hambuggah Posted October 1, 2012 Share Posted October 1, 2012 (edited) Hi all, I'm looking for some help. For some odd reason, the product descriptions aren't showing up in my prestashop. However, the short description does show up. So, I would update the full description in the back office (for any product), hit save, check the page & there is nothing. Everything else shows fine, like the images, title, short description, attributes, etc... Is there a file in the CSS that is corrupted or is there a file that I need to edit to fix this? Thank you. Edited October 1, 2012 by hambuggah (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 1, 2012 Share Posted October 1, 2012 your shop is online now? Link to comment Share on other sites More sharing options...
hambuggah Posted October 1, 2012 Author Share Posted October 1, 2012 It isn't at the moment. Link to comment Share on other sites More sharing options...
Carolina Custom Designs Posted October 1, 2012 Share Posted October 1, 2012 What PS version are you using? Also, are you using the default theme? Marty Shue Link to comment Share on other sites More sharing options...
hambuggah Posted October 1, 2012 Author Share Posted October 1, 2012 1.4.7 , using a TM theme. Link to comment Share on other sites More sharing options...
Carolina Custom Designs Posted October 1, 2012 Share Posted October 1, 2012 Most likely it is a theme issue. You will either need to contact the theme designer or you can look in your product.tpl and see if the long description has been removed or commented out. Marty Shue Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 1, 2012 Share Posted October 1, 2012 Hello Hambuggah, TM has a nice online live chat that you can utilize to ask any questions. Here is the link http://chat.template-help.com/ Link to comment Share on other sites More sharing options...
hambuggah Posted October 1, 2012 Author Share Posted October 1, 2012 I'll take a look at the product.tpl . I've gotten in touch with TM for technical support, aside from the super long wait, they weren't helpful at all. Thank you! I'll let you guys know if the issue had been fixed. Link to comment Share on other sites More sharing options...
hambuggah Posted October 2, 2012 Author Share Posted October 2, 2012 It has probably been removed. Nothing seems to have been commented out. I have gotten in touch with their support, they provided me with a support ticket link. I've submitted a ticket, just waiting for a response now. But I'd rather not wait for them if I don't have to. Any help is appreciated. I could upload the products.tpl if anyone would like to take a look at that. Thanks Link to comment Share on other sites More sharing options...
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