Donner Posted October 12, 2012 Share Posted October 12, 2012 Hi guys, I have installed dusins of prestashops, but now im trying the 1.5.1 and when i install it, and it writes the database tables, on 38% i get this messages. Populate database tables An error occured during installation... You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here. I have changed the database names, renamed, deleted created. i am out of good ideas how to solve this ? what have happened from 1.4.7 which is the last version i installed. Kind regards Donner Link to comment Share on other sites More sharing options...
vekia Posted October 12, 2012 Share Posted October 12, 2012 Hi guys, I have installed dusins of prestashops, but now im trying the 1.5.1 and when i install it, and it writes the database tables, on 38% i get this messages. Populate database tables An error occured during installation... You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here. I have changed the database names, renamed, deleted created. i am out of good ideas how to solve this ? what have happened from 1.4.7 which is the last version i installed. Kind regards Donner you have an access to error logs in your apache (or other) web server? try also to turn on error reporting in prestashop, maybe you can catch what's exactly wrong in this installation point Link to comment Share on other sites More sharing options...
jangermann Posted October 12, 2012 Share Posted October 12, 2012 (edited) Maybe you have the same problem I have: http://www.prestasho...for-entity-tab/ Also stuck at 38% :-( Edited October 12, 2012 by jangermann (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 12, 2012 Share Posted October 12, 2012 hey guys, you must check error log and you will find there the code where issue occur. Then I'll be able to say something more about the problem. Link to comment Share on other sites More sharing options...
Donner Posted October 12, 2012 Author Share Posted October 12, 2012 i use PHP MyAdmin 3.5.1 how do i access the error log ? Link to comment Share on other sites More sharing options...
vekia Posted October 12, 2012 Share Posted October 12, 2012 (edited) i use PHP MyAdmin 3.5.1 how do i access the error log ? you can find error_log files in your ftp account (If your ISP provides this service). If your provider doesn't provide an acces to error logs, try to: try also to turn on error reporting in prestashop, maybe you can catch what's exactly wrong in this installation point and try to install prestashop again, when something goes wrong, you should get detailed information about the error Edited October 12, 2012 by vekia (see edit history) Link to comment Share on other sites More sharing options...
jangermann Posted October 12, 2012 Share Posted October 12, 2012 Another prefix to the DB's, RW access to all files and folders and a reinstall did it for me. Link to comment Share on other sites More sharing options...
Donner Posted October 12, 2012 Author Share Posted October 12, 2012 it just feels a little strange. Fresh DB Fresh install give problem, That shouldent be happening...... Link to comment Share on other sites More sharing options...
vekia Posted October 12, 2012 Share Posted October 12, 2012 it just feels a little strange. Fresh DB Fresh install give problem, That shouldent be happening...... It isn't a problem with prestashop, but probably with server configuration.... Link to comment Share on other sites More sharing options...
Donner Posted October 12, 2012 Author Share Posted October 12, 2012 i use a popular webhost, it is not a home made setup..... i have no access to any server settings Link to comment Share on other sites More sharing options...
vekia Posted October 12, 2012 Share Posted October 12, 2012 Another prefix to the DB's, RW access to all files and folders and a reinstall did it for me. did you try this? and did you turn on error reporting in presta configuration file? Link to comment Share on other sites More sharing options...
Donner Posted October 12, 2012 Author Share Posted October 12, 2012 I didnt try yet, as i am very unsure how to :-) but, how do i change the reporting in the presta configuration file ? the Prefix i think is just to change it when i install right ? no where else ? jesper Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 12, 2012 Share Posted October 12, 2012 Hello Donner, to turn on Error Reporting you can visit vekia's page here Please be in contact with your hosting provider, they can tell you how to view to error log for more information. We can then better assist you with detailed error information. These two errors are different. One is a PrestaShop Error log, another is a Server Error log (contact hosting provider if you are unsure how to view) Link to comment Share on other sites More sharing options...
Donner Posted October 12, 2012 Author Share Posted October 12, 2012 OK, i just tried to delete the files via FTP give full rights to the files, and reupload them. delete old DB add new. use different Prefix. Same error. I await support email from the webhost :-) Link to comment Share on other sites More sharing options...
vekia Posted October 12, 2012 Share Posted October 12, 2012 Same error. Did you turn the error reporting on ? If enabled, then the system should receive more information about the cause of the error during the installation process Link to comment Share on other sites More sharing options...
Donner Posted October 13, 2012 Author Share Posted October 13, 2012 could you please tell me how to turn this information on ? Link to comment Share on other sites More sharing options...
vynx Posted October 13, 2012 Share Posted October 13, 2012 could you please tell me how to turn this information on ? like Ben said : http://mypresta.eu/en/art/developer/how-to-turn-on-error-log-error-reporting-in-prestashop.html Link to comment Share on other sites More sharing options...
Donner Posted October 13, 2012 Author Share Posted October 13, 2012 Ok, its done, where do i read the errors ? the error message i see is the same Populate database tables An error occured during installation... You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here. Link to comment Share on other sites More sharing options...
vynx Posted October 13, 2012 Share Posted October 13, 2012 in the /log/ Link to comment Share on other sites More sharing options...
xiaokaijzk Posted October 13, 2012 Share Posted October 13, 2012 /log/ no log file Link to comment Share on other sites More sharing options...
xiaokaijzk Posted October 13, 2012 Share Posted October 13, 2012 I've tried 10 times.Can someone help me? /config/config.inc.php @ini_set('display_errors', 'E_ALL'); Prefix：presta_ Link to comment Share on other sites More sharing options...
vynx Posted October 13, 2012 Share Posted October 13, 2012 have you clean up all files and db before start install again? Link to comment Share on other sites More sharing options...
xiaokaijzk Posted October 13, 2012 Share Posted October 13, 2012 clean up all files? let me try. Link to comment Share on other sites More sharing options...
xiaokaijzk Posted October 13, 2012 Share Posted October 13, 2012 have you clean up all files and db before start install again? Changed to 1.4.9, success.Thank you very much. Link to comment Share on other sites More sharing options...
Donner Posted October 13, 2012 Author Share Posted October 13, 2012 where is the log file ? Link to comment Share on other sites More sharing options...
vynx Posted October 13, 2012 Share Posted October 13, 2012 /log/ Link to comment Share on other sites More sharing options...
Donner Posted October 13, 2012 Author Share Posted October 13, 2012 http://581ebc4395ef057d5c586076ef6bc2e5d5375b45.web6.temporaryurl.org/install/index.php/log/ here you go................ Link to comment Share on other sites More sharing options...
Donner Posted October 13, 2012 Author Share Posted October 13, 2012 It seems little strange many have this errors, shouldent be a problem with the host, Is there any Vital difference from 1.49 and 1.5.1 ? Link to comment Share on other sites More sharing options...
vynx Posted October 13, 2012 Share Posted October 13, 2012 i believe yes, since 1.4.x and 1.5.x Link to comment Share on other sites More sharing options...
josebon Posted October 13, 2012 Share Posted October 13, 2012 I have same problem, it stop at 34%, I am using a very popular hosting account and I have expirience installing databases. This is my first time using PrestaShop. I have installed Zen, AbanteCart, Joomla, Drupal, Wordpress, and never have any problems. PrestaShop must look into this issue and should stop blaming the hosting companies. This is the error I get: An error occured during installation... You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here . Link to comment Share on other sites More sharing options...
kimlop Posted October 13, 2012 Share Posted October 13, 2012 set 777 permission to img folder and files recursively, delete all table in database and reinstall it Link to comment Share on other sites More sharing options...
Donner Posted October 13, 2012 Author Share Posted October 13, 2012 set 777 permission to img folder and files recursively, delete all table in database and reinstall it fail on 38% again Link to comment Share on other sites More sharing options...
vynx Posted October 13, 2012 Share Posted October 13, 2012 whats the content of log files? Link to comment Share on other sites More sharing options...
Donner Posted October 13, 2012 Author Share Posted October 13, 2012 There came no logfile. i tried /log/ it said such thing didnt excist. Now 1.5.1 goes. 1.4.9 is installing now. Link to comment Share on other sites More sharing options...
josebon Posted October 13, 2012 Share Posted October 13, 2012 set 777 permission to img folder and files recursively, delete all table in database and reinstall it This is not working for me, I even created a new Database with new prefix and set img folder and files to 777 and still I am getting the error. any other ideas please. Link to comment Share on other sites More sharing options...
Donner Posted October 14, 2012 Author Share Posted October 14, 2012 set 777 permission to img folder and files recursively, delete all table in database and reinstall it This is not working for me, I even created a new Database with new prefix and set img folder and files to 777 and still I am getting the error. any other ideas please. Same for me. It can not be the hosts problems as earlier told Link to comment Share on other sites More sharing options...
vynx Posted October 14, 2012 Share Posted October 14, 2012 Try to chmod 777 recursive all folder and file. Give all priveleges to mysql user. It just for test not for production since chmod 777 all file and folder recursive make your shop not secure Link to comment Share on other sites More sharing options...
josebon Posted October 15, 2012 Share Posted October 15, 2012 I gave on v1.5.1 up and installed version 1.4.9 is running fine. Link to comment Share on other sites More sharing options...
tarunb999 Posted October 31, 2012 Share Posted October 31, 2012 (edited) I gave on v1.5.1 up and installed version 1.4.9 is running fine. I too had the exact same problem .. getting stuck at 'Populate database tables' step and then nothing can break this deadlock. I think I too will have to go back to 1.4.9 as there doesn't seem to be any solution out there for this problem. Goodbye 1.5.x !!!! It was good till it lasted ---- Oh btw .. where can I download v1.4.9 ?? Edited October 31, 2012 by tarunb999 (see edit history) Link to comment Share on other sites More sharing options...
tarunb999 Posted October 31, 2012 Share Posted October 31, 2012 I too had the exact same problem .. getting stuck at 'Populate database tables' step and then nothing can break this deadlock. I think I too will have to go back to 1.4.9 as there doesn't seem to be any solution out there for this problem. Goodbye 1.5.x !!!! It was good till it lasted ---- Oh btw .. where can I download v1.4.9 ?? Found it: http://www.prestashop.com/download/old/prestashop_1.4.9.0.zip Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 31, 2012 Share Posted October 31, 2012 Hello tarunb999, was this version 1.5.2 that you were getting stick at "Populate Database Tables" ? Link to comment Share on other sites More sharing options...
tarunb999 Posted October 31, 2012 Share Posted October 31, 2012 Hello tarunb999, was this version 1.5.2 that you were getting stick at "Populate Database Tables" ? Hi Benjamin, yes it was 1.5.2. And I didn't install it locally but on our web servers. Everything went smooth, all the green ticks but then at 38% it got stuck .. never came out of it. I tried various things ( delete database, rename prefix, change chmod etc) looking at various forums but none worked. I haven't yet installed 1.4.9 , so if there is some advise you can give .. will try that too. Cheers. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 31, 2012 Share Posted October 31, 2012 Thank you for this information, have you contacted your hosting provider about this issue? Is there any server error log created? Link to comment Share on other sites More sharing options...
tarunb999 Posted October 31, 2012 Share Posted October 31, 2012 Thank you for this information, have you contacted your hosting provider about this issue? Is there any server error log created? Hi Benjamin, I have not asked for any server logs as I really do not want to get into all that. I need to setup my shop asap. I think 1.4.9 will sove my purpose and will upgrade to 1.5.2 or the newer version if its feedbacks are positive. TBH I just wanted to see if someone had solution for for this problem as many people have encountered it.. but it doesn't seem to be the case. Hard luck !!!! Link to comment Share on other sites More sharing options...
Fishkaras Posted October 11, 2013 Share Posted October 11, 2013 I fixed this problem by installing PHP 5.3(instead of 5.2). Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 11, 2013 Share Posted October 11, 2013 I fixed this problem by installing PHP 5.3(instead of 5.2). That is strange that you had this problem on 5.2 we have many stores that are still on 5.2 I wonder what the configuration issue was. I'm happy that you solved your problem by upgrading to 5.3 Link to comment Share on other sites More sharing options...
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