when WRITE or you WRITE only because we are in a forum?

GO TO READ OTHER POST TO SEE WHAT SAY OUR OTHER CLIENT.

If we do an error we always resolve it, but if CUSTOMER do an error we can't refund all, if we do this OUR company close in little time.

Think to this if you are a company.

[ABOGADO]

A ver, también vendo y por eso estoy aquí. Sin embargo, yo creo que salvo que se avise al cliente de que los gastos de trasnferencia corren por su cuenta o que sea su propio banco el que se las cobre, sí es el banco del vendedor el que le cobra una comisión, debe ser este el que asuma el gasto. Y sino, que negocie con el banco. A ver, yo cuando compro algo, no sé las comisiones que tiene el vendedor con su banco, salvo que se me advierta de ello o de que sean las que sean, correrán por mi cuenta....en cuyo caso ya me enteraré antes de pagar el producto.

 

Espero haberme explicado bien.

 

No sé si se le informó o no....pero desde luego, no consta que se hiciese.

 

La legislación europea de protección al consumidor y de comercio electrónico es muy clara. Problema, la cuenta no es europea...

[Prestalia]

Europe, not europe this not THE problem we are a company that work with all world AND don't have problem.

 

We WRITE something of more important , ask to YOUR bank if it is true:

THE partner, THE option for THE fee.

Here THE problem is that THE bank of CUSTOMER don't inform him of THE option for THE international bank transfer.

You talk of europian comunity protection, but is for error of seller, problem of product, NOT FOR ERROR OF CUSTOMER or of THE bank of start.

You are a seller, if i buy a YOUR PRODUCT AND in YOUR bank arrive 21 not 39, realy you SEND me THE product?

or you WRITE me that there is a problem?

 

Now we talk about a module, that we can SEND to THE CUSTOMER, but if we sell shoes to 39.99 that we pay from supplier 25 and for THE payment arrive 21, we can SEND it?

THINK REALY BEFORE WRITE IF YOU ARE A SELLER, this is not a play.

 

We are a correct company AND we have did an option to THE CUSTOMER if want, more we can't do.

THE CUSTOMER can WRITE directly to us this Morning or MONDAY.

 

Have a Good weekend

 

[rferrero]

Europe, not europe this not THE problem we are a company that work with all world AND don't have problem.

 

We WRITE something of more important , ask to YOUR bank if it is true:

THE partner, THE option for THE fee.

Here THE problem is that THE bank of CUSTOMER don't inform him of THE option for THE international bank transfer.

You talk of europian comunity protection, but is for error of seller, problem of product, NOT FOR ERROR OF CUSTOMER or of THE bank of start.

You are a seller, if i buy a YOUR PRODUCT AND in YOUR bank arrive 21 not 39, realy you SEND me THE product?

or you WRITE me that there is a problem?

 

Now we talk about a module, that we can SEND to THE CUSTOMER, but if we sell shoes to 39.99 that we pay from supplier 25 and for THE payment arrive 21, we can SEND it?

THINK REALY BEFORE WRITE IF YOU ARE A SELLER, this is not a play.

 

We are a correct company AND we have did an option to THE CUSTOMER if want, more we can't do.

THE CUSTOMER can WRITE directly to us this Morning or MONDAY.

 

Have a Good weekend

 

Hola, les hemos escrito varias veces e incluso enviado el justificante del banco, nosotros hemos pagado una comisión de emision de 1.50 y una comisión de gastos de transmisión de 9.2 correspondientes a los gastos de RURALVIA de nuestro banco, (Totalmente asumidos por nuestra parte). Los gastos de la transferencia son compartidos y no se pueden modificar en nuestro banco.

 

Esta claro que la comisión es de su banco, si quiere puede usar un modulo de transferencia + comisión. nosotros decidimos pagar por transferencia por temas de contabilidad de la empresa.

 

Por ponerte un ejemplo "Bikelover"

 

Es como si a mi me paga un cliente por paypal y luego le digo que no me ha llegado el importe correcto, que paypal me ha cobrado comisión y que tiene que asumirla el, como todo el mundo comprenderá eso NO SE PUEDE HACER. Ese es el motivo por el cual nosotros hemos decidido comprar su módulo. Si yo añado un 3,2% antes del pago el cliente es consciente de que va a pagar las comisiones de Paypal.

 

Usted debería entender estas situcaciones más que nadie ya que se dedica ha realizar módulos de este tipo

 

Adjunto el justificante del pago, para que quede todo claro,

 

No tengo porque pagar 2€ más por el módulo por paypal, usted debé usar uno de sus modulos en su tienda.

 

http://www.tiendaparabebes.es/viewer.png

[Prestalia]

mail with customer:

sorry but you don't undestand the problem, pay pal and bank transfer is different payment,

with bank transfer in my account must arrive all money.

 

In pay pal if i must do a refund the fee come back, now if i must do a refund i can give you only 21.99

 

if you want i write the solution in this post.

[rferrero]

mail with customer:

sorry but you don't undestand the problem, pay pal and bank transfer is different payment,

with bank transfer in my account must arrive all money.

 

In pay pal if i must do a refund the fee come back, now if i must do a refund i can give you only 21.99

 

if you want i write the solution in this post.

 

Lo de paypal, es un ejemplo para explicarte mi postura sobre las comisiones, quiero poder descargar el módulo porque considero

que lo he pagado.

 

Un saludo

[rferrero]

Os cuento como ha quedado:

 

El vendedor continua diciendo que todos los gastos relacionados con la transferencia deben correr por mi cuenta, auque

todo el mundo puede observar en el justificante de pago que yo pague mis gastos. http://www.tiendaparabebes.es/viewer.png

como no estoy de acuerdo con su postura, he decidido aceptar la devolución de 21.99€ por paypal. Y comprar el módulo en otro sitio con más criterio.

 

Un saludo y Gracias por vuestro apoyo

[jordiob]

Life sucks. En fin.

[rferrero]

Alguien sabe de algún otro sitio donde comprar el módulo paypal + comisión para PS 1.5 y que guarde en la factura la comisión?

 

Gracias :-)

[jordiob]

Alguien sabe de algún otro sitio donde comprar el módulo paypal + comisión para PS 1.5 y que guarde en la factura la comisión?

 

Gracias :-)

 

Prueba el de 4webs http://www.4webs.es/tienda/en/prestashop-14/116-paypal-con-recargo-o-comision.html

[Prestalia]

we give 2 option to the customer:

 

1) pay with pay pal 2 euro simbolic, how we write in this forum ( 2 euro is the commission of pay pal in our site for this module if you pay with pay pal).

2) refund of 21.99 ( the monay that arrive to us)

the customer want refund and we have did it, but the customer don't answer to our important question:

 

IF NOW I BUY A PRODUCT IN YOU ECOMMERCE AND DO A BANK TRANSFER, WHEN IN YOUR BANK ARRIVE -18 EURO, YOU SEND ME THE PROCUT?

 

i think that is all.

ragards

 

Antonio

[rferrero]

we give 2 option to the customer:

 

1) pay with pay pal 2 euro simbolic, how we write in this forum ( 2 euro is the commission of pay pal in our site for this module if you pay with pay pal).

2) refund of 21.99 ( the monay that arrive to us)

the customer want refund and we have did it, but the customer don't answer to our important question:

 

IF NOW I BUY A PRODUCT IN YOU ECOMMERCE AND DO A BANK TRANSFER, WHEN IN YOUR BANK ARRIVE -18 EURO, YOU SEND ME THE PROCUT?

 

i think that is all.

ragards

 

Antonio

 

Respondiendo a tu pregunta: todos los gastos que me cobra mi banco por la RECEPCIÓN de un transferencia son asumidos por mi empresa, porque entendemos que es un servicio que nos realiza el banco a nosotros. Los gastos que genera el banco de mi cliente por realizarnos la transferencia los asume el y son cargados en su cuenta. Creo que esto debería ser siempre así.

 

Yo asumí los casi 10€ que me cobro mi banco por mandarte la transferencia, como es normal, asume tu los tuyos por recibirla o cambia a un banco que te cobre menos comisiones. Ese es tu problema.

 

Un saludo

 

 

Nota: en el justificante se ve claramente las comisiones que yo asumo de mi banco.

 

Un saludo

 

 

Un saludo

 

 

 

To answer your question: all fees my bank charges me for receiving a transfer is made ​​by my company, because we understand that it is a service that makes us the bank. The costs generated by the bank realize ourselves my client for the transfer takes and are charged to your account. I think this should be the case.

 

I assumed the nearly 10 € to charge me to send you my bank transfer, as usual, assumes you receive yours or changed by a bank to charge you less commission. That's your problem.

 

greetings

 

 

 

Deshacer cambios

[Prestalia]

Excuse my intrusion in this topic.

I think the customer should be informed before, through and after the purchase, when he select this payment type.

 

Consider this to avoid misunderstandings.

 

Best regards

 

"Perdone mi intromisión en este tema.

Creo que el cliente debe ser informado antes, durante y después de la compra, cuando se selecciona este tipo de pago.

 

Considere esto para evitar malentendidos.

 

Saludos cordiales"

 

IS THE BANK OF THE CUSTOMER THAT MUST INFORM HIM OF THE 3 OPTION FOR AN INTERNATIONAL BANK,

WE WORK WITH ALL WORLD AND NEVER A COMPANY SAY ME NOTHING.

 

FOR THE PROBLEM WE GIVE A SOLUTION TO THE CUSTOMER THAT DON'T ACCEPT IT, WE DON'T CLOSE THE DOOR TO THE CUSTOMER

AND THE OPTION IS NOT IMPOSSIBLE.

[Prestalia]

To answer your question: all fees my bank charges me for receiving a transfer is made ​​by my company, because we understand that it is a service that makes us the bank. The costs generated by the bank realize ourselves my client for the transfer takes and are charged to your account. I think this should be the case.

 

I assumed the nearly 10 € to charge me to send you my bank transfer, as usual, assumes you receive yours or changed by a bank to charge you less commission. That's your problem.

 

greetings

 

 

 

Deshacer cambios

 

THIS IS NOT MY QUESTION?

YOU TALK ABOUT FEE OF BANK, BUT DON'T ANSWER REALY TO MY QUESTION.

 

YOU DON'T UNDESTAND OR DON'T WANT UNDESTAND, THAT THE PROBLEM IS OF YOUR BANK THAT DON'T SAY NOTHING TO YOU.

YOU PAY 10 EURO THAT IS THE COMMISION OF YOUR BANK AND THE TRANSFER START WITH OPTION:

YOU PAY YOUR COMMISSION, I PAY MINE

 

BUT WHEN YOU BUY A PRODUCT THE COMMISSION FOR A BANK TRANSFER IS 100% FOR YOU.

YOU DON'T WANT TO PAY 2 EURO OF FEE FOR USE PAY PAL, BUT PAY 10 ERO FOR A BANK TRANSFER......

[Prestalia]

sorry for error to write shout ;-(

[rferrero]

THIS IS NOT MY QUESTION?

YOU TALK ABOUT FEE OF BANK, BUT DON'T ANSWER REALY TO MY QUESTION.

 

YOU DON'T UNDESTAND OR DON'T WANT UNDESTAND, THAT THE PROBLEM IS OF YOUR BANK THAT DON'T SAY NOTHING TO YOU.

YOU PAY 10 EURO THAT IS THE COMMISION OF YOUR BANK AND THE TRANSFER START WITH OPTION:

YOU PAY YOUR COMMISSION, I PAY MINE

 

BUT WHEN YOU BUY A PRODUCT THE COMMISSION FOR A BANK TRANSFER IS 100% FOR YOU.

YOU DON'T WANT TO PAY 2 EURO OF FEE FOR USE PAY PAL, BUT PAY 10 ERO FOR A BANK TRANSFER......

 

Si pago por transferencia bancaria es por temas contables de la empresa, no por el dinero, si no te he pagado los 2€ simbolicos que pedías es ya por orgullo (POR QUE CREO QUE NO TIENES RAZÓN), por eso he preferido perder dinero y la devolución por paypal de 21.99€

 

Un saludo

[Prestalia]

ask to your bank if think that wha i say is not true.

we work with some client of yuor contry and we are a seller that buy in all europe and what i say you is true.

 

have a good day

[rferrero]

ask to your bank if think that wha i say is not true.

we work with some client of yuor contry and we are a seller that buy in all europe and what i say you is true.

 

have a good day

 

I called my bank and they told me that it is the policy of your bank

 

Best Regards

[Prestalia]

only mine and all bank of europe.

 

ok no problem, i think that you want say only what you want for the forum.

i hope that you find what you want.

 

have a good evening

[Josraso]

Bueno pues despues de comprar a esta misma pagina el modulo reembolso con recargo me veo obligado a contar mi experiencia aqui.

Pues resulta que compre el modulo reembolso con recargo para la 1.5 , decir que lo compre por ser muy parecido al que ofrecia maofee, al menos las imagenes que pone en el modulo son las mismas, el caso es que me pongo a instalarlo y resulta que difiere totalmente de las imagenes que esta pagina pone, ademas de que no va por porcentaje, por mi parte ya se donde no comprar.

[Prestalia]

My module for 1.5 is online from september.

 

Mao never do a cashdelivery for 1.5.

The version of 1.4 is of mao and if install you say it, with 1 difference:

We correct the bug of module.

Before write need to think, is simple write in a forum

 

Regards

[Josraso]

Lo que no se puede hacer es poner unas imagenes en el producto y luego que este sea totalmente diferente a lo que ofrece para vender.

 

Esto es lo que usted muestra.

 

 

Y esto lo que realmente se instala.

 

Edited November 30, 2012 by Josraso (see edit history)