Remboursement partiel a un client - Partial Reimbursement to a client.

[HeleneB]

Bonjour/Hi - English after the French below...

1) J'aimerais faire un remboursement partiel a un client.

Je ne trouve pas la fonction dans le "Back end".

EX: Le client a oublie de mettre le code du voucher pour un escompte de 40% sur un item, alors il reclame un remboursement partiel de son article.

Je suis tout a fait d'accord avec le remboursement, mais je trouve pas comment rembourser disons 12 $ sur son achat, ou encore comment generer une facture qui aura un montant negatif qui sera garde dans le dossier du client...

(je peux rembourser avec PayPal un montant - mais comment generer un facture associe avec explication)

2) SI le code promotion etait a l'etape du check out et non du cart - les clients oublieraient moins de mettre le code avant de finaliser la transaction.....

Merci!


1) I would like to make a partial reimbursement to a client.
I do not find the function in the adminstrative functions of the back end.

For example the client forgot to use the promotional code for a 40% discount on an item so the client send a message asking if it would be possible to have the discount, which to be fair yes is possible.

I can do a refund in paypal however how will I generate an invoice that will stay in tha client file - in case the client return the item and want to be reimbursed the full amount....

So I need to generate a negative invoice or a credit note that will be linked to the first invoice.

2) another question would be if the promotional code was a the complete end of the process - so at the checkout time, instead of being in the cart the client would find it easily and would not forget about the code and ask after that to be reimbused.

many many thanks

[solairion]

Méme question mais en plus sur un remboursement total, cad via le module de paiement de prestashop pour Atos

Same ask, but with a pay back of all the order, i use the credit's module of prestashop for Atos