plugy Posted October 9, 2012 Share Posted October 9, 2012 I have tried everthing, have set up my carrier set the weights and prices according, but in my shop when someone clicks on a product it keeps saying free shipping tried allsorts any help please Link to comment Share on other sites More sharing options...
bside2234 Posted October 9, 2012 Share Posted October 9, 2012 I think I had to delete all the ones that were there when PS installed and then put in my own to get the free shipping to go away. Link to comment Share on other sites More sharing options...
shebiker Posted October 10, 2012 Share Posted October 10, 2012 Same here Plugy! Doesn't matter if I delete everything and create new ones, setting weight and price ranges...it still keeps saying FREE SHIPPING! Plus, trying to checkout, doesn't give me the option to select a carrier! So frustrated. Can't find any help in the User's Guide or on YouTube. Think I'll have to find another shopping cart program. Anyone have any suggestions? Thanks! Link to comment Share on other sites More sharing options...
haunter Posted October 16, 2012 Share Posted October 16, 2012 (edited) All of you have prestashop 1.5? I have same problem (in 1.5), I cant set any fee, after setting price range, the fee table under carrier select is empty... Cannot change the carrier position too... OK, found that!!:-D 1,) You must have setted in Shipping -> Shipping: Billing to According to total price OR weight (whatever you want to using) 2,) Then just create Price (weight) range for this carrier 3,) Finally, you can set at the bottom of Shipping -> Shipping price fees Have fun Edited October 16, 2012 by haunter (see edit history) Link to comment Share on other sites More sharing options...
nxr1956 Posted October 29, 2012 Share Posted October 29, 2012 Same problem. Disabled all carriers except UPS Ground. Selected USP Ground for product. Put product in cart and only get free shipping! I'm either missing something or there's a serious bug. Prestashop was looking promising but if this can't be fixed will have to move along. Link to comment Share on other sites More sharing options...
marknliz Posted August 26, 2013 Share Posted August 26, 2013 I am having a similar problem. I deleted the "sample" carrier, added my own, set the zones, set up the prices by weight. The system has ADDED two carriers (that do NOT show up on the carriers page) that offer free shipping. No matter WHICH carrier is selected when checking out, the system calculates free shipping. I have had my eCommerce site down for DAYS trying to fix this. Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
dformica Posted October 4, 2013 Share Posted October 4, 2013 Same problem here. PS 1.5.5.0. I deleted the default carrier, added my own. The carrier shows fine under "Estimate the cost of shipping & taxes." with price $45. But when you selected and hit "Update Cart" BOOM, "Shipping" above displays "Free Shipping!". Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 4, 2013 Share Posted October 4, 2013 Hey dformica, your issue is actually different than the ones experienced here. The Shipping Estimator in my opinion should be disabled. It does not update the taxes or shipping based on the zip code entered. Does it still say Free Shipping when you get to checkout? Disable the Shipping Estimator. See how the user experience is. Link to comment Share on other sites More sharing options...
dformica Posted October 5, 2013 Share Posted October 5, 2013 Hey dformica, your issue is actually different than the ones experienced here. The Shipping Estimator in my opinion should be disabled. It does not update the taxes or shipping based on the zip code entered. Does it still say Free Shipping when you get to checkout? Disable the Shipping Estimator. See how the user experience is. With the Shipping Estimator disabled. I still get "Free Shipping!" in the cart step #1 Summary. The shipping cost is properly assigned in the cart step #4 Shipping. Link to comment Share on other sites More sharing options...
botsios Posted October 17, 2013 Share Posted October 17, 2013 I am new to Presta-Shop. I am having the same problem as discussed above. I deleted the default "my carrier." I created one carrier, USPS. I set fees, price range, and weight for USPS. When I get to check out in my cart, it still lists "my carrier" as an option along with free shipping. It correctly lists USPS with the correct shipping fee. When I disable USPS, under the "fees" heading, it shows that I have free shipping (i.e. my carrier has not been deleted even though it's not showing on the list of carriers when I go to shipping/carriers). How do I get rid of the free shipping option in my check out/cart? Thanks for any help. UGH. I've spent hours trying to figure this out. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 17, 2013 Share Posted October 17, 2013 I am new to Presta-Shop. I am having the same problem as discussed above. I deleted the default "my carrier." I created one carrier, USPS. I set fees, price range, and weight for USPS. When I get to check out in my cart, it still lists "my carrier" as an option along with free shipping. It correctly lists USPS with the correct shipping fee. When I disable USPS, under the "fees" heading, it shows that I have free shipping (i.e. my carrier has not been deleted even though it's not showing on the list of carriers when I go to shipping/carriers). How do I get rid of the free shipping option in my check out/cart? Thanks for any help. UGH. I've spent hours trying to figure this out. Try making another carrier named my carrier. Do you have the link to your store? Link to comment Share on other sites More sharing options...
marknliz Posted October 18, 2013 Share Posted October 18, 2013 We have gone to another program as there seems to be NO WAY to get rid of the free shipping option. Good luck to all of you! Link to comment Share on other sites More sharing options...
dformica Posted October 18, 2013 Share Posted October 18, 2013 Try switching from 5 step checkout to the one-page checkout. I think that's how mine started displaying the actual shipping price. Link to comment Share on other sites More sharing options...
botsios Posted October 18, 2013 Share Posted October 18, 2013 I figured it out! I created just one carrier (USPS), set the price, ranges, zones etc. and clicked "no" in the free shipping yes/no box. When I got to the cart, there were two shipping options, one for USPS (with the correct shipping charge) and one for "my carrier" with "free shipping listed." After hours of trying to figure this out, I went back to the "free shipping" yes/no box and clicked "yes." When I did that, I found a default "my carrier" listed. Once I deleted "my carrier" from that screen, the free shipping option disappeared from my cart. So, if you are having this problem, even though you have checked "no" in the box for "free shipping," you also have to check "yes" in that box You will then see "my carrier" listed as a default carrier. You must then delete the default "my carrier" shipper and you will be left with the carrier(s) that you created when you checked "no" in the yes/no free shipping box. Good luck. My head hurt after this one! Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 21, 2013 Share Posted October 21, 2013 I figured it out! I created just one carrier (USPS), set the price, ranges, zones etc. and clicked "no" in the free shipping yes/no box. When I got to the cart, there were two shipping options, one for USPS (with the correct shipping charge) and one for "my carrier" with "free shipping listed." After hours of trying to figure this out, I went back to the "free shipping" yes/no box and clicked "yes." When I did that, I found a default "my carrier" listed. Once I deleted "my carrier" from that screen, the free shipping option disappeared from my cart. So, if you are having this problem, even though you have checked "no" in the box for "free shipping," you also have to check "yes" in that box You will then see "my carrier" listed as a default carrier. You must then delete the default "my carrier" shipper and you will be left with the carrier(s) that you created when you checked "no" in the yes/no free shipping box. Good luck. My head hurt after this one! You clicked free shipping in the USPS configuration? Then you delete MyCarrier? I thought you had already deleted the carrier MyCarrier from the back office previously. Could you help us understand? Thanks for the time to write the solution that worked for you. Link to comment Share on other sites More sharing options...
botsios Posted October 21, 2013 Share Posted October 21, 2013 Good Morning Benjamin. My recollection is that I set up USPS as a carrier and clicked "no" in the yes/no free shipping box. Then, when I got to the check out portion, "my carrier" showed up as a free shipping option. Then I went back to the yes/no free shipping box and clicked "yes." That's where I discovered that "my carrier" was listed. I then deleted "my carrier" from the list and reclicked the "no" option in the yes/no free shipping box. My mistake was thinking that, by clicking "no" in the free shipping box, there would not be a free shipping carrier option in the check out process. I never thought to look at whether there were carriers listed under the "yes" option in the free shipping box, as I didn't plan to use free shipping. Hope that makes sense. Thanks. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 21, 2013 Share Posted October 21, 2013 Ah I think I understand now! MyCarrier needed to be configured to have no free shipping as well as the USPS one. Link to comment Share on other sites More sharing options...
botsios Posted October 21, 2013 Share Posted October 21, 2013 Not exactly. "My carrier" was not listed as a carrier option when I clicked the "no" in the free shipping box. Only USPS was listed there.Therefore, it wasn't a matter of changing "my carrier" to no free shipping. Rather, I had to click "yes" on the free shipping box, see that "my carrier" was listed there (as a default, because I did not list it there), and delete it from the list. Hope this helps someone. Thanks. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 21, 2013 Share Posted October 21, 2013 I'm so sorry that I don't get it. I am talking about the back-office under Shipping/Carriers Is that what you are talking about? Link to comment Share on other sites More sharing options...
Carrieg Posted November 20, 2013 Share Posted November 20, 2013 I decided to jump in here because while my problem is not exactly the same, I am having a "Free Shipping" display issue with the shipping estimator .. In brief, when a non-US customer uses the shipping estimator and clicks "Update Cart", it displays Free Shippijng and does not add the shipping cost to the total My shipping configuration is extremely simple - I have two options for US delivery and one option for delivery to Canada (I plan to add more) I do not have free shipping defined anywhere and deleted the "My Carrier" default carrier from the carrier list. Shipping cost is based on the total cost of the order. The customer adds items to their cart and then goes to the cart summary where they see the shipping estimator. No shipping is displayed when they arrive on that page, since I edited blockcart.tpl to not display any shipping cost until the customer starts checking out or uses the shipping estimator in the cart summary. If a customer enters a US state/zip, chooses an option and clicks 'update cart', everything works fine. The shipping cost displays, and the cart summary updates. HOWEVER, if a customer chooses Canada as their country, and then clicks update cart, FREE SHIPPING displays and the total cost does not change. Where would this be coming from? I do not have ANY free shipping defined anywhere for any carrier. I did replace blockcart.tpl with the original file and Free Shipping still displays when the above steps are follwed. Is there any solution to this problem? At this point, I am just removing the shipping estimator altogether. Link to comment Share on other sites More sharing options...
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