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Strange problem with mail


kasiar

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I have a problem with mail - as administrator I get all messages, but my customers don't. It doesn't metter if it's about register or new order.

Prestashop 1.4.8.2, I use SMTP, because via mail function in PHP it doesn't work at all, even I don't get any mail then.

What can be the possible reason of such situation?

 

Thank you for helping me.

Edited by kasiar (see edit history)
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Check the logs of the SMTP server you are using to see if PrestaShop is trying to send the messages and if so why they are not being processed. Maybe your SMTP server is blacklisted by the test account email provider you are using. Try with an email from a different provider.

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