poweruser Posted October 30, 2012 Share Posted October 30, 2012 Hey there, in June/July this year i bought olearebate in the AddOs section. The module did not work completely as supposed so i asked support. A guy called Olivier from Oleacorner emailed me and asked for admin access. He received it but after about 4 to 5 months, many emails even tried calling (voicemai ofcourse), the support is zer0. The guy took the money and ran. I tried contactin prestashop because i'd like to get the 100 euro back. But no response there either. Anyone an idea how to do this? Link to comment Share on other sites More sharing options...
ysco Posted October 30, 2012 Share Posted October 30, 2012 Hello poweruser, Sorry to hear about your problems. Something similiar with these guys had a other member also with a template and waited months and they also did not gave support. I thought that when they did not solved this issue they would be banned from forum and addons store. Best is to contact a admin here on PS forum and ask if they can help you further with this issue. Try to contact Benjamin Utterback. Regards, ysco.. Link to comment Share on other sites More sharing options...
poweruser Posted October 30, 2012 Author Share Posted October 30, 2012 Thanks, I will try. Link to comment Share on other sites More sharing options...
MEG Venture Posted October 30, 2012 Share Posted October 30, 2012 I would contact with http://www.prestashop.com/forums/user/46265-olea/ before transmitting the issue to the Prestashop team. Link to comment Share on other sites More sharing options...
poweruser Posted October 31, 2012 Author Share Posted October 31, 2012 Thanks Caglar, but i think i tried enough to have lost all confidence in them and to have formed an extremely negative idea of them. I'd rather have the money back and by a module from a serious person. Link to comment Share on other sites More sharing options...
poweruser Posted November 22, 2012 Author Share Posted November 22, 2012 Tried sending mails to everyone. 22 days later: 0 zero replies. I'm getting quite disappointed in prestashop support and teh suppor ton the modules Link to comment Share on other sites More sharing options...
GoGoMo Posted December 26, 2012 Share Posted December 26, 2012 How did you pay the developer? If they failed to provided you adequate support then initiate a chargeback if it's not too late with your credit card provider to report a claim. Also I would do a youtube review, if I were you, on their company so other potential buyers know that this developer is not honoring their Terms of Support and selling inadequate coding (Prestashop modules and templates) that simply do not work as they describe. Lastly double check your spam/junkmail folder to be sure any replies from them were not forward to your spam/junkmail folder. Link to comment Share on other sites More sharing options...
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