jajsdjsjd Posted June 5, 2009 Share Posted June 5, 2009 Hi,I have just added a new product to my site for download (mp3) and when I try to purchase it and download it - I get the following message: You reach the maximum number of allowed downloads.I set the number of allowable downloads to 1000 - still nothing works.Does anyone know how I can resolve this?ThanksJohn Link to comment Share on other sites More sharing options...
plouise Posted June 6, 2009 Share Posted June 6, 2009 Hello,I used to have the same problem.It's was related to the link provided for the download in the email or on order.You must have something like this :http://www.YOURWEBSITE.com/SUBFOLDER/get-file.php?key=8007ad99a954bad36947b47cc7fce8fff7d50dab-195b48988e554aec12ce3d8828a138e0c362747aCheck in the folder download on your website if a file with this name(number) exist. if not, you got the message maximum number of download.In my case, the difference between the download link and the name of the file was due to multiple upload for the same item card. I did upload for the same item card the file A then the file B.The file B upload , delete the file A on the download folder, but not on the table in the dabase (table ??_product_download. It's set the line to inactive.And when the download link is build in the email, the system looks for the first line in this table for the Item no matter if the field active is true.The workaround is to delete the line related to file A.hope it's help. Link to comment Share on other sites More sharing options...
jajsdjsjd Posted June 6, 2009 Author Share Posted June 6, 2009 Thank you for that - it makes sense - I'll check it out. Link to comment Share on other sites More sharing options...
Recommended Posts