moonmosaic Posted May 29, 2009 Share Posted May 29, 2009 Order message is not showing either in the backoffice or in the customer's history. Actually the tab that reveals the order messages under orders/messages is blank. i guess that has something to do with messages not displaying.where do I find the folders where the message configurations are stored? I have looked in the database at ps_order_messages and it everything is there but in the front/backoffice nothing is being revealed.Thank you!! Link to comment Share on other sites More sharing options...
moonmosaic Posted May 30, 2009 Author Share Posted May 30, 2009 found it...it was admin/tabs/adminordermessage.php Link to comment Share on other sites More sharing options...
moonmosaic Posted May 30, 2009 Author Share Posted May 30, 2009 so now the tab shows up in the backoffice but the message included with the order placed in the front office still doesn't. does anyone know where that file is? Link to comment Share on other sites More sharing options...
moonmosaic Posted May 30, 2009 Author Share Posted May 30, 2009 No-one has had this problem before? The message appears on the invoice under order history but it is the name of the shop all i can see as opposed to the customer's name and message. In the back office where message is displayed on the bottom of the order there's nothing. Any idea what is causing this to misbehave?Please help, i am done with the shop but I can't go live because that is where the delivery dates and notes are put but I can't see anything in the backoffice. Link to comment Share on other sites More sharing options...
San Diego Posted May 31, 2009 Share Posted May 31, 2009 maybe the prob is that nobody really understands your probor my english is so bad,just make a few pics to show your problemsd Link to comment Share on other sites More sharing options...
moonmosaic Posted June 2, 2009 Author Share Posted June 2, 2009 I tried to capture the missing message at the bottom of the page.Actually I think the message from the customer appears below the message I can send to the customer. Either way it is not showing and I have no idea why...I am guessing the answer is in admin/tab/ somewhere but not sure Link to comment Share on other sites More sharing options...
fideel Posted August 9, 2009 Share Posted August 9, 2009 I have the same problem.I can't see the messages in BO.On each page in BO, you can click down under Prestashop forum and contact.Only on the customers orders pages, it stops abrubt.We don't see customer messages and don't see the Forum & Contact links anymore.Any solution? Link to comment Share on other sites More sharing options...
fideel Posted August 11, 2009 Share Posted August 11, 2009 see image: same problemI can't scroll down anymore, and so can't read or answer the customers message..Anyone? Link to comment Share on other sites More sharing options...
presta-dyr Posted August 11, 2009 Share Posted August 11, 2009 I guess you ran into a known bug.Same problem with classes/OrderMessage.php. Try the attached files./Kjeld AdminOrderMessage.php OrderMessage.php Link to comment Share on other sites More sharing options...
fideel Posted August 12, 2009 Share Posted August 12, 2009 Thank you,This solved my problem! Link to comment Share on other sites More sharing options...
thethreedegrees Posted August 12, 2009 Share Posted August 12, 2009 solved mine also.Merci! Link to comment Share on other sites More sharing options...
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