Front-End login problem with 1.5.2

[alexmafia]

Dear all

Using a fresh 1.5.2 prestashop, i've been uploading data for the past 2 days and everything is working fine, but today i registered as a customer for the 1st time to check the store, and unfortunately i can't login in with the user i just created!, i tried the chrome and firefox for windows and it didn't work out, but tried chrome on OSX and it worked.

 

please try to help me out

 

here is my domain

 

http://www.q8sa3a.com

 

Thank you

[petez5]

I'm having the same issue. Can log in on IE and FF but not Chrome - just get returned to login page.

Also fresh install of 1.5.2

[kemar2012]

Delete the browser cookies

[alexmafia]

Delete the browser cookies

 

Done several times

plus i tried 4 or 5 computers, it never worked

you can try your self, register then try to login

http://www.q8sa3a.com

 

thank you

[ecityman]

tried your domain, http://www.q8sa3a.com

 

First attempt, i could login from Windows OS --> Chrome and Firefox

Then Windows --IE tried but authentication error showed but second attempt was successful...

 

BTW, this issue doesnt happen with my 1.5.2 installation and it should be a case of cookies...

[petez5]

Got it to work by deleting browser cookies as suggested. This isn't really a solution for end-users though, can anything be done from within prestashop or server setup to help with this?

[mrhiggins]

Same problem with my installation... obviously asking to usert to delete their cookies is not a feasible solution...

[ashishpaceinfonet]

yes this is a problem in prestashop1.5.2

i already create one user.

then i try to login using IE it's work but if i use mozila or chrome it not working

my domain is http://www.lalgems.com/

username [email protected]

pass 123456

 

any one help me

what i do now..any setting available for admin side or any other trick

[mtporter]

Having same issue... I have a 'IDENTIFICATION NUMBER' block above the Name block and the STATE block isn't working... It can't be the default theme because I've swapped out the template and get same error

Edited December 21, 2012 by mtporter (see edit history)

[ashishpaceinfonet]

i got one answer of that problem.

i work on my site..

example your domin is www.abc.com

now u open your cpanel and and go to your database

then find psshop_url table

now in domain and domain_ssl put that value abc.com in both field

then save and now try to login again.

hope it was work...

 

Thank you

[mtporter]

Ah, tried that... then went to the site and the site was not found with or without the 'www'

 

I'm thinking perhaps it is looking for the SSL certificate which at the moment I don't have just yet due to the new webstore being in a building stage.

[El Patron]

in the back office make sure you have www in your shop url..

 

then edit your .htaccess file and add this at the top.

 

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]
</IfModule>

 

the will redirect your non-www url to www.yoururl

 

note: in 1.5 this can easily be overwritten and there is no back office block for updating the .htaccess with custom values like 1.4

[mtporter]

if I type in abc.com it apparently already has a redirect in the .htaccess because it will go to www.abc.com

[Stanciu Valentin]

I also have the same problem.

 

i have tried to set another expire time, another name, and stil nothing so far

[Site]

@elpatron

Do you know if the custom fields for .htaccess has been added to the development release (1.5.3) over at git hub ?

Or has it been completely removed from v1.5

[travisduchaine]

in the back office make sure you have www in your shop url..

 

then edit your .htaccess file and add this at the top.

 

<IfModule mod_rewrite.c>

RewriteEngine On

RewriteCond %{HTTP_HOST} !^www\.

RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]

</IfModule>

 

the will redirect your non-www url to www.yoururl

 

note: in 1.5 this can easily be overwritten and there is no back office block for updating the .htaccess with custom values like 1.4

 

 

This did nothing for my site www.clairejolie.com that only makes the site you can not log in front end and if you can its 1 out of 10 and depends on browser does anyone have a real answer to this on forge they still havn't started... common presta lets go people need help here. i left cubecart for this but cube NEVER ran me issues like this. please help

[mtporter]

Apparently modifying the .htaccess file isn't the answer either. Both of the domains I have redirect to the www. Both domains have multistore but the one with the error has 4 more languages. I also at one time enabled the VAT module then uninstalled it.

 

I have a PHP expert looking into it and he has mentioned that it could be a language module problem making the state dropdown not show up and a IDENTIFICATION NUMBER box appear just above the NAME box.

[mtporter]

BINGO. That is what it is. I disabled the 4 languages and no longer have the error.However, the whole reason why I using PS is because of the multistore and multi-language... so the problem is still there.

 

Oh and btw, it is only happening in IE8 (as far as I know for IE)... Mozilla, Chrome, and Safari, no problem

Edited December 28, 2012 by mtporter (see edit history)

[travisduchaine]

what does that have to do with log in issues and it refreshing? im not running multi language nor are alot of people i think the problem is the fact that, when you log in it does nothing. how do you fix that?

[Yafay]

then find psshop_url table

now in domain and domain_ssl put that value abc.com in both field

I can't really understand.. can't find the domain_ssl

[El Patron]

@elpatron

Do you know if the custom fields for .htaccess has been added to the development release (1.5.3) over at git hub ?

Or has it been completely removed from v1.5

 

I have been waiting to look at 1.5.3 to see if custom fields are available. I am hoping so but if not then I will write a module to do it.

[mtporter]

Just now noticed the 1.5.3 version is out. Wonder if the multistore and multilanguage IE8 login problem has been corrected?

[ashishpaceinfonet]

Yafay

assume that your website name is www.test.com

your shopadmin is www.test.come/shopadmin.

open your website admin panel.

select menu

Preferences -> SEO & URLs

find in this page Set shop URL lable

here is,

Shop domain : test.com

SSL domain : test.com

Base URI : /

 

now save it then first clear your all borwser data like cache,cookies all

then borwser open test.com

then try to login.

 

I use that in my website and it works good so hope that work also in your sites

Edited December 29, 2012 by ashishpaceinfonet (see edit history)

[bector]

hi

 

i have same issue with if i add www with my "Shop domain" then its stop login

 

if i use without www then its work

 

i need my site should open with www ie http://www.fashionvogues.com

 

not like http://fashionvogues.com any suggestion how to do that ?

[Site]

@bector

 

Did you try "elpatron" reply in post 12 ? With editing the .htaccess?

[bector]

in the back office make sure you have www in your shop url..

 

then edit your .htaccess file and add this at the top.

 

<ifmodule mod_rewrite.c="">
RewriteEngine On
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]
</ifmodule>

 

the will redirect your non-www url to www.yoururl

 

 

 

 

note: in 1.5 this can easily be overwritten and there is no back office block for updating the .htaccess with custom values like 1.4

 

 

hi elpatron

 

i try this but with this my cagegory url stop working also feature images not shown

 

i want i site should open with http://www.fashionvogues.com

 

without www its working fine and no issue of frontend login

 

this is my .htaccess file

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
# [url="http://www.prestashop.com"]http://www.prestashop.com[/url] - [url="http://www.prestashop.com/forums"]http://www.prestashop.com/forums[/url]

<ifmodule mod_rewrite.c="">
RewriteEngine on
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]

RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule . - [E=REWRITEBASE:/]
RewriteRule ^api/?(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

# Images
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^c/([a-zA-Z-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L]

# Dispatcher
RewriteCond %{REQUEST_FILENAME} -s [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^.*$ - [NC,L]
RewriteCond %{HTTP_HOST} ^fashionvogues.com$
RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L]
</ifmodule>

#If rewrite mod isn't enabled
ErrorDocument 404 /index.php?controller=404

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

Edited December 29, 2012 by bector (see edit history)

[Site]

Hi,

Make a backup of the .htaccess file and try adding www. In front of all the web address with no www.

 

E.g.

RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$

[Yafay]

Yafay

assume that your website name is www.test.com

your shopadmin is www.test.come/shopadmin.

open your website admin panel.

select menu

Preferences -> SEO & URLs

find in this page Set shop URL lable

here is,

Shop domain : test.com

SSL domain : test.com

Base URI : /

 

now save it then first clear your all borwser data like cache,cookies all

then borwser open test.com

then try to login.

 

I use that in my website and it works good so hope that work also in your sites

 

Yes, I did already Same to bector, it only works if shop url is without "www". but i hope to add "www". I can see many of them are facing user can't log in/cart is empty, it's weird but hope to be solve.

[bector]

Hi,

Make a backup of the .htaccess file and try adding www. In front of all the web address with no www.

 

E.g.

RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$

 

Hi

 

i try this now category url and other url working fine but frontend login problem come again

 

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
# http://www.prestashop.com - http://www.prestashop.com/forums

<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule . - [E=REWRITEBASE:/]
RewriteRule ^api/?(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

# Images
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^c/([a-zA-Z-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L]

# Dispatcher
RewriteCond %{REQUEST_FILENAME} -s [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^.*$ - [NC,L]
RewriteCond %{HTTP_HOST} ^www.fashionvogues.com$
RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L]
</IfModule>

#If rewrite mod isn't enabled
ErrorDocument 404 /index.php?controller=404

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

[Site]

Have you force compiled the temlate through smarty?

 

 

 

Another option if possible is upgrade your store to the latest release 1.5.3

[bector]

Have you force compiled the temlate through smarty?

 

 

 

Another option if possible is upgrade your store to the latest release 1.5.3

 

 

i have

Recompile templates if the files have been updated

[travisduchaine]

up grade it to 1.5.3 it fixed all my problems

[mtporter]

Updating to 1.5.3 did not fix the language module for IE8 when adding address. Still have a IDENTIFICATION NUMBER block just above the NAME block and the STATE block is empty not allowing a new person to complete their profile.

[Site]

@mtporter have you reported the bugs over at the Prestashop forge?

[mtporter]

No I haven't... should I? I've seen several post at PS Forge, just never seen where to login/register

[mtporter]

I've reported to PS Forge and so far no fix.

 

I know IE8 has problems and I'm sure pc users out there use various other browsers but having this tiny glitch when multiple languages are involve, there has to be someone that knows what the trouble is.

 

The error has this:

 

Webpage error details

 

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; BRI/1)

Timestamp: Mon, 31 Dec 2012 13:18:51 UTC

 

 

Message: Object doesn't support this property or method

Line: 512

Char: 1

Code: 0

URI: http://www.aquachi.org/en/address

 

 

Message: 'countriesNeedIDNumber' is undefined

Line: 54

Char: 2

Code: 0

URI: http://www.aquachi.org/themes/default/js/tools/statesManagement.js

[Neapix]

Same issue, I'm testing 1.5.2

 

Does ver. 1.5.3 fixed the problem?

[mtporter]

Nope. Same problem exist. If I disable the languages and just go with EN (English) the problem goes away. If I have 2 or more, the problem comes back so it has to be something to do with the language modules.

[Neapix]

Thanks for the tip, will try to follow as you.

 

By the way, did you uninstall the module or only use english with it?

 

---------

EDIT:

 

In my back office, everything was disable exept english, so i believe this is not the case.

 

 

Why there is no response from Prestashop Official support?

Edited December 31, 2012 by Neapix (see edit history)

[Neapix]

Bump - Prestashop support help please.

None of them have posted here yet...

[moy2010]

Bump! The exact same problem is now in PS 1.5.6 >.<

[El Patron]

Bump! The exact same problem is now in PS 1.5.6 >.<

 

it is against forum rules to 'bump' posts...as they offer no information.  Please either tell us that you have tried all the ideas in this thread or open a new forum post describing your problem.

[vekia]

have you tried to clear browser cache ? or different browser?