De Angel Net Posted October 15, 2012 Share Posted October 15, 2012 (edited) Need help, why my prestashop always automatic empty the shopping cart when log out or close the browser. Every customer complaning about that. When using 1.4.4 it is not happen, but after update to 1.4.7 it always happen. website : www.delovis.net setting : Cart re-display at login on problem : shopping cart always empty when logout or close the browser (even no clear cookies) Edited October 15, 2012 by De Angel Net (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted October 15, 2012 Share Posted October 15, 2012 try this: back office->preferences Cart re-display at login: to YES 2 Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 15, 2012 Share Posted October 15, 2012 Hello, De Angel, does this happen on every browser? have you cleared your smarty cache? For version 1.4 its in root/tools/smarty/cache and root/tools/smarty/compile Link to comment Share on other sites More sharing options...
De Angel Net Posted October 15, 2012 Author Share Posted October 15, 2012 try this: back office->preferences Cart re-display at login: to YES The cart re-display is already yes Hello, De Angel, does this happen on every browser? have you cleared your smarty cache? For version 1.4 its in root/tools/smarty/cache and root/tools/smarty/compile Yes it is happen to every browser (ie, firefox and opera). I have clear the smarty but still got this problem. Any other solution ? Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 15, 2012 Share Posted October 15, 2012 Hello De Angel, is this an upgrade or a new install? Link to comment Share on other sites More sharing options...
De Angel Net Posted October 16, 2012 Author Share Posted October 16, 2012 Hello De Angel, is this an upgrade or a new install? It is a new installation since the upgrade failed. I have got some clue right now. I have 2 way login. First from original login and second from module loginradius. I tried the first one it is login normal with show the last cart, but when login from loginradius module it is not show the last cart. So every customer login from loginradius module will get an empty cart. I don't know why. They (loginradius support) said there is no problem with the module and they can login without an empty cart. I hope somebody can help to solve my problem. I don't know why they can login without a problem, but me and my customers get a problem login with empty cart. Link to comment Share on other sites More sharing options...
El Patron Posted October 16, 2012 Share Posted October 16, 2012 I suggest you go back to the developer and ask them to debug the module on your shop. Link to comment Share on other sites More sharing options...
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