climb008 Posted November 1, 2012 Share Posted November 1, 2012 (edited) Hello all, When I try to upload an image to a product from freshly installed PS , I get Une erreur est survenue durant l'envoi d'image at the bottom of page (see screenshot in attachment) I have img/ directory and subfolders set to 777 I use old image storing system When I activate verbose logging @ini_set('display_errors', 'on'); in config.inc.php, I get undefined instead of Une erreur est survenue durant l'envoi d'image My hosting provider is free-h Informations sur votre serveur: Linux #1 SMP Tue Aug 14 23:54:45 UTC 2012 x86_64 Version du logiciel serveur: Apache Version de PHP: 5.3.16 Limite de mémoire: 128M Temps d'exécution maximal (max_execution_time): 120 Informations sur la base de données Version de MySQL: 5.5.25-MariaDB-log Moteur MySQL: InnoDB Préfixe des tables: ps_ Informations sur votre boutique Version de PrestaShop: 1.5.2.0 Nom du thème utilisé: smoke And finally my php.info: gd GD Support enabled GD Version bundled (2.0.34 compatible) FreeType Support enabled FreeType Linkage with freetype FreeType Version 2.4.2 T1Lib Support enabled GIF Read Support enabled GIF Create Support enabled JPEG Support enabled libJPEG Version 6b PNG Support enabled libPNG Version 1.2.44 WBMP Support enabled XPM Support enabled XBM Support enabled Directive Local Value Master Value gd.jpeg_ignore_warning 0 0 Please, would anyone have any idea because I'm fully stuck at this point? Many thanks! Edited November 1, 2012 by climb008 (see edit history) 1 Link to comment Share on other sites More sharing options...
thefyrehead Posted November 19, 2012 Share Posted November 19, 2012 did u get this fixed? Link to comment Share on other sites More sharing options...
GJ71 Posted December 14, 2012 Share Posted December 14, 2012 Same problem over here. Page just keep loading, but nothing happens. Link to comment Share on other sites More sharing options...
thefyrehead Posted December 14, 2012 Share Posted December 14, 2012 I got this fixed. OK , so everyone says that it's permissions issues. You can always set 777 to the img folder to make sure. What I really found out through testing is that there is not only a size limitation, but also a dimensions limitation. I think it's 2000 pixels. If you're L or W is more than 2000 pixels, regarding of the size of the image, it won't take it. Hope this helps. It seemed to work for me. Link to comment Share on other sites More sharing options...
spencer sanitisers Posted January 1, 2013 Share Posted January 1, 2013 I have had the ISP change permission to 777 as I don't know how. I used Picassa's export feature to resize the piucture to 390 x 800 but still get the error "undefined" when trying to load images. I got one picture to load ( and have used that everywhere for now) but do not see how that differs from several others I have tried. The help system does not provide any solutions. Any ideas please? Link to comment Share on other sites More sharing options...
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