wilsonang Posted October 3, 2012 Share Posted October 3, 2012 My customers are not able to create new account. When they key in their email account at the login page to create new account the following error happens; Technical Error: unable to load form Details: Error thrown: [object Object] Text status: Parsererror Please help Link to comment Share on other sites More sharing options...
wwgazww Posted October 3, 2012 Share Posted October 3, 2012 Have you installed the Mobile theme plugin ? If yes you should DELETE it and it would work. Link to comment Share on other sites More sharing options...
Raph59 Posted October 5, 2012 Share Posted October 5, 2012 Thanks wwgazww, it's ok if i delete mobile theme 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 5, 2012 Share Posted October 5, 2012 Hello Raph59, thank you for confirming this solution. I will go ahead and mark this thread as solved for now. Thank you for choosing PrestaShop! Link to comment Share on other sites More sharing options...
wilsonang Posted October 6, 2012 Author Share Posted October 6, 2012 thanks for the solution Link to comment Share on other sites More sharing options...
Alen O'Farrell Posted October 9, 2012 Share Posted October 9, 2012 I am having the same problem. Where do I find the Mobile Theme Plugin in order to delete it? Link to comment Share on other sites More sharing options...
ikss Posted October 14, 2012 Share Posted October 14, 2012 (edited) same problem but disable mobile theme does not help, any other ideas ? Edited October 14, 2012 by ikss (see edit history) Link to comment Share on other sites More sharing options...
vynx Posted October 14, 2012 Share Posted October 14, 2012 how to delete mobile theme in 1.5.1? Link to comment Share on other sites More sharing options...
ikss Posted October 15, 2012 Share Posted October 15, 2012 don't know how to delete Mobile theme but you can simply disable it in prefernces/themes My customers are not able to create new account. When they key in their email account at the login page to create new account the following error happens; Technical Error: unable to load form Details: Error thrown: [object Object] Text status: Parsererror Please help Try disable friendly urls in prefernces/seo&URLs this help me, but now search don't work - when enable friendly urls create accounts don't work Link to comment Share on other sites More sharing options...
vynx Posted October 15, 2012 Share Posted October 15, 2012 don't know how to delete Mobile theme but you can simply disable it in prefernces/themes Try disable friendly urls in prefernces/seo&URLs this help me, but now search don't work - when enable friendly urls create accounts don't work what version of PS do you use? if PS 1.5.1 then in the statesmanagement.js change : // console.log($('select#id_state'+(suffix !== undefined ? '_'+suffix : '')+' option:not(:first-child)')); Link to comment Share on other sites More sharing options...
ikss Posted October 16, 2012 Share Posted October 16, 2012 (edited) i use 1.5.1 what to replace this line of code ? added at the beginning // ? if so, nothing has changed... still the same error. ---------------------- i forgot delete index.html from root directory, now all is allright Edited October 16, 2012 by ikss (see edit history) Link to comment Share on other sites More sharing options...
Raph59 Posted October 16, 2012 Share Posted October 16, 2012 after change and when you are in this page who bug, press CTRL + F5 (if you use firefox) for clear the cache and reload new files .js Link to comment Share on other sites More sharing options...
skynline Posted November 24, 2012 Share Posted November 24, 2012 But what can I do If I want to use Mobile theme as well?! Link to comment Share on other sites More sharing options...
shanpr Posted January 25, 2013 Share Posted January 25, 2013 Hi, The content area must be inside the div with id "center_column"!!! 1 Link to comment Share on other sites More sharing options...
Jonas Hasibuan Posted April 1, 2013 Share Posted April 1, 2013 i have a same problem, when i disable the mobile theme, it hasn't change.. why ? please help me.. this is my website couple .web.id Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 1, 2013 Share Posted April 1, 2013 Hi Jonas, unless you are using 1.5.1, then this is not the same error. This was a bug on the 1.5.1 version that was fixed in the next release. Could you give us more details? Thank you Link to comment Share on other sites More sharing options...
sexplay Posted April 9, 2013 Share Posted April 9, 2013 (edited) what version of PS do you use? if PS 1.5.1 then in the statesmanagement.js change : // console.log($('select#id_state'+(suffix !== undefined ? '_'+suffix : '')+' option:not(:first-child)')); I have the same problem, but this line dont appear in my files... EDIT: Im using 1.5.3 Link sexplay.com.es/admin12 Edited April 9, 2013 by sexplay (see edit history) Link to comment Share on other sites More sharing options...
blueraccoon Posted June 28, 2013 Share Posted June 28, 2013 I receive the same error message when I try to increase the number of products in my cart past the set carrier weight ranges when the following settings are true: Shipping > Carriers > Out-of-range behavior: Disable Carrier If I change the out-of-range behavior setting to "Apply the cost of the highest defined range" then the error does not occur. Anyone else reporting the same issue? Any ideas on how to fix this? Link to comment Share on other sites More sharing options...
Mind Posted July 9, 2013 Share Posted July 9, 2013 For me it works http://stackoverflow.com/questions/14285631/prestashop-ajax-registration-bug Link to comment Share on other sites More sharing options...
dutzu93 Posted October 2, 2013 Share Posted October 2, 2013 Hi, The content area must be inside the div with id "center_column"!!! This worked! lolz. Link to comment Share on other sites More sharing options...
iride Posted October 7, 2013 Share Posted October 7, 2013 please help I have the 1.5.3.1 and when my customers try to make an account or check in as a guest i get an error and it wont go thru technical error unable to send data please help Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 7, 2013 Share Posted October 7, 2013 please help I have the 1.5.3.1 and when my customers try to make an account or check in as a guest i get an error and it wont go thru technical error unable to send data please help Hi, make sure to have a backup (http://www.prestashop.com/blog/en/how-to-manually-back-up-mysql-database-and-prestashop-files/) and test this with Friendly URL off or ON.... Also, please test it with the default theme as well. I think it is coming from the theme. Link to comment Share on other sites More sharing options...
iride Posted October 7, 2013 Share Posted October 7, 2013 I try with the friendly url and is not working and on the default i get the same error. help please Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 7, 2013 Share Posted October 7, 2013 With friendly URL off is it the same thing? Link to comment Share on other sites More sharing options...
iride Posted October 7, 2013 Share Posted October 7, 2013 yes the same thing, same error www.naturalcontrolonline.com Link to comment Share on other sites More sharing options...
iride Posted October 7, 2013 Share Posted October 7, 2013 if there is any way you can help me i aprecciate , thanks a lot Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 7, 2013 Share Posted October 7, 2013 Your SSL is over all pages? It could be a conflict with that. Turn SSL Off (backup or better yet, make a test duplicate site) and Link to comment Share on other sites More sharing options...
iride Posted October 7, 2013 Share Posted October 7, 2013 the ssl was off on the back office i pit it on and now is working , im so happy . I have the change the free shippuing on the cart now any suggestion. thanks a lot for your help Link to comment Share on other sites More sharing options...
joaquin1990 Posted December 28, 2013 Share Posted December 28, 2013 I have this problem Link to comment Share on other sites More sharing options...
vekia Posted December 29, 2013 Share Posted December 29, 2013 share url to your website, it's hard to help without access to your website. Link to comment Share on other sites More sharing options...
SMC2014 Posted September 10, 2014 Share Posted September 10, 2014 (edited) i have the exact same problem. customer cannot create an account: TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: parsererror www.highperformancegear.de I already worked through numerous suggestion. (utf-8 w/o BOM etc.) Edited September 10, 2014 by SMC2014 (see edit history) Link to comment Share on other sites More sharing options...
David Eschmeyer Posted July 1, 2015 Share Posted July 1, 2015 (edited) i have found this on the cloud with a theme. It was resolved by going to performance settings and disabling all ccc settings related to javascript. You can then try one at a time turning them on to see which is the offender. Edited July 1, 2015 by David Eschmeyer (see edit history) Link to comment Share on other sites More sharing options...
shopaccesorii Posted July 22, 2015 Share Posted July 22, 2015 I have the same problem. When authentifying it appears this error "TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: parsererror" I am using Prestashop 1.6.0.9 and blackhawk3.1 theme. Is there any solution found? Link to comment Share on other sites More sharing options...
NewPresta23 Posted October 29, 2015 Share Posted October 29, 2015 share url to your website, it's hard to help without access to your website. Hi, can I send you my shop url by MP to try to solve the problem ? Thank you very much for answering, Vanessa Link to comment Share on other sites More sharing options...
Rosie Posy Posted October 29, 2015 Share Posted October 29, 2015 Hi all Hope you can help In the quick order page I get this error: Uncaught TypeError: Cannot read property 'querySelectorAll' of null(anonymous function) @ api.js:5(anonymous function) @ api.js:8(anonymous function) @ api.js:10 livechat-v2.js:1 proactiveJSON = null I don't know what the consequence of this error is. all suggestions welcome; thanks in advance Len http://rosieposy.fr/fr/quick-order Link to comment Share on other sites More sharing options...
Rosie Posy Posted October 29, 2015 Share Posted October 29, 2015 Hi all Hope you can help In the quick order page I get this error: Uncaught TypeError: Cannot read property 'querySelectorAll' of null(anonymous function) @ api.js:5(anonymous function) @ api.js:8(anonymous function) @ api.js:10 livechat-v2.js:1 proactiveJSON = null I don't know what the consequence of this error is. all suggestions welcome; thanks in advance Len http://rosieposy.fr/fr/quick-order what effect does this error have on the website? Does it put users off or is it an error that I can live with? Uncaught TypeError: Cannot read property 'querySelectorAll' of null d1gwclp1pmzk26.cloudfront.net/widget-js-v1.132/browser/min/livechat-v2.js:1 proactiveJSON = null jquery-1.11.0.min.js:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/. Thanks again for your advice kind regards Len Link to comment Share on other sites More sharing options...
ca.nicko Posted March 23, 2016 Share Posted March 23, 2016 I have same problem http://www.nevocomputer.com/authentication Link to comment Share on other sites More sharing options...
meccabooks Posted September 28, 2016 Share Posted September 28, 2016 I have the exact same problem. customer cannot create an account: Prestashop Version 1.6.1.1 > Website www.meccabooks.com TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: parsererror Link to comment Share on other sites More sharing options...
swz3000 Posted December 10, 2016 Share Posted December 10, 2016 And I have the same problem. my customer cannot create an account, my version Prestashop 1.6.1.3, https://vfshop.es someone can help me?? Link to comment Share on other sites More sharing options...
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