CART & SITE CALCULATION ISSUE > Adding extra cost to logged in customers only!

[MeenaInc]

This is weird, even for Prestashop. Store has worked fine for the last two months for my client. What happens now is very strange.

1. When you first visit the store (www.n2online.net) and add an item to the cart, the price shows up fine with a 0 in the shipping. (Which is correct because since you are not logged in, the UPS module cannot calculate your rate.)
2. When the customer clicks on the CHECKOUT, it takes them to the log in screen. (correct)
3. The customer verifies their address. (correct)
4. When the logged in customer hits the NEXT button, the shopping cart adds the tax rate (7% for GA residence)
5. BUT IT IS CALCULATED ON THE ORIGINAL PRICE AND NOT THE SALE PRICE!
ALSO, let's say you go through the process and decide to add another item and click on the logo to return to the Home page. Now all of the featured items have the tax added to the display price AND when you click a product to go to the product page, it has this new price and it says "including tax" Even though it does not calculate tax again, the customer may think it will double tax.

WHY does the store add tax to all of the products once a customer is logged in? Why not show the sale price without tax?

Need help ASAP!

Thanks,
Meena, Inc.

[MeenaInc]

Hello team members online!! Anybody! I have a live store here that is not calculating prices right causing credits and chargebacks!! Teaches me a lesson about you get what you pay for I guess, but I still need to get it resolved.

The cart calculates the tax based on the original price and NOT the actual sale price. This is a programming error in 1.1, how do I fix it NOW?

[rshary]

Hi Meena

I see that you were having the same issue that I'm running into right now. Were you ever able to work out a solution to the problem?

[MeenaInc]

rshary, my solution was brought on by the customer as he got fed up with Prestashop and abandoned the store. From that point on, we have been building storefronts either from scratch, or on the Wordpress framework. With either, you can use www.e-junkie.com as your actual shopping cart and PayPal or Google is your payment processor. If you need help, check us out at www.meenainc.com (revamping so excuse our progess)

Thanks,
Meena, Inc.

[frontwards]

Hello,

I believe I was experiencing a similar bug.

If I had a product priced at $10, with a sale price of $5 off and Maine Sales tax of 5%, PrestaShop would still calculate the tax based on the whole price ($0.50).

HOWEVER, if I changed the same product to a sale price of 50% off, Maine Sales tax is calculated correctly. ($0.25)

Therefore, sales tax calculation only appears to work when a Special Price is defined as a percentage.

Unfortunately, since the majority of our customers are not from Maine, it's easy to not notice this discrepancy.

Can anyone confirm this?

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